Photo-Me UK Recensioni 

1004
TrustScore 1.5 su 5

1,3

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Valutata 1 stelle su 5

Absolute con! I needed a passport style digital photo to apply for a local government bus pass and you can't even download your own photo. The booth suggests that the passport photo can be used for... Leggi di più

Valutata 1 stelle su 5

I used a Photo-ME booth specifically to get a digital ID photo, but the entire system is an absolute joke. They give you a digital photo code, but ME Group doesn't actually provide a website whe... Leggi di più

Valutata 1 stelle su 5

-5. Tried 3 booths costing £30 and photos not accepted by passport office. Colour too white in WH Smith’s Orpington. Too orange in The Mall upper level Maidstone and Sainsbury’s at Locksbottom but non... Leggi di più

Valutata 1 stelle su 5

Went to the photo me booth on four different occasions for passport photo each set of photos rejected by passport office. Each set of photos was given the passport compliant by the photo me booth. Nev... Leggi di più

Dettagli dell'azienda

  1. Servizi per le aziende

Scritti dall'azienda

Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.


Informazioni di contatto

1,3

Pessimo

TrustScore 1.5 su 5

1K recensioni

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(1004)

43 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Booth at Sainsbury's in Bicester

I used booth at Sainsbury's Bicester. The machine is easy to use. I used the machine few times until I got the photo I liked. The problem occurred when photo got printed. My face in it looks like I got burnt in the sun, or rosacea. I have neither. Also, my hair looks red, but I dont have red hair either. Has anyone else experienced same issue?

27 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

There is no option to download my…

There is no option to download my digital photo. All applications are digital these days. I have no need for the print outs. It’s the digital copy I need. The code doesn’t even work for an oyster zip card application which is a form of ID. £10 and only able to use the code once for a passport photo is shockingly bad deal. And the photo gets deleted after 30 days so it really is a once use image. Throughly disappointed. Won’t use this booth again. In fact I will be emailing for a refund.

24 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

What a waste of time !!!!

What a waste of time !!!!
I wanted both printed and digital photos.
The website give absolutely no information on how I can download my digital copies. The best I could get online was to do it through a passport application. Unfortunately the code is not even recognised.
I would recommend going to a shop and not wasting your time with photo-me

18 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Irish Passport photo's do NOT work !

Irish Passport photo's do NOT work the code now works ok. however, the pictures that the machine produces are not acceptable on Irish online application.
These photo's are simple head shots the Irish Passport ofc require a head and shoulders slightly distanced shot.
You have to ensure that you choose the Irish not UK option for the code to work. Still pointless if photo's rejected.
Also no telephone number for Customer Service just email or chat.

14 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Complete rubbish and a waste of time

Complete rubbish and a waste of time. Could not get an ID photo no matter what I did. The machine is prejudiced against people like myself (at 4ft 8in vertically challenged) the seat would not rise high enough for me to get my face within the marker for the photo to be 'approved' as ID. I tried standing but with painful arthritis in my knees, was unable to stand in that position for the time the machine took to decide it might photo me. Absolute waste of time and space. What a pity that such 'services' are not available to all.

1 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Stupid service

Stupid service.
I just wasted £10 to get a photo for an Irish passport in the UK. The code does not work :(
So I thought I could download the picture with my code. Can't do that either. I have wasted £10 on the most useless service ever.
Also, I am 6ft 4in and the camera does not go high enough so I had to sit awkwardly to get a photo.

20 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

I agree with @Lisa Kendrick

I agree with @Lisa Kendrick. Why does Photo-Me not tell its customers at point of purchase that digital images cannot be downloaded quickly? And why does its website give no information about how to download? The whole process is obscure when, with little effort on the company's part, it could be clear. Inevitably, but no less objectionably for that, the customer inquiries email is staffed by bots that can't cope with human questions.

10 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

No link

No link, qr code or address on the photo to point you to where to dl your photo or as I want, the receipt, nothing on the website, why on earth have you made something easy so annoying.

Having read the number of fails since taking the pics I have no faith it's going to be acceptable for passport.

10 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Passport photos are NOT guaranteed

My son paid for his passport photo but it was rejected on the .gov application. He did not tell me initially due to my ill health. When I found him upset I asked what was wrong and he told me the photo was rejected. As we do not have spare money he is not able to get the photos done again and has therefore lost out on the plans he’s saved long and hard for. I contacted the company as when I looked it said the photos were guaranteed. Because they ran out the day before I contacted them they refused my son a refund. I have asked where it states in the terms of the guarantee that they need to be contacted within that time and they cannot answer but also will not refund.
I am reporting them as advised as they did not fulfill the guarantee. I will be advising everyone not to use them.

10 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Caveat Emptor!

Inability to download the photo is a massive fail on their behalf. I can't believe this. Only useful if you're applying for a British passport or want a printed copy.

7 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Just give me what I paid for

Same issue as another reviewer. I've taken a UK passport quality photo but I do not wish to apply for a passport at this time.

I just want to be able to download the photo I paid £10 for.

On the printouts, there is no download link except for the UK passport application one. There used to be one.

Thanks for making this so complicated!

7 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Guaranteed photos fail passport authority checks

Used a photo me booth to obtain a photo for a passport renewal. Passport Authority rejected the photo as it would not “crop”.

Don’t bother as you’ll pay good money for something that does not work.

25 giugno 2024
Non scritta su invito
Logo di Photo-Me UK

Risposta di Photo-Me UK

Hi Mike

Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.

All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

I can see you have spoken to our customer service team and a full refund has been offered.

Once again please accept our sincere apologies for any inconvenience this may have caused you.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Valutata 1 stelle su 5

Getting a digital copy is an absolute…

Getting a digital copy is an absolute nightmare. No direction on any of the seemingly hundreds of websites. Too expensive aswell

22 giugno 2024
Non scritta su invito
Logo di Photo-Me UK

Risposta di Photo-Me UK

Hi Dan

Thank you for your feedback.
The link to access your digital photo is printed on the bottom of your photos next to our contact information. Instruction on how to access the digital photo is provided on screen in the booth when the photo is taken. This information is also provided on the Gov.uk website when applying for a UK passport.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Valutata 1 stelle su 5

No link to download your photograph and…

No link to download your photograph and when you do eventually manage to find a random link it takes you to the irish portal.
Eventually figured out you have to go to gov.uk and APPLY for a passport and then only can you download the photograph.
Instructions are woeful!
An hour of my life wasted.

18 giugno 2024
Non scritta su invito
Logo di Photo-Me UK

Risposta di Photo-Me UK

Hi Miss B.

Thank you for taking the time to provide feedback.

The link to access your digital photo is printed on the bottom of your photos next to our contact information. Instruction on how to access the digital photo is provided on screen in the booth when the photo is taken. This information is also provided on the Gov.uk website when applying for a UK passport.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Valutata 1 stelle su 5

Took my money

Machine in Boots was happy to take my photo and my money - but then suddenly said it was unavailable and wouldn't print the photos. Machines are going to go down sometimes - but they should tell you straight away before taking your money.

And worse - call the number they offer to get a refund and it tells you to go to their appallingly-designed website where getting a refund is quite a stress. Starts to feel like they'd rather you just take the hit.

10 giugno 2024
Non scritta su invito
Logo di Photo-Me UK

Risposta di Photo-Me UK

Hi Henry

Thank you for your feedback, We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.

You can claim a refund directly from our website's automated refund form. Here is a link to our help page -https://help.megroup.uk/

Alternatively, you can email our customer service team at callcentre@me-group.com, or contact us through our live webchat service or WhatsApp and a member of our team will get back to you as soon as possible. We would really appreciate the chance to put this right.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

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