Piglet's Pantry Recensioni 

1022
•
TrustScore 3.5 su 5

3,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 3 stelle su 5

Always found my orders are great. I received mine on time but the packaging had been damaged which impacted on 2 cakes sadly. The joy of opening as usual to see the items as shown on your web site di... Leggi di più

Valutata 4 stelle su 5

All the food was v v fresh and delicious and tasty to eat. The lemon drizzle cake is to die for. My afternoon tea box didnt arrive until 5.30 which was disappointing. If you want your tea served... Leggi di più

Valutata 1 stelle su 5

Tried to order an afternoon tea for my parents several times as they received a voucher. It would not go through. Could not find any contact details to get support. The voucher was for £40 and the aft... Leggi di più

Valutata 5 stelle su 5

won a red letter day afternoon tea in a raffle organised by Shepherds Port BAR for NARS . decided to have one to home that we could enjoy on a weekend away. the 1st delivery failed from DPD. the cus... Leggi di più

Dettagli dell'azienda

  1. Panetteria
  2. anche in
  3. Fornitore di cibo e bevande (catering)
  4. Panetteria all'ingrosso
  5. Produzione di alimenti

Scritti dall'azienda

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 36% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(1022)

118 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The people that received the tea were…

The people that received the tea were overwhelmed and said how much there was to eat and what a lovely surprise it was

30 giugno 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review. We’re delighted they enjoyed the surprise and all the treats!

Valutata 5 stelle su 5

Fabulous treats!🐷

Another box of delicious goodies from Piglets Pantry has gone down a treat!
Extremely high quality, scrumptious delights. We have tried other afternoon tea gift boxes and they trail behind these for sure.
You won’t be disappointed 😋 🐷

30 giugno 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

We’re thrilled you enjoyed your goodies and really appreciate your lovely words. Can’t wait to treat you again!

Valutata 4 stelle su 5

Lovely afternoon tea in the most part

Love that you can get afternoon tea delivered and it was mostly amazing! The sausage rolls and scones were incredible especially! (Scones like no other - beautiful!). The only reason giving 4 stars and not 5 is because the Victoria sponge let it down, not sure what icing was on the top but tasted fake and didn’t leave a nice aftertaste. The cake itself though was nice! Will 100% be ordering more scones in the future!

30 giugno 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your feedback! We're thrilled you enjoyed the sausage rolls and especially the scones. We’re sorry to hear the Victoria sponge icing wasn’t to your taste, we’ll share this with our team. Looking forward to sending you more of your favourites soon!

Valutata 5 stelle su 5

We won a Piglets Pantry Voucher with ITV Win

We won a Competition with ITV Win on 10/12/24, and the experience we had with Piglets Pantry was outstanding. We dealt with Lara Cusack throughout
and I must admit the service was impeccable. I ordered different items for us family and friends so they could enjoy our win and we continued to enjoy until July. We are still shielding and this was so lovely to be pampered as we are unable to go out for an afternoon tea, again we would recommend this family fun business. xx

2 luglio 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your lovely review! We’re delighted to hear you enjoyed your prize and that Lara could help make it special for you and your family. It means the world to us to know our afternoon tea brought some joy while you’ve been shielding. Thank you again for your kind words and recommendation!

Valutata 1 stelle su 5

Poor experience. Not recommended

I recently purchased an afternoon tea product for my sister’s birthday, and unfortunately, the experience was quite disappointing. My sister’s feedback was that the items were greasy, had an unpleasant smell coming from the box, and the flavours were extremely bland. This was certainly not the quality I expected.

I contacted the company directly to raise my concerns and was offered a discount on a future purchase. However, I declined, as I have no intention of ordering from them again based on this experience. I genuinely expected that a partial refund would have been considered, but I was told that without photographic evidence, this wasn’t possible. Strangely, a discount was offered regardless – which I found contradictory. If my complaint was valid enough to warrant a discount, why not a partial refund?

Overall, I found both the product quality and the customer service to be poor. I wouldn’t recommend this company based on my experience.

24 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your feedback, we’re sorry the product didn’t meet your expectations. As per our policy, we’re unable to offer refunds without evidence of a fault, though we did offer a goodwill discount. Unfortunately, we can’t replace products due to personal preference. We appreciate your comments and will keep them in mind to improve.

Valutata 2 stelle su 5

I ordered a voucher for a friends…

I ordered a voucher for a friends birthday, and whilst the value of the vouchers covered the product and half the shipping cost, it was not possible to use the voucher against shipping and this had to be paid separately. Therefore it wasn't possible to use the full value of the voucher against the order.

24 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for sharing your feedback. We apologise that it wasn’t clear. If the recipient calls our office, we can put the order through for them, including some of the delivery charge that the voucher covers. Our office number is 01903 215054.

Valutata 5 stelle su 5

Father’s Day afternoon tea

We ordered two Father’s Day afternoon teas, unfortunately we had a problem with some of the order when it arrived. I contacted piglets pantry and they were very apologetic and straight away organised for a replacement to be sent out to us. Such great customer service. Plus the afternoon teas are delicious. Thank you

13 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review. We’re glad we were able to resolve the issue and that you enjoyed your afternoon tea!

Valutata 5 stelle su 5

Ordered an afternoon tea for one as a…

Ordered an afternoon tea for one as a present for my mum.
Excellent service, communication and the food was amazing.
Thank you! Will be ordering again!

11 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review! We're glad your mum enjoyed it - we look forward to your next order!

Valutata 2 stelle su 5

Was sent a box for Father's day.

Was sent a box for Father's day.

Asked not too have another one sent.

Pastry soggy, pork full of gristly bits. Cake was delicious.

15 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your feedback. We're sorry to hear that parts of the box didn’t meet your expectations and appreciate you letting us know. We're glad you enjoyed the cake.

Valutata 3 stelle su 5

Disappointing …

Was gifted the Fathers day afternoon tea box. The box was really well presented, it had the wow factor when you opened it, the food looked delicious. Generous portions. The savoury food tasted nice but nothing special. It was the bakery goods that really let it down, the scones were tasteless and not a good consistency in the mouth. The cakes were sickly sweet and very crumbly. Such a shame because the box and goods looked better than they tasted. I wouldn't buy this item again.

15 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your feedback. We're pleased you enjoyed the presentation, but sorry to hear the bakery items fell short. Your comments will help us improve.

Valutata 5 stelle su 5

I don’t normally write reviews but had…

I don’t normally write reviews but had to for piglet’s pantry as the customer service from Laura was outstanding,she helped me with my order that I had made through red letter days which I was having trouble with. I wish every business had a Laura. Thank you! Julie Humes

4 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review and kind words on our customer service team!

Valutata 5 stelle su 5

Perfect for two

It came in a sturdy box, well packed with cool packets, so in perfect condition. The savoury part was very tasty, although I would have preferred a smaller sausage roll.
Plenty for two.

29 maggio 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review! We appreciate your feedback and happy to hear you enjoyed the goodies!

Valutata 5 stelle su 5

V tasty savouries with lots of…

V tasty savouries with lots of accompaniments in Savoury Afternoon Tea. Fun packaging and nice to know it’s a family business

29 maggio 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review and continued support!

Valutata 5 stelle su 5

Delivered on time

Delivered on time, excellent food. Really lovely gift.

29 maggio 2025
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your 5 star review and lovely feedback!

Valutata 5 stelle su 5

Fabulous food

Received afternoon tea for two as a gift. It was fabulous. Food fresh, amazing and plenty of it. Thoroughly recommend.

4 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thanks for the review and feedback! We are glad to hear you enjoyed the afternoon tea!

Valutata 1 stelle su 5

Appalling

Appalling! Ordered on 19th May to be delivered on 23rd. It was out for delivery from 10.38 never arrived, eventually arrived 4 days later after being sat in delivery van on a very hot day and then taken back to the depot! Plus, the date said not to be eaten after the 22nd when due n 23rd, yes, this was delivery’s fault, but responsibility lies with piglets. If they cannot get a reliable courier then it’s time they looked for another courier. Piglets didn’t seem to care, just a bog standard reply. Had a very upset relative, which was out of my control. Think twice before using piglets, just dreadful. Yes I did get a refund, will never use again.

23 maggio 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

We’re really sorry to hear about your experience. This isn’t the service we aim to provide. We take delivery issues seriously and are reviewing this with our courier to prevent it happening again. Thank you for your feedback.

Valutata 5 stelle su 5

Best scones EVER

We ordered the afternoon tea for 4. The portion sizes are enormous! We had it delivered on Friday and we are still eating the cakes on Tuesday (and they are still fresh). The quality of the food is second to none-gorgeous sausage rolls and the scones were delicious. Add to that the excellent communication, this really is a 10/10 company. Highly recommended.

29 maggio 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review and lovely feedback! We appreciate the support!

Valutata 5 stelle su 5

Had a problem with a voucher online

Had a problem with a voucher online . Phoned and spoke to laura . All sorted :) fantastic customer service thank you . Look forward to receiving my treats :)

3 giugno 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your feedback, we are happy to hear your issue was resolved. Hope you enjoy your treats!

Valutata 5 stelle su 5

best afternoon tea…ever

The food was lovely,best afternoon tea we have ever had ,it arrived at stated time so well and cleverly package ,we ate everything,drank the tea ,nothing wasted.well done everyone at piglet,s pantry👋

30 maggio 2025
Non scritta su invito
Logo di Piglet's Pantry

Risposta di Piglet's Pantry

Thank you for your review! We are thrilled to hear that the goods were enjoyed, we appreciate the support!

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più