⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... Leggi di più
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Scopri cosa dicono le persone
Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!
Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Leggi di più
L'azienda ha risposto
I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service
Informazioni di contatto
4153, Brisbane, Australia
- 0482 090 481
- support@petcloud.com.au
- www.petcloud.com.au
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
PetCloud has been an amazing service
PetCloud has been an amazing service. I feel so comfortable leaving my cat with my pet sitter knowing that he is loved and well cared for.

Risposta di PetCloud
Customer service team at PerCloud are…Very professional people
Customer service team at PerCloud are very professional. Nothing is to hard for them. I recommend PerCloud

Risposta di PetCloud
I highly recommend Pet Cloud for peace of mind and excellent pet care.
Dianne or cat sitter is highly realiable and very caring towards our cat Benny. This has given us peace of mind and much reassurance when going away.

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Excellent service
The service was easy enough to use, I was able to request a few sitters before I found the awesome lady that watched my cat. Highly recommend using this service

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Take care of your pet easily
Easy to use, easy to organise and make payment

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Great experience for our pet!
Using Melanie from PetCloud as pet sitter to care for our beloved, but ageing Labrador (Rosie) at her own home during our 10-day holiday in Dec 2018 was one of our best decisions. Melanie really did look after Rosie as though she was her own dog and gave us e-mail updates every couple of days of how Rosie was doing. This gave us complete peace of mind to enjoy our holiday with no worries about Rosie. When we collected Rosie from Melanie after our holiday, Rosie almost did not want to leave, a testimony of what a happy time she had at Melanie! I can 100% reccommend using PetCloud to source a trustworthy and caring pet sitter for your special pet.

Risposta di PetCloud
Mostly I think PetCloud is great, just a couple of problems with payment.
Mostly I think PetCloud is great, but I have had a couple of problems with the payment system and dashboard. On one occasion I didn't have enough money on the supplied card to make the payment - I was unable to change payment methods as there was no option on the website dashboard, I couldn't contact PetCloud as it was out of hours and I was receiving 1 email per minute that the payment would not go through. I topped up the card and just had to wait out the 24 hours until the money was available, and just ignore the thousand or so emails that came through. Another time I had made the payment and all was confirmed on my end, but I started to receive messages from PetCloud admin requesting the payment. This was quickly resolved by contacting admin and forwarding them my bank statement and receipt.
Excellent and easy to use service
Excellent and easy to use service! Definitely would recommend

Risposta di PetCloud
Took the stress out
Booked a sitter for our cat that needed medicine to be administered. Quickly found someone with credentials who was great with the pet. Everything worked out swimmingly. Took the stress out of the pet care logistics of vacation planning.

Risposta di PetCloud
PetCloud gives you peace of mind!
PetCloud made leaving our 17 year old dog for a week very easy! The website is very easy to use, they have fantastic sitters and the payment process was seamless, with peace of mind having insurance. Sadly our girl has now gone to doggy heaven, but we had such comfort knowing that she was well looked after by a capable and friendly PetCloud sitter a month before her passing. If we ever get another dog, we will use PetCloud again without fail!
Prompt reply to request for a sitter
Prompt reply to request for a sitter. The care for my cat was perfect and he was very content when I returned home. I'm very
happy with PetCloud.

Risposta di PetCloud
Wonderful
Wonderful! We will use again. So easy and we felt so safe leaving our girls in Petcloud’s hands. Thank you

Risposta di PetCloud
Good platform but improvement needed
I found some good sitters through PetCloud but there has been an ongoing issue with booking and payment. My booking status keeps on showing as expired although the payment has been made. Consequently, the sitters did not receive the money within a reasonable time frame. This issue needs to be fixed ASAP.
Brilliant service, easy and convenient, safe and satisfactory
We found PetCloud and their partners very easy to work with, our cats needs were obviously uppermost in their minds, the website and registration was easy to go through as was the selection of a sitter, we had in-house care for our two cats so it was important to us that all the checks were done on any potential sitters, everything went very well, we chose a sitter who was not far from us and were rewarded with photos every day of our girls and a lovely, long blurb about what they were up to. We also used it for our daughter's dog at very short notice and found a brilliant sitter who could take him immediately.
Found the whole experience brilliant and have been recommending this service to heaps of other pet owners, so glad we found PetCloud.

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highly recommend tahnia to Everyone
Absolutely recommend the amazing Tahnia she’s such a sweet caring person who treats your let like they’re her own such a pleasure to deal with as well couldn’t recommend her highly enough and my max loves her so much too tahnia is now the only person I will trust with my max definitely recommend her to every one

Risposta di PetCloud
Great service, would definitely recommend!
I used PetCloud to find someone to look after our pet bunny over Christmas whilst we were away. We found the loveliest pet-sitter who came to our house each day to feed her. Our pet-sitter was super friendly and reliable and communication was great! The PetCloud platform was easy to use and when we had a change of dates and therefore pricing, PetCloud quickly refunded the excess money I had paid. I would highly recommend PetCloud and would definitely use again!

Risposta di PetCloud
PetCloud - excellent for caring for your pets.
PetCloud is an excellent organisation. I was able to go on holidays knowing my pet was well cared for in all circumstances in a home setting. What was special was being informed how my pet had settled in, and even receiving a photo of her. I would recommend PetCloud to all pet owners.

Risposta di PetCloud
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