At the Ashford store we found just what we wanted from the wide choice of utensils on display. The Assistant too was helpful in a charming manner and carefully checked that the steamer top we had brou... Leggi di più
Sede
Cambia sedeUnit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD Ashford, Kent, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Great customer service. Shop assistant appeared to have good product knowledge and took time to explain options and demonstrated where necessary. Great value and good quality knife sets. Very happy cu... Leggi di più
L'azienda ha risposto
Products, Great 10 year guarantee , have had to usethree times after several years of use,and replacement was given when started to arc on induction hob. Also a glass lid broke which was replaced... Leggi di più
L'azienda ha risposto
Really knowledgeable staff! We were replacing our cookware after having an induction hob installed. There are quite a few ranges of pots and pans to look at and we wanted a range which was dishwash... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Scritti dall'azienda
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informazioni di contatto
Unit 32 McArthurGlen Designer Outlet, Kimberley Way, TN24 0SD, Ashford, Kent, Regno Unito
- 01233 624126
4,8
Eccellente
1K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great shop and service
17 novembre 2025
Risposta di ProCook - Ashford
We're glad you enjoyed your experience with us! Thank you for your positive feedback; it means a lot to us.
Risposta di ProCook - Ashford
We're happy to hear that you are amazed by the masher you purchased from our company. Thank you for your positive feedback!
Found what we were looking for
Found what we were looking for. And cheaper than we were expecting. Prompt service at the till.
16 novembre 2025
Risposta di ProCook - Ashford
We're happy to hear that you found what you were looking for at a great price! We appreciate your recognition of our prompt service; thank you for your feedback.
Very helpful assistant.
18 novembre 2025
Risposta di ProCook - Ashford
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great selection of goods
Very friendly staff . Good selection of products . Bought a bread maker which are very difficult to buy in stores they seem to be all online so was very pleased to see the actual thing and purchase in store
14 novembre 2025
Risposta di ProCook - Ashford
We're delighted you found our staff friendly and our product selection good. We're so pleased you could find and purchase a bread maker in our store!
A quality but competitively priced toaster
Good quality, well priced toaster. Recommend.
14 novembre 2025
Risposta di ProCook - Ashford
We're happy to hear that you find our toaster a good value! Thank you for your recommendation; we appreciate your feedback.
Risposta di ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful and that you liked our displays.
Risposta di ProCook - Ashford
We appreciate you letting us know our staff was helpful and our service was excellent for you. Thank you for your positive feedback!
Risposta di ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was helpful during your purchase.
Risposta di ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff provided excellent service in the store.
Great pots and pans at good sale price
10 novembre 2025
Risposta di ProCook - Ashford
We're happy to hear that you are pleased with the quality and value of our cookware. Thank you for your positive feedback!
Great product
Great product, shame about the bombardment of emails, nearly every day. And the threat of- ‘use your voucher before it’s too late’ surely the voucher lasts at lead a few months? I only made my purchase a week ago and if I needed anything else I would have bought at the same time as this purchase
9 novembre 2025
Risposta di ProCook - Ashford
We appreciate your feedback and are glad you like the product. We are sorry the volume of emails and voucher communication caused concern. We'll review our email frequency and voucher policy to improve the experience. Thanks for bringing this to our attention.
Staff so helpful.plentyof stock .would…
Staff so helpful.plentyof stock .would recommend.
12 novembre 2025
Risposta di ProCook - Ashford
We appreciate your positive feedback! We are so happy to hear our staff was helpful, and that you liked our plentiful stock.
Risposta di ProCook - Ashford
We appreciate you sharing that our service was helpful and that we had what you wanted. We are so glad to hear it! Thank you.
Everything That you could want for a kitchen
Everything That you could want for a kitchen In one place. Excellent selection of equipment
9 novembre 2025
Risposta di ProCook - Ashford
We're happy to hear that you had such a positive experience! It means a lot to us that you appreciate our excellent selection of kitchen equipment. Thanks for your feedback.
I bought two different knives
I bought two different knives. When I get home they are both the same. My fault, I should have checked them before I left.
4 novembre 2025
Risposta di ProCook - Ashford
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
I like the products first time I bought
I like the products first time I bought
On line usually go to the shop
25 ottobre 2025
Risposta di ProCook - Ashford
We're happy to hear that you like the products and that this was your first online purchase with us. Thank you for your feedback.
Freddie Howe helped us with our new…
Freddie Howe helped us with our new plates
That we purchased.
He was very friendly and showed us different colours and variety’s.
100% customer service and we will definitely be using pro cook again due to this !
7 novembre 2025
Risposta di ProCook - Ashford
We're happy to hear that you received excellent assistance while choosing your new plates. We appreciate your feedback and are so glad you experienced great customer service. We look forward to your next visit!
Fantastic service
Fantastic service. Knowledgeable staff and all had a sense of humour
8 novembre 2025
Risposta di ProCook - Ashford
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service fantastic and staff knowledgeable with a sense of humor.
Excellent advice and products as always
6 novembre 2025
Risposta di ProCook - Ashford
We appreciate your positive feedback. We are so happy you liked our excellent advice and products.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.