PetCloud Recensioni 

163
•
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

⭐⭐⭐⭐⭐ Absolutely amazing service from Sasha today! She did a fantastic job grooming my Bonnie and made her look absolutely adorable in a gorgeous teddy bear style. 🐶🧸 You can really tell how mu... Leggi di più

Valutata 5 stelle su 5

Kristen was amazing with our puppy Winnie! She had genuine love and care for her, and followed all our instructions. We will definitely use her again in the future!

Valutata 2 stelle su 5

Not a great user experience. Its a great initiative, but the site needs lots of improvements. Its not intuitive and has lots of backend problems. Six months ago I used it for the first time and I e... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I jus wouldn’t bother, i had trouble with payments bookings and tried to get someone to respond was impossible so i gave up. I’m sure there are some good pet people on here but there are too many good... Leggi di più

Dettagli dell'azienda

  1. Azienda di software

Scritti dall'azienda

★PetCloud is a tech platform............................ ★Pet Care Providers on the PetCloud platform are independent contractors, not employees of the platform ........................................... ★PetCloud is not involved in the negotiations between members or for supervising the transactions that take place between members.................................... ★All Users Agreed and Acknowledged this in our Terms upon joining.................................................. ★We care deeply about both Pets and People and we are always trying to make a positive difference in this industry The Terms which all Users agree to upon signing up or signing in can be found here: https://www.petcloud.com.au/terms-of-service


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

163 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,1

Tutte le recensioni

(163)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

PetCloud has been an amazing service

PetCloud has been an amazing service. I feel so comfortable leaving my cat with my pet sitter knowing that he is loved and well cared for.

6 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you so much Rochelle. We really appreciate hearing your feedback! We will share with the team.

Valutata 5 stelle su 5

Excellent service

The service was easy enough to use, I was able to request a few sitters before I found the awesome lady that watched my cat. Highly recommend using this service

6 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Lauren.

Valutata 5 stelle su 5

Reliable

Reliable , organise , informative , trustworthy

6 marzo 2019
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Risposta di PetCloud

Thank you so much Mei!

Valutata 5 stelle su 5

Great experience for our pet!

Using Melanie from PetCloud as pet sitter to care for our beloved, but ageing Labrador (Rosie) at her own home during our 10-day holiday in Dec 2018 was one of our best decisions. Melanie really did look after Rosie as though she was her own dog and gave us e-mail updates every couple of days of how Rosie was doing. This gave us complete peace of mind to enjoy our holiday with no worries about Rosie. When we collected Rosie from Melanie after our holiday, Rosie almost did not want to leave, a testimony of what a happy time she had at Melanie! I can 100% reccommend using PetCloud to source a trustworthy and caring pet sitter for your special pet.

6 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Steve for taking the time to share your experience.

Valutata 4 stelle su 5

Mostly I think PetCloud is great, just a couple of problems with payment.

Mostly I think PetCloud is great, but I have had a couple of problems with the payment system and dashboard. On one occasion I didn't have enough money on the supplied card to make the payment - I was unable to change payment methods as there was no option on the website dashboard, I couldn't contact PetCloud as it was out of hours and I was receiving 1 email per minute that the payment would not go through. I topped up the card and just had to wait out the 24 hours until the money was available, and just ignore the thousand or so emails that came through. Another time I had made the payment and all was confirmed on my end, but I started to receive messages from PetCloud admin requesting the payment. This was quickly resolved by contacting admin and forwarding them my bank statement and receipt.

5 marzo 2019
Non scritta su invito
Valutata 5 stelle su 5

Excellent and easy to use service

Excellent and easy to use service! Definitely would recommend

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you so much for taking the time to share your experience Bec.

Valutata 5 stelle su 5

Took the stress out

Booked a sitter for our cat that needed medicine to be administered. Quickly found someone with credentials who was great with the pet. Everything worked out swimmingly. Took the stress out of the pet care logistics of vacation planning.

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you so much Lars for taking the time to share your review.

Valutata 5 stelle su 5

PetCloud gives you peace of mind!

PetCloud made leaving our 17 year old dog for a week very easy! The website is very easy to use, they have fantastic sitters and the payment process was seamless, with peace of mind having insurance. Sadly our girl has now gone to doggy heaven, but we had such comfort knowing that she was well looked after by a capable and friendly PetCloud sitter a month before her passing. If we ever get another dog, we will use PetCloud again without fail!

5 marzo 2019
Non scritta su invito
Valutata 5 stelle su 5

Prompt reply to request for a sitter

Prompt reply to request for a sitter. The care for my cat was perfect and he was very content when I returned home. I'm very
happy with PetCloud.

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Sara! Its so great to hear you are happy.

Valutata 5 stelle su 5

Wonderful

Wonderful! We will use again. So easy and we felt so safe leaving our girls in Petcloud’s hands. Thank you

5 marzo 2019
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Risposta di PetCloud

Thank you Jackie, we really appreciate you sharing your review.

Valutata 3 stelle su 5

Good platform but improvement needed

I found some good sitters through PetCloud but there has been an ongoing issue with booking and payment. My booking status keeps on showing as expired although the payment has been made. Consequently, the sitters did not receive the money within a reasonable time frame. This issue needs to be fixed ASAP.

5 marzo 2019
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service, easy and convenient, safe and satisfactory

We found PetCloud and their partners very easy to work with, our cats needs were obviously uppermost in their minds, the website and registration was easy to go through as was the selection of a sitter, we had in-house care for our two cats so it was important to us that all the checks were done on any potential sitters, everything went very well, we chose a sitter who was not far from us and were rewarded with photos every day of our girls and a lovely, long blurb about what they were up to. We also used it for our daughter's dog at very short notice and found a brilliant sitter who could take him immediately.
Found the whole experience brilliant and have been recommending this service to heaps of other pet owners, so glad we found PetCloud.

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Norma, we really appreciate you taking the time to share your review. Its so great to hear.

Valutata 5 stelle su 5

Easy to use website

Easy to use website

Good review system

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you for taking the time to share your review Peter.

Valutata 5 stelle su 5

highly recommend tahnia to Everyone

Absolutely recommend the amazing Tahnia she’s such a sweet caring person who treats your let like they’re her own such a pleasure to deal with as well couldn’t recommend her highly enough and my max loves her so much too tahnia is now the only person I will trust with my max definitely recommend her to every one

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Tammy, we really appreciate it.

Valutata 5 stelle su 5

Great service, would definitely recommend!

I used PetCloud to find someone to look after our pet bunny over Christmas whilst we were away. We found the loveliest pet-sitter who came to our house each day to feed her. Our pet-sitter was super friendly and reliable and communication was great! The PetCloud platform was easy to use and when we had a change of dates and therefore pricing, PetCloud quickly refunded the excess money I had paid. I would highly recommend PetCloud and would definitely use again!

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Kimberley! We really appreciate you sharing this.

Valutata 5 stelle su 5

PetCloud - excellent for caring for your pets.

PetCloud is an excellent organisation. I was able to go on holidays knowing my pet was well cared for in all circumstances in a home setting. What was special was being informed how my pet had settled in, and even receiving a photo of her. I would recommend PetCloud to all pet owners.

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

Thank you Sandra, this is so great to hear.

Valutata 5 stelle su 5

Excellent service

Excellent service, fair price

5 marzo 2019
Non scritta su invito
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Risposta di PetCloud

We offer services, no products, but thank you Patricia!

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