Superb service. I returned an online order that wasn't suitable for my needs and purhased an alternative item which was lovingly wrapped. Both transactions were flawless and my new knife works really... Leggi di più
Sede
Cambia sedeBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
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Scopri cosa dicono le persone
I bought two pans at Bluewater. Had a great experience. The attendant was great, gave me all information I needed. I went to buy 1 pan and ended up buying 2 and a couple of small items. Very please w... Leggi di più
Very helpful staff in the store in Bluewater, made sure we knew what offers were on when we were choosing our products. Bought new kitchen utensils and a really nice china pot for them to stand in. Lo... Leggi di più
Bought the tri-ply stainless steel pan after very helpful advice from the shop assistant. He steered us in the right direction and avoided us making a costly mistake of getting the original one we had... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Regno Unito
4,8
Eccellente
1K recensioni
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Risposta di ProCook - Bluewater
We're glad our team was friendly and knowledgeable.
Items nicely displayed
Items nicely displayed, and the person who served me was warm and friendly
8 maggio 2026
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our items nicely displayed and our staff friendly.
The girl that served me was so helpful…
The girl that served me was so helpful and friendly
4 maggio 2026
Risposta di ProCook - Bluewater
We're so happy our team was helpful and friendly.
Great service and wide range of…
Great service and wide range of knives/knife blocks to choose from.
7 maggio 2026
Risposta di ProCook - Bluewater
We're delighted you found our service great and our selection wide. We appreciate your positive feedback!
Was looking for a set of steak knives…
Was looking for a set of steak knives staff was very helpful. Good selection and price very reasonable. Will shop there again if a specific item is required.
6 maggio 2026
Risposta di ProCook - Bluewater
We're happy to hear our staff was very helpful and that you found a good selection at a reasonable price. We appreciate your positive feedback and look forward to your return.
A good shopping experience
I shopped in Bluewater. The sales assistant told me I had missed a special offer and then showed me my options. Extremely helpful. A lovely shop and having friendly assistance makes all the difference.
4 maggio 2026
Risposta di ProCook - Bluewater
We're so glad you had such a positive experience at our Bluewater shop! It's wonderful to know our team was helpful and friendly. We appreciate your kind words.
Very helpful and pleasant they didn’t…
Very helpful and pleasant they didn’t over crowd you as you walked in the door.& they didn’t rush us while we were making our minds up
3 maggio 2026
Very helpful and polite staff
26 aprile 2026
First time in the store
First time in the store. Very helpful staff. Impressed with a very large display of reasonably price kitchen equipment. Would most definitely visit again
28 aprile 2026
Risposta di ProCook - Bluewater
We appreciate you letting us know our staff was helpful and attentive; it means a lot to our team.
Great experience
Clean, bright and airy premises. Wide range of quality items. Friendly helpful staff.
27 aprile 2026
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our premises clean and our staff helpful.
Very helpful Member of staff
Very helpful Member of staff - was able to find us a box set ( her suggestion) which saved us money.
Really pleased with our purchase.
Looks expensive at a sensible price
22 aprile 2026
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful in finding a box set that saved you money. We're also pleased you are happy with your purchase.
The person on the till absolutely rude…
The person on the till absolutely rude .My little 2 yrs old girl was exploring with me while i was looking for something specific to buy and than she took and had one of the silicone spacula and licked it .When i went to pay for my pan the lady gave me the rude look asking if im buying the spacula also.i told her i am not buying and she said well she had it in her mouth.Well she is 2 yrs old and its normal to have things like this and sometimes you cant explain two a little one that its not ok.But definitely not ok for the lady to take it and hold it and express how she is discussed by just holding it and trying to push me to buy it.She should have better customer service and i will def not buy from this shop anything anymore.its not kids friendly
21 aprile 2026
Risposta di ProCook - Bluewater
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Suspend lids I needed three new saucepan lids which…
I needed three new saucepan lids which I didn’t know you could get separately I was so pleased when the lady on the till told me that I could buy them separately nothing was too much trouble, I love this range anyway and didn’t want to get a completely new set, I also added and got another new frying pan many thanks for your help
21 aprile 2026
Risposta di ProCook - Bluewater
We're happy to hear that you were able to find the saucepan lids you needed separately! We're also glad that our team was able to assist you and that you are enjoying our range. Thank you for your positive feedback!
A very pleasant experience.
A very pleasant experience.
The lay at the counter was very helpful.
She made sure that we are happy with the purchase.
She made us feel valued and respected.
22 aprile 2026
Risposta di ProCook - Bluewater
We appreciate you sharing your very pleasant experience. We are so happy to hear that our staff was helpful and ensured you were happy with your purchase, making you feel valued and respected.
Polite and prompt informative service.
24 aprile 2026
Risposta di ProCook - Bluewater
We appreciate you letting us know about our polite, prompt, and informative service; it means a lot to our team.
Risposta di ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Risposta di ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
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