Pioneer Law Firm Recensioni 

154
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TrustScore 1 su 5

1,1

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Valutata 1 stelle su 5

Disappointed in services. I called earlier in the month of May to skip that months payment due to lack of funds to pay both my rent and payment. On the 22nd noticed that the funds earmarked for rent h... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

34 months in the program only to be told it would take an additional 11 months. That is after paying an extra $206 a month for 12 months. We were told at that time the program would be shortened... Leggi di più

Valutata 1 stelle su 5

Find a better way to solve your debt problems. I've been with them for about 3 years. My credit score went down more than 100 points and it is not recovering at all. It seems like I owe more money bec... Leggi di più

Valutata 1 stelle su 5

Im learning that Pioneer Law Firm did not pay off the credit in full as they stated, i have email confirmation as well. Do not trust PLF, i am going to have to go through BBB again inregards to the l... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi legali

Informazioni fornite da varie fonti esterne

We offer Legal Services for Bankruptcy, Business Litigation, FDCPA, and Real Estate Law.


Informazioni di contatto

1,1

Pessimo

TrustScore 1 su 5

154 recensioni

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1 stella

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Tutte le recensioni

(154)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Completed my request exactly as needed.

So far my experience has gone according to plan and already provided financial relief.

22 luglio 2015
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Risposta di Pioneer Law Firm

James, this is really great feedback and we are always happy to hear when are clients have a good experience and can already feel the financial burdens lifted off of them.

Valutata 4 stelle su 5

very good service

one thing share the payments made

22 luglio 2015
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Risposta di Pioneer Law Firm

Maggie, we are happy to hear you are pleased with the service. You can indeed see they payments made into your program. We will have one of our representatives call you to explain how you access this information.

Valutata 4 stelle su 5

Review

I'm pleased with the progress of my account at this time. However it is very difficult to get anyone to answer/respond when I attempt to communicate with the firm.

22 luglio 2015
Non scritta su invito
Valutata 5 stelle su 5

Satisfied Service

They have always been prompt and polite. Explained everything to me and protected me from Creditors and Bill Collectors. I am glad I found them because they got my financial life back in order.

22 luglio 2015
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Risposta di Pioneer Law Firm

Ira, we are always so happy to hear when we can help one of our clients get back on the road to financial freedom.

Valutata 4 stelle su 5

My journey isn't over yet but....

So far they have had very good communication with me and have held my hand every step of the way. I've got a long way to go and hope that this continues as well as it has.

22 luglio 2015
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Risposta di Pioneer Law Firm

Deana, we will definitely be with you every step of the way.

Valutata 2 stelle su 5

All followup has to be done by me

The only account that has settled has negotiated directly with me. . . I sent the information regarding the settlement, and then I get a generic congrats email from you saying you settled on one account.

I have a pending lawsuit, and on 7 occasions, you dropped the ball. Not uploading information, not returning my phone calls, not responding to the court.

I am really second guessing my decision to enroll with you. I have been contacted by numerous law firms who already provide better attention to me.

22 luglio 2015
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Risposta di Pioneer Law Firm

We are sorry you feel you have had a bad experience. We are going to have someone reach out to you asap and look to rectify your situation immediately.

Valutata 3 stelle su 5

Pioneer Law Firm should be more professional and communication is poor!

My experience started out well and after I paid the agreed amount, many of my accounts were settled.

The Firm does not give me feedback on what they have done or tried to do to settle the remaining two accounts. At one point they asked me to call the companies and work out a settlement because those companies would not speak to them? This is why I hired them, to be my representative and to negotiate the best settlements. I did call and was told that I would have to terminate my agreement with Pioneer before they would talk to me. They said that they wanted to speak with an attorney and not just a customer service rep. They said once they spoke to a real attorney they would work with Pioneer. That has been over 3 months ago and I have received 0 communication even after I requested it.

15 giugno 2015
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Risposta di Pioneer Law Firm

We are happy to hear we've resolved most of your accounts for you. We understand the communication on your last two accounts hasn't been the best and we will have someone contact you to provide you an account update today. We look forward to getting communication back on track and settle your last two accounts.

Valutata 5 stelle su 5

Great service!

Pioneer Law Firm you are the best! I have been a client for little over year and 1/3 of my debt has been paid off. Thanks!

15 giugno 2015
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Risposta di Pioneer Law Firm

Thank you so much for the great review! We look forward to working with you and resolving the rest of your accounts.

Valutata 4 stelle su 5

Falling through the cracks.

Been with the program for a year now. Found it to be quite good for the most part. But in the past couple of months I feel like things might be falling through the cracks. I was getting a call every month to do a review. I don't think that's happened now for at least 2 months and my emails are not getting answered. Last month I got a call about a settlement and was to receive an email for my approval. Never got the email and called about it. Nothing happened. This has never happened before and is starting to concern me. If I wrote this review in March I'd be giving a more positive review.

10 giugno 2015
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Risposta di Pioneer Law Firm

Robert, thank you for taking the time and providing us feedback. We are pleased to hear that your experience with our company started on a positive note. However, a customer service team member will be reaching out to you so we can address the issues you’ve been having and get things back on the right track.

Valutata 4 stelle su 5

Pioneer Law firm has been a useful service

I am grateful for the service provided. Staff were pleasant and clearly want to help. The problems I had was that there was no one point of contact. So while one person gave me some figures, the negotiators gave me something different. Also having someone new each time meant it was not possible to develop a relationship. I did not receive some of the information they said they had emailed but it is possible it went into junk mail. The monthly reviews were great but it would be good to have written progress reports as well by email. On the whole I am grateful for the help

10 giugno 2015
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Risposta di Pioneer Law Firm

We are happy to hear you find our service useful in helping your resolve your debts and there is always someone from our staff ready to assist you. Our goal is for our clients to have the best possible service; so your feedback is extremely valuable. We will have someone from customer service contact you to review your account and confirm we have your correct email address.

Valutata 5 stelle su 5

Great Service

I have had nothing but positive experiences when communicating with the staff at Pioneer. They call each month to monitor the progress of my account. They are always pleasant and professional.

7 giugno 2015
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Risposta di Pioneer Law Firm

We appreciate your positive feedback! Keeping our clients informed is our top priority!

Valutata 4 stelle su 5

Good experience

So far my experience has been good, mostly prompt attention to any issues and concern I have, good explanation of my options and rights and very friendly staff.

5 giugno 2015
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Risposta di Pioneer Law Firm

Thank you for the positive feedback! We look forward to continuing to work on your account and helping you realize your financial goals!

Valutata 3 stelle su 5

Pioneer appears to have been active but getting it in writing periodicallyhas been very dificult.

I have tried to get monthly reports from Pioneer but instead have been refered to someone else other than Pioneer to get the information.

5 giugno 2015
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Risposta di Pioneer Law Firm

James,

I'm going to have one of our team members reach out to you. We will make sure you get whatever reports and/or updates you need and have someone contact you ASAP.


Thanks,
Peter
VP of Operations

Valutata 4 stelle su 5

They do a good job.

We have had no issues with the firm. My only reservation is that I'm unable to login to see my account. Otherwise, I'm very happy with how they have helped us. Thanks!

5 giugno 2015
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Risposta di Pioneer Law Firm

Burrell, we will have someone contact you regarding your account information as soon as possible. It’s great to hear you’re happy with the service. Thank you!

Valutata 3 stelle su 5

No response to correspondence

A couple of weeks ago I sent a request to Pioneer Law asking for a detail status report. I received a response from "cs" indicating receipt of my inquiry and that I would receive a response to my inquiry. As of this date I have not received a response. I would like to know the sststus of my account???

5 giugno 2015
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Risposta di Pioneer Law Firm

Kathleen,

I'm sorry we have been unable to connect with you. I will be sure to have someone reach out to you directly with a status update on your account.


Thanks,
Peter D.
VP of Operations

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