Phones4u Recensioni 

Wouldn't recommend phones 4 u in leicester city centre, extremely rude and unhelpful staff. Never received such disgusting attitude from a store before.

Mobile taken back to store as it wouldn't work (under 6 months old). Mobile was inspected by manager and his colleague, no signs of water damage, so it was sent off for repair, how strange phones 4u found liquid damage and now want approx £400 from me, even stranger is the fact they have been asked 3 times for photographic evidence of liquid damage, but they refuse to provide any!!!!!!! How very very odd!!!!!!!!!!!

I was really pleased with the service up to the point of sale! After I had agreed they took a long time and didn't inform me what was going on. They were forgetful and I've now had to call 4 times in one week to try and get my number switched over and cancel my old account because he said he would do it and clearly didn't! This is especially annoying as I said I will buy the phone on the condition I close my old contract first! I have now been billed twice and I am very upset and disappointed! If I could cancel I would

I was mis-sold an EE contract through Phones 4 U so believe both companies to be equally to blame, especially with the lack of help and support I received trying to rectify the situation.
It took so long for both companies to accept responsibility that I had no choice but to lose my old number and take a new contract out with a new number on 02 - the best network with consistently good customer service. Phones 4 U and EE are very quick to lure you into a sale but they sure as hell dont accept responsibility or give you any help when you have an issue.
Since April (now July) i have been forced to go between EE and Phones 4 U trying to resolve a problem that was THEIR FAULT IN THE FIRST PLACE!!! They told me I would receive great coverage on EE in my new house, but upon moving I received no service whatsoever. Since April both companies have constantly blamed each other and I have literally felt like a kid stuck in the middle of an adult argument, trying to resolve it on the phone/live chat/visiting stores. Both companies say 'its not their problem, its the other companies', but in reality it is MY problem as I have wasted an insane amount of time, effort and money trying to sort this.
As it stands now I am being told that my account is closed and it is all resolved. However, I have now started receiving letters claiming I owe EE money for an early termination of a contract and an unpaid bill?!?!?!? I only owned the contract for a DAY before I had to fight tooth and nail to get a return accepted (that part of the issue is too long to even bother going into).
So right this minute I am on hold for the fourth time today (currently 21 minutes worth of hold), having been put through to ORANGE (What?!?!? I rang EE!!!), hung up on, and been told that the account in question actually doesnt belong to me and is under another name - TRUST ME IT ISNT - I HAVE BEEN RINGING FOR TWO MONTHS REGARDING THIS ACCOUNT!!!! They actually told me I was lying!
Will this ever be resolved?! I dont know. These letters are now threatening Bayliff action at my address for this unpaid bill that I dont owe and never should have received in the first place. EE are saying Phones 4 U need to clear the account, and Phones 4 U are blaming EE. I feel so fed up and weighed down with this whole situation it have put me off EVER dealing with both companies again. Every single time I ring I am told different things by whoever answers the phone, and to even re-write this drama is boring me to tears. This was not my fault in the first place yet I am the one having to spend months sorting it out.
In short, NEVER USE PHONES 4 U OR EE.

Absolutely disgusted with Phones4U after using them for the first (and last) time.
Went in store at the weekend and took out a new contract, the very next day I see that they are doing the same phone and tariff for £10 A MONTH cheaper on their website. I rang to complain but apparently there is nothing they can do, they can't swap me on to the cheaper contract even though it's exactly the same and I've not even had the phone/contract for a week. Got stung with my husbands contract at the same time meaning between us it has cost us £360 more than it should have over the 24 months. Will never use this company again and have told everyone I know never to use them!! Complete waste of space.

I bought a Sony m2, it had problems, went back after 10 days, first they wouldn't admit that there was a problem with the phone, they started telling me, because of the advance technology the phone was too sensitive when you touch it, that was a total lie, I had to keep on insisting that there was a problem with it. Till they found that the screen cover was doing the problem. But to give me the talk about the phone being too sensitive was a total act of dishonesty. I went trough a lot with them. Now the phone doesn't flick any more. Bootle strand store. It was very upsetting to know that they were lieing, knowingly.. They put me through a lot, and didn't even get an apology. Never again.

First time using Phones4u and will be my last.

I was completely hustled by Phones4u. Took out a contract, was sold all the usual sales BS only to find in their 'thank you email' there was a link to for an offer on the same phone contract online at half the price - which would have saved me £240.

I ask why I was charged double what they are advertising this contract for elsewhere followed by making a civil complaint when they refused to honor this deal. I was then told that it was my fault that I did not shop around better.

A few quid cheaper elsewhere is fair enough but to find that they could have offered me the same deal for half the cost is just insulting. £240 is not an amount of money I have the privilege to simply ignore.

Went to phones 4 u for a sim only contract. Took a short time to get into the contract, but then hours to get out of and several trips back n forth to the shop. Was told that the contract would be £23 a month, but then turned out to be £35 per month. Sim only !! Ha get a new phone with that . Anyway it turned out that the shop manager had miss sold me a deal that had expired two days before. NEVER AGAIN . !!

So I sent my ohone in for repair on the 17th May 2014, today is the 6th June 2014 and I still yet to recieve my phone back. I had to go into two Phones4u stores and the people were not helpful at all, they didn't know what they were doing and ended up having to speak to people over the phone. They said it would take around 10 days to get my phone repaired and sent back to me..... The phone had a slight crack on the back so that had to be repaired before any warranty issues could be sorted out, they didn't email me saying that the back needed to be repaired I had to phone up chasing them. I once sent my old phone to HTC and they repaired it and sent it back to me within a week, this is appalling and they have no excuse for taking so long

Bunch of dodgy looking salesman wanted to sell me a lot of crap I did not wanted to buy and did it insistently. Although I asked for a VAT invoice beforehand, they told me okay and they told they cannot do invoice after the transaction. I had to quarrel with the manager and wait for half an hour to get a VAT invoice from another incompetent clerk! Can you believe that? And this all happened in Phones4U in Oxford Street. Looked like to me a gang has seized the shop!

Not enough space to say what went wrong , but now onto trading standards, and the telecommunication ombudsman !! I would not recommend these lot to my worst enemy if they were the last phone company in the world, i would rather go without a phone! Beyond shocking.

do not buy from them. repairs service is terrible.
they make up new policies as they go along.

I upgraded via Phones4U call centre and was offered a contract with ee. The bill's just come through from ee showing a higher price. Just as well I checked. The guy on the phone was vague and at one point said so you are signing up for ... to which I said No! I'm signing up to the lower priced contract which we have been discussing for the last 10 minutes. He said oh yes of course that's what I am signing you up for - no problem. I'm glad that they say they record all the calls!. Now I have to take the phone back and cancel and tell my son that Phones4U have messed up - never again! Now I have to start all over again.

I ordered my phone on the phone, I quite specifically asked the man to put damage cover on it, although when I actually damaged my phone, they said I didn't have damage cover and there wasn't anything they could do.

Sent my iphone off for repair via the phones 4 u repair centr, having had my phone 5 months it suddenly died and would not switch on. I took this into a phones 4 u store and the staff were extremely helpful and quickly determined that this would need to be sent for repair (as I expected. My phone, unfortunately, could not be fixed, but phones 4 u sent me a replacement with no argument and no fuss. The whole process took approximately 2 weeks (which included Easter bank holidays!). The only reason I have given 4 stars and not 5 is that I feel I could have been kept more updated about my phone's progress as I had to chase this a couple of times. Other than that, I am very impressed!! Thanks phones 4 u!

I went to the phones 4 u shop in Nottingham on Thursday and was pleasantly greeted by a member of staff straight away. I then explained that I was interested in buying a contract for an iphone 5c, this was when I was introduced to another member of staff called Nathan who was very nice. I could not fault him, he helped me get the best deal for what I wanted and I am very satisfied with the customer service that I experienced. He also helped me find a suitable case cover, free screen protector, in car charger and a plug for it. Couldn't thank him enough, he was great help and I felt very welcomed.

i paid 109 quid for a phone sony xperia e1 on the saturday went in today witch is wednesday to exchange it for new 1 coz would,nt work they looked at it and sead we cnt do nothing coz it water damaged it were first time owt the box and has not been anyway near water so borght it the damage must of been there whn i borght it so not happy it was borght at the workington branch from thomas corkill

Went into my local Phones 4u in Luton, not sure which phone I wanted, but the sales assistant was very helpful and demonstrated some phones for me. I decided to go with the Galaxy S5, new sealed box was brought out and opened in front of me, phone was checked and a quick demo was given before the phone was given to me to inspect. I have had the phone for two weeks now and I am very pleased with the purchase.

This is the third time I have used Phones 4u and each time I have found them to be very helpful and informative, can't fault their service at all. 100% keep up the good customer service! excellent .

Returned my Sony Xperia Z1 (in AS NEW CONDITION in original box and equipment) as it stopped charging from day to day. When asked when will I get my phone back I've been told the damage is below economical value as case is broken, missing some panel etc. DO NOT BUY PHONES in PHONES4U

Never go to phones 4 u, they will rip you off and pressure you into buying the bad phones they don't want!! Customer service is naff too and their returns policy is a legally grey area, whatever they think they can get away with they will do. Avoid like the plague!!