Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Dettagli dell'azienda

  1. Hobby e attività manuali

Informazioni su PortugalRocks

Informazioni fornite da varie fonti esterne

Nightlife, Stag and Hen Weekends, Group Holidays, bar & restaurant reviews, holiday tips & ideas, parties, clubs and more. Email info@portugalrocks.com

Contact us 0843 006 7137, email info@portugalrocks.com.


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Hen party was more like a funeral

We booked a hen party bottom less brunch with buff waiters which costs almost £80 each!
We first arrived to be told the table was all set up looking fabulous for us. It was a bench under cover outside that had placemats and knives and forks on. We had champagne glasses and 2 pots of fake flowers at either end of the table.
We were then told before the bride arrived there was no sangria about 2.15 when we had specifically booked this. The waitress said she would speak to the manager and then we had no further communication or anything until 2.30 when only 2 jugs of sangria came out when we had ordered those Passionfruit Martinis and Sex on the Beaches.
When the brunch started the buff waiters arrived fully clothed with little enthusiasm and comply patted the bride on the head poured the drinks then left. The music was the likes of Lewis kapaldi, Adele, and snow patrol. Absolutely nothing that you could dance to or the waiters dance to which was what we saw on the promo video and what made us book it.
We asked for more lively party music music I was told
'like what' I said shania Twain this then proceeded to play and reverted back to what seemed like a funeral playlist. We asked again to be told 'what did we expect on a Monday at 2.30!'
The buff waiters couldn't dance to the music didn't engage with us, we're not in the buff didn't speak much to us just were glorified waiters so we paid £12ph pp for a waiter to serve our drinks which we would have got free.

The Sangria ran out after 62 of the 90mins so was not bottomless and the food for a brunch was 3 items of frozen pieces of chicken and a wedge. Absolutely rip off!
The staff in the bar were disgustingly rude to us as a hen party completely ruined the experience and I'm current waiting for a manager to give the feedback to as it was appalling and I would not suggest you do anything for anything special with them as they do not care about you or give you the experience you have been told and paid for getting.
Avoid at all costs!!!!!

2 giugno 2025
Non scritta su invito
Valutata 1 stelle su 5

Fraud company we booked a stripper for…

Fraud company we booked a stripper for my friends stag and had a deposit taken and she didn’t even ring or show up I was asking for a contact number weeks before and was told she will contact you never contacted and had our money taken and am still waiting on a refund disgusting behaviour

10 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Stole our money! AVOID PortugalRocks!!

After 6 weeks awaiting a refund from Portugal Rocks (BBQ Cruise) we still have no refund and zero communication.

I would strongly advise anyone to avoid this company. They have zero customer service and we had to cancel after they advised they don’t allow party groups on a cruise!! Whaaat???

AVOID!!!

10th JULY: Resubmitted ANOTHER email D-27853218. Yet again we have received another email to say there will be another 5-10 days delay and the email is NO REPLY.

Horrendous service.

Refund was requested over a month ago (statement date 30 May).

8 giugno 2023
Non scritta su invito
Logo di PortugalRocks

Risposta di PortugalRocks

Hi Ian, we obviously cannot be 100% sure who you are as we have a lot of Ian's in our system and this just says Ian W without a reference or date, however we have not had any request for a refund to refunds@prgadmin.co.uk (please send a request) if we had of received an email with a valid reference number we would of returned any payment made (the reservations team do not process refunds on the accounts team on the above email). To address the issue with the BBQ cruise this is not a party trip, so no, the boat owner (not Portugal Rocks) doesnt allow groups of stags or hens on board as it is for families, we do however run a Boat Party twice every Saturday that specialises in Stag and Hen groups which you could of joined assuming we were not sold out.

We are sorry you havent felt satisfied with our service we take care of thousands of clients each week across the whole country and mistakes are sometimes made (we are not an automated system, so human error sometimes happens) if you make a refund request via email we will be happy to process the payment.

Valutata 1 stelle su 5

DO NOT USE Portugal Rocks

DO NOT USE Portugal Rocks communication was abysmal after months of chasing a booking we finally booked the Burlesque activity. It was meant to be our first activity upon arrival in Portugal. We had made the payment two weeks earlier through the payment link they sent to us and had the booking confirmed. Upon arrival we messaged to say we were running a few minutes behind schedule at which point we were told our activity had never been arranged and now was not available. We were annoyed needless to say but got on with the rest of our weekend with a promise of a full refund after the bank holiday. This was the 9th June. Since they have been avoiding our calls and not responding to our emails and we have still not had our refund! Do not recommend at all. absolutely abysmal service!

7 luglio 2022
Non scritta su invito
Valutata 1 stelle su 5

BE AWARE

BE AWARE - RIPPED OFF & MISREPRESENTED

DO NOT BOOK WITH THIS COMPANY

THEY ARE A RIP OFF AND TOTALLY MISREPRESENTING THEIR PRODUCTS

THE BOAT AND SERVICE WAS SO BAD THAT AFTER 45 MINUTES WE ASKED THE CAPTAIN TO TURN THE BOAT AROUND AND TAKE US BACK TO VILLAMOURA MARINA WHERE WE ALL GOT OFF THE BOAT

*we were told we would have a free bar including soft drinks and mineral water (we were only offered white wine and sangria and no soft drinks for those who did not drink alcohol)
*drinks served out of this crappy metal jug into tiny plastic cups
*bar was 1m squared in the bottom of the boat and not accessible to everyone
*we were told we would have time to go swimming and kayaking around the caves but 20 minutes into the journey we were told the caves were closed
*we were told we would be able to paddleboard and kayak however there were only 2 paddleboards and no kayak for 60 people
*20 minutes into the journey we were told it's a 2 and a half hour boat ride to the beach where we would have a bbq and then a 2 and a half hour boat ride back (despite it being booked for 5 hours which didn't make sense)
*we were all squashed into these crappy benches like cattle, it was more like a boat ride than a boat party
*there was no areas for socialising, we basically couldn't leave the benches we were sat on and we were all facing forward it was like being on a boat bus
*the music was so quiet we couldn't hear it over the sound of the loud engine
*there was no running water in the toilets to wash your hands
*we were meant to be on a catamaran but apparently the catamaran was "broke" so we all got put on this horrendous old boat

10 maggio 2018
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più