Disappointing lack of transparency and…
Disappointing lack of transparency and unprofessional communication
I am writing this to share my experience regarding the lack of transparency and the unprofessional manner in which Posie and Penn handles honest consumer feedback.
After I posted a public comment questioning their high price point (£1000+) for designs that have been common in the UK since the 80s and 90s (such as scalloped pelmets and trundle beds), the owner, Jenna, chose to delete my comment and block me rather than addressing the query publicly.
Surprisingly, after blocking me, she then sent me a series of private messages to defend her brand. In these messages, she used several manipulation tactics that I feel other potential customers should be aware of:
• Deflecting Accountability: Instead of explaining the value of the product, she immediately shifted to a narrative about being a "mother" and suggested that one mother should not criticize another in business. My status as a parent has nothing to do with my right as a consumer to question pricing and originality.
• Controlling the Narrative: By deleting comments and blocking voices that ask difficult questions, the brand creates a curated, one-sided public image that doesn't allow for honest consumer debate.
• Originality Claims: While the brand claims these designs are unique "creations," these styles (scalloped upholstery and trundles) are classic designs. Questioning why a customer should pay a significant premium for these "original" designs resulted in defensive behavior rather than professional evidence of quality.
I believe in supporting UK businesses, but true support comes from transparency and respect for the customer's voice. I found the private confrontation and the attempt to use "motherhood" as a shield against criticism to be highly unprofessional.
Advice to others: Please do your research on similar designs before committing to these prices, and be aware that if you have a concern, it may be silenced rather than solved.