I’ve been using this company for over six years now and just cancelled and moved to Planned Parenthood Direct instead. I’ve been on Auto-Ship all this time. Three separate times recently I’ve received... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I've had a pretty crazy life with several job changes and constant instability with my health insurance. I never had to worry about being able to keep my birth control thanks to PRJKT Ruby. And as som... Leggi di più
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Love you guys. I got a new debit card in between prescriptions, forgot to update. I got an email reminder and a phone call to make sure I didn’t have a break in my pills and I’m up to date and incredi... Leggi di più
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I was a little unsure about ordering online at first, but it turned out to be super easy and smooth. The doctor asked a few relevant questions before approving my order, which made me feel comfortable... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Getting access to birth control isn't always easy. PRJKT RUBY is here to change that. Order birth control online, with free consultations and free shipping in discreet packaging. Your purchase supports global contraception access. Just $20/month.
Informazioni di contatto
7033 East Greenway Parkway, 85254, Scottsdale, Stati Uniti
- (844) 887-7829
- service@prjktruby.com
- www.prjktruby.com
4,3
Eccellente
3K recensioni
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Solitamente risponde entro 1 settimana
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I've had nothing but issues with Prjkt…
I've had nothing but issues with Prjkt Ruby. First order, USPS lost my package and delivered it to a stranger. I spent all day on the phone with Prjkt Ruby, who eventually called it into my pharmacy which made things easier for me. This was March 2024.
Today, I call to see if my autofill order could be sent to the pharmacy, like it was before. I spoke to Leslie, who wasn't the friendliest, but more concerning was that she didn't seem to understand what was going on, from my request to my order issues previously. No notes were left on my file about the issue I had with delivery, and she was stumped by the generic brand listed on my file rather than the name brand their NP prescribed.
All of this was fine until Leslie began asking medical questions. When I inquired, confused as to why she needed this information when Prjkt Ruby already had it from two months ago, she claimed I had to re-submit my medical questionnaire, pay to speak to another NP, and put in ANOTHER order entirely. I did this in MARCH of this year, 2024, almost two months to the day. She claimed I no longer had a script with Prjkt Ruby after they called it into my local pharmacy (due to their shipping issue) and had to do it all over again.
How scammy is that? I am so frustrated and disappointed in my experience. I won't be returning as a customer if I can help it.
7 maggio 2024
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Risposta di PRJKT RUBY
Rebecca, thank you for taking the time to share your feedback. We're truly sorry for the inconvenience and frustration caused by the delivery issue and your recent customer service experience. Unfortunately, the delivery error was due to USPS. While we're glad calling your prescription into the pharmacy helped initially, we apologize for the confusion about our policy regarding prescription transfers.
We want to help make this right. Please reach out to us directly at (844) 887-7829 or email service@prjktruby.com so we can assist you further and improve your experience with PRJKT RUBY. Thanks for your patience as we work to improve our processes.
Very simple and helpful process.
4 maggio 2024
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Risposta di PRJKT RUBY
Thank you for your positive feedback, Elise! We're glad to hear that you found our process simple and helpful. If you have any further questions or need assistance, please don't hesitate to reach out to us. We're here to help every step of the way!
Excellent experience!
Provider was really kind and helpful and the process of getting my prescription went smoothly.
26 febbraio 2024
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Risposta di PRJKT RUBY
Thank you so much for your kind words! We're thrilled to hear about your excellent experience with us. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback!
Changes
Even thought auto renew is 90 days, I get it more frequently. Also, the prescription was changed without talking to me and the new one gives me migraines
20 febbraio 2024
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Risposta di PRJKT RUBY
Thank you for your feedback, Brittney. Regarding auto refill frequency, we send refills earlier than 90 days to ensure you never run out of birth control. Each pack contains 28 pills, so sending them every 90 days would be too late. That being said, you may view your next shipping date and turn off auto refill in your account settings at any time.
Regarding the prescription change, pharmacists may substitute generic versions of medications for availability and cost reasons. These generics are therapeutically equivalent. We apologize if the change has caused migraines, and we want to work with you to find the best birth control for you. Please contact Patient Support at (844) 887-7829 or email us at service@prjktruby.com. Thank you for your understanding as we work towards a resolution.
Terrible experience
Having used them for years, I submitted a refill request w/no changes. Suddenly, now the NP just has to speak to me on the phone to "verify info". Jennifer A. proceeds to ask me "why I haven't filled with them since 2021/2022". I said that's not something she needs to know, which she doesn't. She insists that somehow she needs to know that "to gather my medical history". I refuse; then she asks me the date of my last period. Again, I refuse as I'm not providing that info to a company in Utah to keep in their records -- not in 2023 USA, absolutely not. Again, I refuse & state that she doesn't need to know that. And I know she doesn't need to know that because I've literally NEVER been asked to provide that info to them before. I ask for a supervisor & am denied. So I'm refused care at 41 YEARS OLD after decades of using BCP. I ask repeatedly for the medical reasons why she needs to know the answers to those 2 questions & she does not answer. DONE with them, taking my business to a competitor and making a complaint to medical board.
1 settembre 2023
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Risposta di PRJKT RUBY
Jessica, we appreciate you sharing your concerns about your recent visit with a PRJKT RUBY Nurse Practitioner. Your feedback is essential to us as we always strive to improve our patient experience. We are sorry for any discomfort you felt during the conversation with our NP. Our intention is to ensure the highest quality of care and safety for our patients. The clinical questions we ask are critical to ensuring we are meeting the standard of care for prescribing birth control and above all, protecting your health and safety. We could have made it clearer as to why the NP was asking those questions, and we apologize if you felt we were being intrusive. We value your loyalty over the years, and if you ever reconsider, we'd be more than happy to provide you with great care in the future. We wish you the best with your healthcare journey.
It was easy and fast to order birth…
It was easy and fast to order birth control.I appreciate that and birth control.Since our right to abortions has been taken away.Women more then ever will need affordable or free birth control.🙂
7 agosto 2023
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Definitely recommend
Very quick process. I was approved within hours!
3 agosto 2023
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PRJKT RUBY is an amazing resource
PRJKT RUBY is an amazing resource for female health. The website is easy to use and the practitioners are very detail oriented. Would HIGHLY recommend.
20 giugno 2023
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An easy to use and informative service
An easy to use and informative service.
The doctors are kind and generally easy to get an appointment with in order to get a script.
29 giugno 2023
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Super highly reccomend
Prjkt Ruby has been filling my birth control for years. They're fast and efficient. I've never had to worry with them.
27 giugno 2023
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Long-term customer
Customer service is great. Timely refills. Never without my medication. I have been a customer for many years.
23 giugno 2023
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convenient
It is super convenient to have everything done online, including quick doctor visits. They have quick delivery and works well for me who doesn't like going to doctor in person visits. Highly recommend if you're into taking pills for BC
17 giugno 2023
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Quick shipping
14 giugno 2023
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Great service
13 giugno 2023
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Safe and Easy Access!
I have used PRJKT RUBY for a few years and have always had a swift smooth and enjoyable experience. Thank you for offering the option for so many that do not have access or would otherwise be unable to use BC.
11 giugno 2023
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Quick and kind!
So easy and such a simple way to get my birth control without having to schedule in person appointments. All the doctors that have been randomly assigned to me have been very helpful and kind.
9 giugno 2023
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Very easy to get my prescription
Very easy to get my prescription. Medical staff were friendly and professional!
5 giugno 2023
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Fast and easy!
NP Greenbush was friendly, professional and helpful. Thank you for a fast and easy experience!
5 giugno 2023
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Well worth it!
Communication/navigation on the website is a little clunky but overall a very helpful, accessible, and convenient way to get birth control
1 giugno 2023
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