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Valutata 5 stelle su 5

Found Penny Freedom online and opened an account within minutes was in need of advancing invoices due to wages, in very short time my account manager Natalia went to every great lengths to achieve thi... Leggi di più

Valutata 5 stelle su 5

We needed some short term funding and Nick Godward at Penny sorted it all out very quickly and very efficiently. The process is all automated and easy to follow. If you need Single Invoice/Spot Financ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have used Penny for over 2 years and put through over 150 transactions with them. They simply do what they say and turn invoices into cash within 24 hours. Their team are incredibly helpful and loo... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

They say penny freedom, but is from £ 50 upwards, freedom! I did signed up with them, but once I tried to add cheques of £ 50 for example they sayd that they wont help because of small amount, regard... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizi finanziari alternativi

Scritti dall'azienda

Penny is a cash advance facility that allows businesses to exchange their invoices for instant funds.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

110 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(110)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Since the beginning I have had loads of…

Since the beginning I have had loads of amazing support even with customers being difficult at times nothing but professionalism from Lauren Pearce at Penny highly recommend

4 maggio 2023
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Valutata 5 stelle su 5

Can not thank penny and especially…

Can not thank penny and especially Hollie enough for the help with my invoice finance, great communication and assistance from the start.

Kind Regards Simon
Foreman Steel Services

12 maggio 2023
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Valutata 1 stelle su 5

Honestly

Honestly, pretty disappointed.

I had high hopes for Penny as they came as a recommendation. But is heavily let down by poor communication, a lack of transparency and an unclear process.
The experience I had with them would not have been a negative should they have just communicated properly with me and actually told me what was going on. Reckless customer service.

5 maggio 2023
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Risposta di Penny

We appreciate you taking time to review. We are aware during our relocation of offices that communication was not at our normal high standards and apologise for the experience you received at this time but we have also made adjustments and hires to ensure we are delivering at the levels we aim for in all circumstances moving forward

Valutata 5 stelle su 5

Penny has been very helpful to our…

Penny has been very helpful to our business (Sky High Staffing Limited) in paying our invoices on time. Penny is a game changer.

Lauren Pearce is our dedicated account manager and she is very professional and helpful. Thank you Lauren for the support.

Lauren Spring our Strategic Business Manager set the ball running when we first came into contact with her. She helps us with the account setting up and resolves any queries we have without delay.

THANK YOU PENNY

25 aprile 2023
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Valutata 5 stelle su 5

Amazing service

I was dubious about penny but absoutley 10/10 customer service from start to finish, We were let down by a client and raised an invoice with our other client at 11am and paid 3:30 into my bank the same day! Outstanding work from Mia, looking forward to the continued relationship.

21 aprile 2023
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Valutata 5 stelle su 5

Penny freedom are a great company to…

Penny freedom are a great company to use, we use them on a weekly basis and it helps us with cashflow, i would highly reccomend using penny to any small business, our account is looked after by Lauren and she is amazing, nothing is too much trouble and she is always available to answer any questions or help with any issues we have.

18 aprile 2023
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Valutata 5 stelle su 5

Fast service

Fast service, great company and so easy to Invoice, great friendly service from penny freedom. Great communication at all times especially from Lauren 😃

19 aprile 2023
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Valutata 5 stelle su 5

Working with Mia was a great experience…

Working with Mia was a great experience of Customer Service at it's best. Despite a difficult to contact client (because of holidays), Mia kept me upto date with the process. Will certainly use Penny again, if this is the standard of service I will receive each time.

14 aprile 2023
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Valutata 5 stelle su 5

I work with Lauren Pearce i must say…

I work with Lauren Pearce i must say service is fantastic. On days and weeks we have trouble with Payroll its takes less than 5 minutes for Lauren team to contact our clients and we get payment same day.
Thanks a lot Lauren for your .understanding goes a long way !
Lauren also good with chaser emails!

I must also say thank you to Kate Pierce over 2 years same great service !
God bless all

Thanks a lot

1 marzo 2023
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Valutata 5 stelle su 5

Effortless

We were relatively new to the process and how it worked but following sign up, Mia made our experience effortless and smooth. Her expertise and guidance were greatly appreciated and we'll be sure to continue using this service in future!

30 marzo 2023
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Valutata 5 stelle su 5

My experience with Hollie at penny…

My experience with Hollie at penny finance was incredible.
We are a small electrical company that’s moved from mainly domestic work to commercial.
The issue being domestic work pays instantly ware as commercial work can take upwards of 90 days. This severely inhibits our cash flow but with the help of Penny finance we have been able to move forward. Easy to set up and the fees are liveable with.
Again, Hollie thank you so much for holding our hands and making this possible for us.
Colin.

20 marzo 2023
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Valutata 1 stelle su 5

attempted to charge me 10% on the…

attempted to charge me 10% on the invoice as a fee, couldn't get there insurance to play ball so declined to offer service. When I called to ask how they come to the conclusion of why some are charged 3% and others 10% (inc vat) they couldn't answer. They're insured against every pay out which creates ethicise questions to why they don't have a set fee for all.

I can see on other pages they have a lot of good reviews from sites that can be manipulated most good reviews are ones from individuals on new accounts with 1 review so wouldn't believe a word.

go to a bank who will take slightly longer but at least you know they have the money and won't rip you off.

1 febbraio 2023
Non scritta su invito
Valutata 1 stelle su 5

Bad experience

Honestly, pretty disappointed.

I had high hopes for Penny as they came as a recommendation. Their service seems good, but is heavily let down by poor communication, a lack of transparency and an unclear process.

Ultimately, the experience I had with them would not have been a negative should they have just communicated properly with me and actually told me what was going on with my withdrawal request.

It's important to have good communication with a service used as a temporary cash flow strategy.

14 settembre 2022
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Valutata 1 stelle su 5

I will share my experience with this…

I will share my experience with this company which i can guarantee is legit and not fake. Firstly, the company does not have even a FAQ page explain what they are doing and how they can help you. You have to find out yourself during this experience you will face a customer support being rude to you like they do a favour to you while they get a fee for their service. As a web development company owner, i will suggest to this financial service to improve their website by adding information on what they offer, and how their system work and apart from that when someone is trying to adapt his business to reach more customers to your model, being rude and not helpful is not the solution. If you like bad customer support, chat with them...

16 settembre 2021
Non scritta su invito

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