I have talked to a few others storage places and I found claude to be excellent to talk to and to figured what was good for me very polite and not pushy as in what i needed and with me to get the righ... Leggi di più
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Excellent Staff and Service 10 / 10 Easy access Easy parking. Very Regent easy to understand and attractive Storage unit. Let’s not forget the Free use of their moving truck With a dri... Leggi di più
We live in LA proper, but frequently are out in Azusa and needed a place to store some seasonal items. I checked out Price Self-Storage on a whim, and I'm glad I did! Terrific staff, convenient locat... Leggi di più
Zero customer retention due to unreasonable price hike every 4 months. No trash can on site (Santee, CA). The access panel to punch in the code is hard to reach on exit. The "mandatory" prot... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Price Self Storage is committed to providing you with professional, affordable self-storage solutions for your personal or business needs. Our thirteen sparkling clean self storage facilities in California come fully equipped with a wide range of storage unit types, ensuring you that you’ll find the perfect one for your needs. Our affordable self storage facilities are designed with your storage needs in mind. Ranging in storage unit sizes from small over medium to large, we know you’ll find the perfect storage unit for you. Our modern self-storage facilities offer you state-of-the-art security features, ensuring your belongings are securely protected inside of our storage units. If you’re looking for affordable self storage and peace of mind for your personal or business storage needs, you can count on the dependable team at Price Self Storage.
Informazioni di contatto
PO Box 27615, 92198, San Diego, Stati Uniti
- marketing@priceselfstorage.com
- www.priceselfstorage.com
Convenient
Convenient, clean, well maintained, and personnel very friendly.
12 gennaio 2018
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They are very friendly
9 gennaio 2018
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Disappointed with this place
I find some of the staff here to be very rude and invasive. I also think that the set up in general, a one way road through the entire storage facility, is frankly dumb and annoying to me as a storage unit renter. I also find that the area where you load and unload is very small, narrow, and gets jammed up a lot. and finally, when i was moving into the unit and still to this today, the 7 closing time of the facility is too early for me and inconveniences me
7 gennaio 2018
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Risposta di Price Self Storage
Dear Kali Katt,
We are very sorry to learn that you're unsatisfied with our facility. The interaction with our staff that you describe is contrary to our mission to provide excellent customer care. We sincerely apologize and in no way condone rude behavior. As for the facility layout, again, we're sorry it's not suitable for you. With regard to the closing time, we did not come to this lightly. After many years of experience, we have determined that the 7PM closing time offers optimal security for all tenants, as no one is allowed to remain on the property during the later evening hours. The last entry of 6:45PM allows our staff to make certain that all tenants have left the property. We hear good things from customers who are happy that people aren't allowed to roam on the premises at night. So we're sorry it doesn't suit you. We do appreciate your feedback and thank you for taking the time to let us know how you feel.
The PSS Team helped my daughter and me …
The PSS Team helped my daughter and me out securing storage while she takes a quarter off before returning back to UCSD.
Thank you PSS Team!
30 dicembre 2017
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No reservations and I would recommend …
No reservations and I would recommend this company to anyone.
27 dicembre 2017
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I love this place....the units are big …
I love this place....the units are big and clean...the grounds are clean and I feel safe no matter what time I need to go to my unit. The staff are great and very helpful.
18 dicembre 2017
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The place is very clean but not enough …
The place is very clean but not enough carts to bring up your items to store. Very nice staff. Need to work on away to help with a discount when having more than one unit and for your proof of insurance it should be kept on file for the office to automatically give you the waiver once you have got it approved. Do not like the fact that they increase the fees every 4 months! That needs to be disclosed up front before signing on with them.
KJ
16 dicembre 2017
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Risposta di Price Self Storage
Dear Kathy,
Thank you for your feedback. It is very important for us as we are always looking for ways to improve. I am surprised to learn that cart availability is an issue. We don’t usually hear this as a concern. Perhaps they carts were in use at the same time you were attempting to use them? Nonetheless, we are taking this into consideration. Same goes for the proof of insurance process. We hear you and will look into making that easier. As for the rate increases, we do two per year typically. This is a standard practice in the storage industry. We maintain some of the highest quality, cleanest properties in the business and it is sometimes necessary to adjust tenant’s rates. The rental rate is not guaranteed for the life of the rental and is disclosed as such in the lease. However, we want to improve so would like to look at better ways of communicating that to tenants at sign up. Thank you.
There are pros and cons
There are pros and cons.
Pro: the facility is clean and has bathroom facilities. That being said there are several cons: the most egregious issue is the constant rent increases. Im now paying double of what i started at. They raise your rent 3 or 4 times a year. Im even paying more than a new customer would rent the same size unit. Not fair! The staff cannot help with any issue, such as not being able to link a unit to my online account or adjust the outrageous rent and rental fees.
There you have it my feelings regarding Price.
15 dicembre 2017
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Risposta di Price Self Storage
William,
Thank you for giving us your feedback. We are always looking for ways to improve. I am sorry that you’re unhappy with our rate schedule. We do typically have two increases per year, not 3 or 4. We operate much like apartment communities, hotels and airlines, and rates are impacted by insurance, wages, taxes, utilities and property maintenance. Our tenants have an expectation of excellence that we strive to deliver every day. Our properties are some of the cleanest and best maintained in the industry. I am very sorry that you had a problem getting your online account setup. We are constantly working with staff to improve their knowledge so they can better assist our customers. I simply don’t know what went wrong there. We’ve worked hard to make the online account process a simple one. Everything you’ve posted is being taken into consideration, and we do appreciate your business.
Staff very helpful polite thank you
15 dicembre 2017
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Great staff!
13 dicembre 2017
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Price storage is clean
Price storage is clean, easy to access and has a professional staff that is second to none.
13 dicembre 2017
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This place is great
This place is great. The use of a truck upon move in was so very helpful.. people always say they have some help and then they fall through and no help; so with that truck being available was a saving grace.
Thanks to Annie and her staff in Santee.
13 dicembre 2017
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Nice facility
The staff is knowledgeable and personable. The facility is very clean and easily accessible. The prices are a little high, but all in all, a good storage facility..
13 dicembre 2017
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Price self storage is the best in town
Price self storage is the best in town. They know how hectic it is to move and they assisted me and understood my issues. I am grateful they are here in our community.
13 dicembre 2017
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One of the front desk treated me so bad …
One of the front desk treated me so bad and the way she talked is unapproachable, Its not bec. she is pregnant she will act like that. They should teach every worker to be hospitality.
13 dicembre 2017
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Risposta di Price Self Storage
Dear Frederick,
I’m Kelly, the marketing manager for Price Self Storage. I am very sorry to hear of your experience at our facility. What you describe is contrary to our mission to provide excellent customer care. This is unacceptable and we appreciate you bringing it to our attention. I apologize for any abuse you suffered from our employee. We do work extensively with our staff training for customer service, so this is a huge disappointment. Rest assured, we are looking into this.
Would recommend
The staff is always very friendly, the units are clean and the property is well protected and monitored. Would recommend it to anyone
13 dicembre 2017
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Good customer service and Good Price
Good customer service and Good Price. Definitely we will recommend your storage to our friends.
13 dicembre 2017
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The BEST! I’ve rented storage places on and off …
I’ve rented storage places on and off over the last 40 years and I have to say that this is the best place around and the staff headed by Ashley Wisma is top notch.
13 dicembre 2017
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Very clean facility!
Very clean facility!
Great introduction price!
However: the regular prices for units were a bit step, I also did experience what I do believe to be racial prejudices where certain staff members that were Hispanic seem to be more cordial towards White, Asian and other Hispanics yet unreasonably hostile towards African Americans in general!
8 dicembre 2017
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Risposta di Price Self Storage
James,
I’m Kelly, the marketing manager for Price Self Storage. I have read your review and I’m very disappointed, as this is contrary to our mission and core value of providing all customers the same level of excellent service. Frankly I am saddened and shocked and very sorry that you experienced what you’ve described. Would you be willing to provide more detail and include the facility where you are renting, your account name and unit number? This is something we do not tolerate and if you’d like I can look into it further. It’s just not acceptable nor any part of our culture. Please let me know, marketing@priceselfstorage.com
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