We went to ProCook to get some kitchen knives, while looking, we were approached by a member of staff. Who asked us if he could help, although we knew what knives we wanted. It was nice that he engag... Leggi di più
Sede
Cambia sedeBluewater Shopping Centre, Bluewater, DA9 9ST Greenhithe, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Went to your Bluewater store on Friday the 23rd of October and bought a roasting tin. The gentleman that was working there made our whole experience amazing! He was so helpful, informative and very fu... Leggi di più
Wide range of choices and reasonably priced. Very happy with the Gourmet ceramic 24cm frying pan I purchased to replace an old one I had and considering getting an additional larger one too.
Friendly staff. Happy to help out as I picked up the wrong pan so did a stress free exchange. I brought the stainless steel frying pan and honestly wouldn't buy any other frying pan. No need to keep c... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Bluewater Shopping Centre, Bluewater, DA9 9ST, Greenhithe, Regno Unito
4,8
Eccellente
1K recensioni
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L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Great customer service
I purchased an item on Sunday and, upon arriving home, noticed that it was unfortunately broken during transport. I contacted customer service, and they responded promptly, issuing a replacement without any hassle. The process was smooth and efficient, and I appreciated how quickly the issue was resolved.
19 aprile 2026
Risposta di ProCook - Bluewater
We're happy to hear that customer service promptly resolved the issue with your broken item. We appreciate your positive feedback and are glad the replacement process was smooth and efficient for you.
Very very helpful and kind staff.
16 aprile 2026
The store had the knife and other…
The store had the knife and other kitchen utensils and were value for money. They have so far been a real aid
10 aprile 2026
Excellent service and staff
8 aprile 2026
Items were okay staff at the store not…
Items were okay staff at the store not so. Seemed judgy and unbothered but also bored.
6 aprile 2026
Risposta di ProCook - Bluewater
We appreciate your feedback and time. We'll address the staff's behavior to ensure a better experience for our valued customers.
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
The lady on the till was very helpful
The lady on the till was very helpful, keeping aside my various items until I’d selected everything I wanted as it was too much to carry.
I must admit, it was lucky I had the batteries for the scales I’d bought - as none came with the scales.
3 aprile 2026
Risposta di ProCook - Bluewater
We're glad the team member was so helpful! We appreciate your feedback and are sorry the scales didn't include batteries. We'll look into this. Thanks for letting us know.
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Helpful Staff in Bluewater Shop
4 aprile 2026
Helpful and knowledgeable staff
I needed help to choose the right kitchen tools and a staff member arrived and guided me to buy the right one.
That was not only was this helpful but it saved me time.
Thank you
3 aprile 2026
Risposta di ProCook - Bluewater
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Store clean and well laid out
Store clean and well laid out. Easy to find the items I wanted and staff friendly and helpful.
30 marzo 2026
Risposta di ProCook - Bluewater
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you liked our clean, well laid out store and friendly staff.
Great quality, huge selection.
A huge selection of products on display, I was easily able to match a new frying pan to two other pans I bought in Bath and online. Prices were OK. Quality as ever very high. Pans are very tough and the non stick is great with no apparent wear to my other pans after 3 years.
11 marzo 2026
Risposta di ProCook - Bluewater
We're happy to hear that you found a matching frying pan and that you're pleased with the quality and non-stick performance of our products. Thank you for sharing your positive experience!
Excellent customer service
Excellent customer service! Needed to exchange something I had bought online ( my mistake in buying the wrong item!) . All exchanged with no fuss. I also came away with some extra items which the assistant was helpful in showing me but then leaving me to decide without pressure.
21 marzo 2026
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