Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Well, I was desperate for a pool part and didn't look at reviews. Awful, Awful, Awful. Website says shipping within 48 "business hours", which I took to mean 6 business days - a little over a week. 2... Leggi di più

Valutata 1 stelle su 5

Hopefully you are reading this before your purchase unlike myself. This is a fraudulent website. DO NOT BUY FROM HERE. They take your money, print a fake shipping label, and don’t respond to emails or... Leggi di più

Valutata 2 stelle su 5

Unable to return item that was un-used when it did not fix the issue with the item we purchased it for. The policy not to accept any returns on an item that has been unwrapped seems ridiculous...ho... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

The pool vac we bought is so far fantastic, it just goes around pool getting job done leaving bottom if pool nice and clean, our pool gas a few ledges and steps that are a bit tricky for the cleaner b... Leggi di più

Dettagli dell'azienda

  1. Centro benessere
  2. Negozio di mobili

Informazioni fornite da varie fonti esterne

PoolVacParts offers thousands parts that can be used with in or for your pool. PoolVacParts carries not only replacement parts for nearly every pool vacuum, whether above-ground or in-ground, but provides reference material on how to repair and troubleshoot common issues associated with these cleaners from popular brands such as Polaris, Pentair, Aquabot, Hayward, SmartPool and more! With our simple reference guides, we’ve found our customers feel empowered, knowing they can maintain their pools without the help of a technician. What sets PoolVacParts apart from similar online pool retailers are not only our competitive prices on thousands of common and rare parts, but is our commitment to quality customer service. Whether you have questions about an existing order, need assistance placing an order, or have technical questions, our dedicated Customer Service and Technical Support teams are here to aid you every step of the way! Our sophisticated website design along with our attentive Customer Service team ensure easy site navigation and ease of purchase. Our goal is to not only service our customers with pool and spa parts at the best possible prices, but is to ensure that every customer has a hassle-free and fluid ordering process as well. In addition, PoolVacParts has four sister-sites that service all other needs amongst the swimming pool industry. InFloorPoolParts which services the in-floor cleaning system market, SaltWaterPoolParts which services the salt water pool market, SwimCSI which carries heater, filter, motor and chlorination parts, and PoolandSpaDesigns which services both Owner Builders and Licensed Contractors with the design and building process of a new or remodeled pool. No matter what pool part you are looking for, PoolVacParts will go to every measure to make sure you have a hassle free experience from the first time you call our office to the moment your order arrives on your doorstep!


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

140 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service!

I've had good experiences either by dealing with them on the phone for advice or online. Really fast delivery of parts. Thanks

12 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

parts enquiry

I asked for a shipping cost to Australia & a reply was sent very quickly. Would highly recemmend PoolVac as have purchased previously without hassle.

12 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

Excellent service

I was really happy with my order, the products were half the price and delivered to my door within a week.

I would not hesitate recommending this site to my friends. very very happy.

12 marzo 2015
Non scritta su invito
Valutata 5 stelle su 5

5 star seller

I have ordered from PoolVacParts a number of times now. On all occasions the communication has been excellent and the postage times very acceptable (considering I live in Australia).

I will continue to use PoolVacParts for the excellent range of products and prices they offer.

11 marzo 2015
Non scritta su invito
Valutata 3 stelle su 5

WHY?

The product was delivered on time, undamaged and has shown its value; it is doing a good job.
I found the price quotation puzzling: a $US price and an $AUS price which was significantly higher than the$US price, after allowing for the exchange rate at the time. I thought the difference probably included shipping costs, but no, these were separate, calculated in $US, then converted to $AUS and then the whole bill converted back $US on my credit card account. I would have been much less annoyed if proper reasons were given for all these unexplained charges.

I was also annoyed by Pool/vacParts sending the wrong instruction manual and insisting that there was no other. Fortunately, later I was able to download the correct manual from the manufacturer's website.

In summary I am happy with the product, but not impressed by the general level of service.

5 febbraio 2015
Non scritta su invito
Logo di PoolVacParts.com

Risposta di PoolVacParts.com

Mr. Adams,

I’m glad to hear you received your order in a timely fashion.

I am sorry my customer service department did not email you the correct manual, and I will make sure this issue is addressed with my staff.

Yes the AUD price of our products are generally 5% higher than the US price. This is to cover our costs in processing your international credit card, insuring your package, and to cover any duties or fees we may incur during export.

Hope this answers your questions.

Thank you for your business.

Jeremy

Valutata 5 stelle su 5

Pool Pats

Catalog descriptions were accurate. Ordering and shipping a breese.Package arrived when promised. Definitely use this shop again.

4 febbraio 2015
Non scritta su invito
Valutata 4 stelle su 5

First a hiccup then a great outcome

I ordered a part for my Zodiac T5, but when it arrived it was not what I expected. Unfortunately the picture of the part on the web site was some what ambiguous. This issue was resolved through a series of e-mails and the experience dealing with Steve Holt was a pleasant one.

4 febbraio 2015
Non scritta su invito

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