Peninsula Hot Springs Recensioni 

On Wednesday 14th February 2024 somebody used my card fraudulently to purchased a $100 Gift Certificate so I called them on Friday 23rd February 2024 and I spoke to a manager to explain with had happened but he refused to help me and he was extremely rude and abusive to me so I would definitely avoid this place.

My partner and I had a booking for the “revitalise Bath House bathing” because we wanted to have access to the “Amphitheater” area to watch a live performance from the swimming pool.

When we got to the reception, they advised us that all the pools on that are would be available for us and given a map as expected.

We spent some time testing the different temperatures of the pools until we found the one we were ok with (some of them could feel a bit too hot) and that had a decent view of the stage.

After waiting for 1 hour at that pool for the performers to set up their gear on stage, when the show was about to start and the rest of the pools where packed with people, two members of the staff came to the pool and installed a sign that says that now the pool was closed because it was now only available from glampers and we were kicked out of the pool in front of other people which was absolutely embarrassing. I have never been treated like that in my whole life.

I replied we have been advised at the reception that pool would be available for us, and if they would have wanted us not to use it they should have put a sign at some point BEFORE we settled on the pool, and that we have been waiting for the show and reserving our spot in the only pool that we did not find too hot.

There was absolutely no sign or indication the pool would not be available before this person came. On the contrary, we were explicitly said we could use it at the reception.

I did mention all this to the staff and advised we would like to remain at that pool to see the live show (as promised). This person replied rudely “Well…it is on our website” which it is definitively not correct and contrary to what we were told at reception.

Imagine all this happening in front of other people…absolutely embarrassing for us that have done nothing wrong.

It gets worse....much worse....

Then a supervisor comes along to kick us out of the pools after we explained all this again and lie to us on our faces saying :“you could use any other pool to which we said it took us some time to find the right temperature pool”. She said the temperature is the same in all pools, taking us for stupids as if our bodies were not able to register different water temperatures. Not to mention the other pools were already packed and did not have the view of the stage ours had.

We decided to leave the pool and not argue with people that just don't listen any longer as they have already ruined our staying.

Basically, they lied to us about their services at reception, took our money (and it was not cheap!), did not respect their contract, and MADE US FEEL LIKE SECOND-CLASS CITIZENS in front of other people because of THEIR MISTAKE. Their staff does not listen and are unwilling/incapable of fixing their own lack of attention created. Terrible client service, lack of tact and empathy once they take your money.
(Booking number 3388449)