I would rate ZERO stars if I could. 2 years after my audit they debited my account and didn't acknowledge my methods of contact until a month after my account was debited. Be aware - they keep your... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Terrible! We have several properties with policies. When we go to pay online, their system is so antiquated that it insists on only 1 account for email address, We are quickly changing to more user fr... Leggi di più
L'azienda ha risposto
This insurance company is a fraud. I don’t know how they still have a license. They took my deposit and didn’t issue a policy for 3 months. Required another deposit to issue a policy after my agent fi... Leggi di più
L'azienda ha risposto
We had a workers comp policy through Pie Insurance that we cancelled effective 7/1/2026. Our payments for the policy were automatically charged to a credit card. For 2 months, they have been continui... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Pie Insurance
Scritti dall'azienda
Pie Insurance provides workers’ compensation insurance directly to small businesses. Small business owners can now get a workers' comp quote in 3 minutes — which means getting coverage really is as easy as pie.
Informazioni di contatto
1,7
Pessimo
667 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 52% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kelly Rodriguez: great service
Kelly Rodriguez addressed the issue like lightning. Active listening, problem solving. Truly great service.
13 febbraio 2024
Non scritta su invito
Risposta di Pie Insurance
Hi Bill, we're happy to hear Kelly was able to get your issue resolved in such an attentive manner. Our goal is to ensure all of our customers have experiences like yours!
Cassie was outstanding
Cassie was outstanding. Pie's customer service never disappoints. They always get you what you need with a smile on their face.
8 febbraio 2024
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it is always a pleasure dealing with…
it is always a pleasure dealing with your company. Auriel was extremely helpful and a joy to deal with.
8 febbraio 2024
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The representative that I am working…
The representative that I am working with has been very helpful in helping set up my Worker' Compensation with Pie.
10 gennaio 2024
Non scritta su invito
Risposta di Pie Insurance
Hi Elizabeth, thank you very much for your review. We're happy to hear the representative you're working with has been very helpful in setting up your workers comp policy.
Cancelled my insurance after a year for…
Cancelled my insurance after a year for no reason at all. Paid on time and no claims. Not worth switching with these guys. Will stick with ADP. Cheaper and reliable.
1 febbraio 2024
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Risposta di Pie Insurance
Hello there! Thank you for taking time to leave your feedback. It's our goal to ensure our policy holders have a positive experience. Please feel free to contact us directly to discuss your specific case.
Exactly the help we needed -
We have been trying for a couple of days to sort out a particular problem with one of our mutual clients. Arielle, was patient and helpful as I explained our problem and she stayed with me until we got to a solution. Thank you so much!
25 gennaio 2024
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Risposta di Pie Insurance
Hi Laura! Thanks for your feedback. We're happy to hear Arielle was able to get the right solution to your problem.
Auriel Cooper was great!
Auriel Cooper was great!
She helped me immediately by filing the WC policy with the license board for out mutual client. I was able to call the insured and look like a total rockstar becasue of her help.
Thanks again!
23 gennaio 2024
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Risposta di Pie Insurance
Hi James! We're so happy to hear Auriel was so helpful with your WC policy. Thanks so much for taking time to leave your feedback.
5 star only for Steven Prichett 0 stars for billing and customer service
This 5 star review is only for the customer service I received from our auditor Steven Prichett. He was on top of it all. I have debit where my payments are debited from our business account every month. After many attempts speaking to billing and customer service telling them I had a dispute to not take $7066 out of my account, they did it anyway! Customer service team and billing needs to take a course from Steven. These are hard times for all and just a little bit of concern and empathy and even a call back from billing or customer service which didn’t take place! So this 5 star only goes to Steven Prichett. Change up your team in billing and customer service your going to lose clients if you don’t!
12 gennaio 2024
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Risposta di Pie Insurance
Hi Joseph,
Thanks so much for your review. We're happy to hear Steven exceeded your expectations and was such a great help!
Extraordinary help with providing a COI
When a certificate was requested by our Landlord, PIE"s representative was continually helpful as I tried to satisfy the Landlord's specific wording on the certificate. This involved multiple emails from me to PIE.
10 gennaio 2024
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Risposta di Pie Insurance
Hi George,
Thank you for your review. We're happy to hear you had a great experience and our representative was helpful in getting you what you needed.
Fabulous experience
Fabulous experience. We are very happy with the service
10 gennaio 2024
Non scritta su invito
Risposta di Pie Insurance
Thank so much for taking time to leave your feedback!
Auriel Cooper was extremely kind
Auriel Cooper was extremely kind, helpful, knowledgeable, and personable. She helped me get some time sensitive documents very quickly.
9 gennaio 2024
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Risposta di Pie Insurance
Hi Anthony! Thanks so much for taking time to leave your feedback. We're happy to hear you had a great experience.
The Friendliness and Respone Time
14 dicembre 2023
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Risposta di Pie Insurance
Hi Tom, Thanks for your feedback!
If i could give zero stars I would!
If i could give zero stars I would!! I have been trying to change or cancel my policy for over a week due to trying to make changes to my current policy THAT THEY HAVE IGNORED. I have emailed 5 times with no response, I have called their help line 15 times no one ever answers the phone they make you hold for 15 minutes and then send you to an answering machine to leave a message that they never return. THIS COMPANY SHOULD BE INVESTIGATED FOR FRAUD. DO NOT TRUST THIS COMPANY!!! they debited my account for over $1200 in one month. the down payment was supposed to be $300 instead they charged me $775 and then 2 weeks later charged my account $409 when my policy was only supposed to be $212 a month. If I do not get my policy changed and my money back for being over charged I will go the legal route!!
13 novembre 2023
Non scritta su invito
Risposta di Pie Insurance
Hi Ray,
We appreciate you sharing your feedback with us. At Pie, our aim is to ensure our customers receive the highest level of service, and we deeply regret that your recent experience fell short of your expectations.
After looking into your case it appears you were able to speak to our Customer Success team and this has been resolved to your satisfaction.
Your concerns are important to us, and we'd like to address any further issues or questions you may have. Please don't hesitate to reach out to us, and we'll make every effort to assist.
Emailing customer service lack. Needs to do better.
What made this experience great was the customer service specialist, Brielle Banks. I have been trying to get form C-105.2 since mid-September for an insurance renewal for our business. I have reached out several times, via email, to your customer service as well as to Carly Wooldridge. I have yet to hear back from anyone. With a deadline of 11/13th, I decided to call Carly's number and specialist Brielle Banks picked up. Not only did she assist me in helping find the form, she stayed on the line with me to make sure I didn't have any further questions. THAT'S CUSTOMER SERVICE! Thank you again, Ms. Banks. It was a 1-2-3 process and yet it took months of waiting. Appreciated Carly's patience, they should all be like this.
7 novembre 2023
Non scritta su invito
Risposta di Pie Insurance
Hello! Thanks so much for your feedback. We're happy to hear you had such a great experience!
This company should be investigated
This company should be investigated. They offer a low initial rate and then 'audit' your business with an unreasonable amount of requested data that has nothing to do with other insurance providers. Then, after their 'audit' they up your rate and debit your account without authorization. My account was recently cancelled due to 'risk profile'. My company's risk profile is above average with no claims. I am grateful for the cancelation as it resulted in me getting a better rate with a reliable insurer. And now they are sending me audit notices for years gone by. After canceling me they are trying to extract more money. This is a fraud!
5 novembre 2023
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Risposta di Pie Insurance
Hi Paula,
We appreciate you sharing your feedback with us. At Pie, our utmost aim is to ensure that our customers receive the highest level of service, and we deeply regret that your recent experience fell short of your expectations.
Upon careful examination of your case, it appears that we’ve previously extended an offer to place you on a payment plan. Unfortunately, we cannot change the DNR. We understand the importance of this issue, and we apologize for any inconvenience it may have caused.
Your concerns are important to us, and we would like to address any further issues or questions you may have. Please do not hesitate to reach out to us, and we will make every effort to assist you to the best of our ability.
Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.
A FANTASTIC EXPERIENCE, VERY FRIENDLY AND EFFICIENT SERVICE,
Excelent Service
2 novembre 2023
Non scritta su invito
Risposta di Pie Insurance
Thank you, Freddy! We appreciate the feedback.
Risposta di Pie Insurance
Thank you for leaving your feedback. We're happy to hear the experience was as easy as pie for Electrolite Wiring!
Extremely professional and answered my…
Extremely professional and answered my inquiry with perfection!!
27 ottobre 2023
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Risposta di Pie Insurance
Thank you for your positive feedback, Jeff!
Terrible practices
Terrible practices, cancel a policy many days in advance and it was charged in the same way. I demand my refund. Those are terrible work practices.
26 ottobre 2023
Non scritta su invito
Risposta di Pie Insurance
Hi Daniela,
We appreciate you sharing your feedback with us. We're truly sorry to hear about the issues you've been facing. Our goal is to provide top-notch service to all our policyholders.
After checking into this, it looks like your cancellation request was processed on 10/27, with an effective date of 10/23. We'll refund any premium taken after the effective date, and this was completed on 10/27. We hope this sheds some light on your situation.
If you have any further concerns or questions, please do not hesitate to get in touch with us. We're here to assist you.
Customer Service- Auriel
The customer service person was absolutely awesome. It was so refreshing speaking with someone who wanted to take their time and help you. They helped me every step through things and went above and beyond!!! They made my day
23 ottobre 2023
Non scritta su invito
Risposta di Pie Insurance
Hi, Lita! Thank you so much for leaving your feedback. We're happy to hear you had such a great experience!
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