ParrotUncle Recensioni 76

Risposta di ParrotUncle

Pubblicata il 8 apr 2026

Dear Jamie,

Thank you for your review, and please accept our sincere apologies for the frustration and long wait. We completely understand why you would be close to canceling your order after three weeks.

Good news: We have checked your tracking information, and your remote has now been delivered. We are very sorry that our updates about the backorder caused you to believe it still hadn't shipped. We should have communicated the delivery confirmation more clearly.

What we will do for you:

Confirm delivery – Please check your mailbox or delivery area for the package. If you cannot find it, contact us immediately, and we will open an investigation with the carrier.

We are truly sorry this took so long, and we appreciate your patience.

Sincerely,
The Parrot Uncle Customer Service Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

2 apr 2026

Dear J. Wells,

Thank you for your honest feedback. We sincerely apologize for the frustrating experience with our AI assistant, the missed live support, and the confusion regarding your discount. You are absolutely right that time zone differences should not prevent timely support for a global e‑commerce company. We fell short, and we are sorry.

Clarifying the discount:
We understand you were hoping to use a 20% discount but ultimately placed your order with a 10% discount code after not receiving timely assistance. We recognize that this added to your frustration, and we want to make it right.

To make things right for you:
Since you already completed your purchase with the 10% discount, we would like to offer you the additional 10% refund to bring your total discount to the 20% you originally intended to use.

Please reply to this message or email Support@parrotuncle.com with your order number, and we will promptly process the extra 10% refund back to your original payment method. A real person will respond within 24 hours.

We have also fixed the handoff issue between our AI assistant and live agents to ensure this does not happen again. Your feedback is invaluable in helping us improve.

Thank you for going ahead with your purchase despite the poor support experience. That trust means a great deal to us, and we are committed to earning back your confidence.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Risposta di ParrotUncle

25 mar 2026

Dear Rick,

Thank you for sharing your experience and for your honest feedback. We sincerely apologize for the frustration and confusion you encountered when trying to find a 36″ downrod and wiring extension for your fan—especially when you were hoping to complete your beautiful new home.

The good news: We do offer the accessories you need! We want to make sure you have accurate information to get your fan installed without hassle.

36″ Downrod: We sell a compatible 36″ downrod specifically designed for our fans. It ensures proper fit and safe installation.

Wiring Extensions: Because our fans include remote control receivers that mount inside the canopy, we typically recommend using our extension wiring kit or consulting a licensed electrician to safely extend the wiring while maintaining proper function of the remote system.

We apologize that our chat support did not provide this information clearly. That was not the experience we want you to have, and we are reviewing our training to ensure customers get accurate, helpful answers the first time.

How we can help now:
Please contact our customer service manager directly at Support@parrotuncle.com or call 888-275-3352. Ask to speak with a manager regarding your 36″ downrod and wiring needs. We will personally assist you in selecting the correct parts and ensure your installation goes smoothly.

We appreciate your patience and your business. Please give us the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Risposta di ParrotUncle

25 mar 2026

Dear Alesha,

Thank you so much for taking the time to share this lovely 5-star review! We are absolutely thrilled to hear that your ceiling fan arrived quickly, looks great, and is exactly what you were searching for.

It's especially wonderful to know that you're enjoying the quiet performance and the polished nickel finish—those little details make all the difference in creating a space you truly love. We're so glad we could be part of that.

We truly appreciate you choosing Parrot Uncle and hope your fan brings you comfort and beauty for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

25 mar 2026

Dear John,

Thank you for bringing this to our attention, and we sincerely apologize that you did not receive the second package. We understand how frustrating this is, and we are committed to resolving it for you immediately.

We have already processed a replacement for the missing package. Your new order has been created, and tracking details will be sent to your email shortly.

If you have any questions or need further assistance, please don’t hesitate to contact us directly at Support@parrotuncle.com or call 888-275-3352. We’re here to help.

Thank you for your patience, and we appreciate the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Risposta di ParrotUncle

14 mar 2026

Dear Ray,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that you found the ordering process very easy and that your order arrived in such a short timeframe.

Providing a seamless and efficient experience from click to delivery is exactly what we strive for, and your feedback confirms we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

14 mar 2026

Dear Michael,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that your ordering and shipping experience went smoothly from start to finish.

Providing a seamless and hassle-free experience is exactly what we strive for, and your feedback confirms we're on the right track. We truly appreciate you choosing Parrot Uncle.

We hope you enjoy your purchase for years to come and look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

14 mar 2026

Dear Tim,

Thank you for sharing your experience, and please accept our sincerest apologies for the complete lack of response to your calls and messages. We completely understand your frustration—reaching out multiple times after realizing you wanted a different fan, only to hear nothing back, is not the experience any customer should have. Your concern about not being able to reach us if future issues arise is completely valid, and we are truly sorry we've given you that impression.

We want to make this right for you immediately:

Let's correct your order: Please reply to this message or contact us directly at Support@parrotuncle.com with your order number and the specific fan you would prefer instead. We will do everything we can to swap your order to the better option you found.

Direct access to a real person: We are escalating your case to our customer service management team. A dedicated representative will be available to assist you personally. You can also call 888-275-3352 and ask to speak with a supervisor—we will ensure your call is returned promptly.

Peace of mind for the future: Once your order is sorted, know that we are here for you. If any issues arise with your fan, you now have a direct line to our management team. We are committed to being responsive and reliable.

Regarding the communication breakdown:

We sincerely apologize for the unanswered calls and messages. We are experiencing higher than normal inquiry volume, but that is no excuse for leaving you without support. We are actively working to improve our response times and ensure every customer is heard.

Please reach out to us directly so we can get your order corrected and restore your confidence in Parrot Uncle. We value your business and want to earn back your trust.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Risposta di ParrotUncle

10 mar 2026

Dear Debbie,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that your ordering and delivery experience went smoothly with no issues.

Providing a seamless experience from purchase to delivery is exactly what we strive for, so your feedback means a lot to our team.

We truly appreciate you choosing Parrot Uncle and hope you enjoy your ceiling fan for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

10 mar 2026

Dear David,

Thank you so much for taking the time to share this excellent 5-star review! We're thrilled to hear that your shipping experience was on point with no delays, and that the fan arrived exactly as described.

It's especially rewarding to know that you found the instructions clear, assembly easy, and the airflow great. We design our products with the customer experience in mind, and your feedback confirms we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you continue to enjoy your fan for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

10 mar 2026

Dear S Burk,

Thank you so much for taking the time to share this fantastic 5-star review! We're thrilled to hear that your ordering experience was easy and that Mike provided such great service.

We'll be sure to pass along your kind words to Mike—he'll be delighted to know he made your experience so positive. Knowing that you're already planning to purchase more fixtures is the highest compliment we could receive!

We truly appreciate your trust in Parrot Uncle and look forward to serving you again soon!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

10 mar 2026

Dear Randy,

Thank you so much for taking the time to share your 5-star review! We're delighted to hear that the remote control replacement is working great for you.

Providing quality replacement parts that function perfectly is important to us, and we're glad we could help get your fan back in full working order.

We truly appreciate your business and hope you continue to enjoy your fan for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

10 mar 2026

Dear Kimberly,

Thank you so much for taking the time to share this absolutely wonderful 5-star review! We are thrilled to hear that you love your new ceiling fan and especially appreciate the most beautiful glass bulb—it's those details that make all the difference.

We're delighted that your experience was seamless from start to finish: simple purchasing, quick shipping, and easy installation. Knowing that the fan/light functions just as you hoped and that you had a great experience truly means the world to us.

Your description of finding "just what I was looking for" is the best compliment we could receive. Thank you for choosing Parrot Uncle to brighten your space!

Warmest regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

10 mar 2026

Dear Andy,

Thank you so much for taking the time to share your 5-star review! We're absolutely thrilled to hear that you're impressed with your fan and that it's moving plenty of air with no wobbles.

That smooth, wobble-free performance combined with powerful airflow is exactly what we design for, so knowing we hit the mark for you is incredibly rewarding. We truly appreciate you choosing Parrot Uncle.

We hope you continue to enjoy your fan for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

Pubblicata il 10 mar 2026

Dear Ernest,

Thank you so much for taking the time to share another 5-star review! We're absolutely thrilled to hear that this is your second time purchasing from us and that we've delivered a 10/10 experience—again.

Having repeat customers like you is the highest compliment we could ever receive. It tells us we're doing something right, and we're so grateful for your continued trust in Parrot Uncle.

We truly appreciate your support and look forward to serving you again for your next project!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

2 mar 2026

Dear Mimi,

Thank you so much for taking the time to share your review and for the 4-star rating! We're delighted to hear that you found our product cost-effective, beautiful, and that delivery was quick—that's exactly the experience we strive to provide.

We also sincerely appreciate your honest feedback regarding the chain length. We understand how frustrating it can be when a fixture doesn't hang exactly where you need it to, and we apologize for any inconvenience this has caused.

Good news: We do offer additional chain lengths as accessories! Please contact our customer service team directly at Support@parrotuncle.com or 888-275-3352, and they will be happy to help you find the right chain extension to lower your chandelier to the perfect height.

Your feedback is valuable in helping us improve, and we'll certainly take this into consideration for future product planning.

Thank you again for choosing Parrot Uncle. We hope you continue to enjoy your beautiful chandelier for years to come!

Warm regards,
The Parrot Uncle Team

Risposta di ParrotUncle

2 mar 2026

Dear Rita,

Thank you so much for taking the time to share such a lovely 5-star review! We are absolutely delighted to hear that you're enjoying the beautiful lighting, quality craftsmanship, and reasonable prices of your purchase.

It means the world to us that you've already shared our shop with friends—word-of-mouth recommendations from happy customers like you are the greatest compliment we could ever receive. We're also thrilled to know that you plan to be a repeat customer. We can't wait to serve you again!

Our team works hard to deliver products that brighten homes and bring joy, and your feedback tells us we're on the right track.

Thank you for choosing Parrot Uncle. We look forward to helping you find more beautiful pieces for your home in the future!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

2 mar 2026

Dear Michael,

Thank you so much for taking the time to share such a thorough and thoughtful 5-star review! We truly appreciate customers like you who provide such detailed feedback—it's incredibly helpful for us and for future shoppers.

We're thrilled to hear that your two 100" fans arrived quickly before Christmas and are now working flawlessly in your garage. Your description of the airflow as "more like a breeze" that keeps air circulating without blowing things around is exactly the kind of gentle yet effective performance we design for. It's especially wonderful to know they're already helping move heat off the ceiling down to the floor during these cooler months—and that you have a plan for reversing them when warmer weather arrives!

We're also delighted that you found:

Installation is straightforward with good hardware and instructions

Remote control working from a good distance

Flexibility to operate both fans together or independently

The fact that you've had them running 24/7 for weeks without issue speaks volumes about their reliability. We appreciate your honest note about longevity, and we're confident in our quality—but please know that if any issues ever arise, we're here for you.

Thank you for choosing Parrot Uncle for your garage. We hope these fans serve you well for many years to come, and we look forward to hearing from you again—hopefully just to share more good news!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

2 mar 2026

Dear Suzanne,

Thank you so much for your wonderfully enthusiastic 5-star review! We're absolutely delighted to hear that you are "Very Very Please!!" with your purchase.

Knowing that everything was exactly as described and that the product looks just as good as the ones they're modeled after is the highest compliment we could receive. Our team works hard to deliver quality and design that lives up to expectations, and your feedback tells us we're on the right track.

We truly appreciate you choosing Parrot Uncle and hope you continue to enjoy your beautiful new addition for years to come!

Warm regards,
The Parrot Uncle Team

P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Risposta di ParrotUncle

2 mar 2026

Dear Hailey,

Thank you for taking the time to share your experience, and please accept our sincerest apologies for the frustration and inconvenience this has caused. We completely understand your disappointment—receiving a fan without the downrod made it unusable, and then being unable to reach us only made matters worse. This is not the level of service we strive to provide, and we are truly sorry.

To explain what happened:

The downrod was not intentionally left out of your order—it was temporarily out of stock at the time your order was placed, which caused a separate shipping delay. We sincerely regret that we did not proactively communicate this to you. Your attempts to contact us also occurred during the Chinese New Year holiday, when our offices were closed. We began responding to all outstanding inquiries immediately upon our return, but we understand that the delay was unacceptable.

Here is what we have done to resolve your issue:

The downrod order has been canceled

A prepaid return label has been sent to your email. You can return the fan at no cost to you—simply package it up and drop it off at the carrier location

We are grateful that you persisted in reaching out, and we are truly sorry it took a credit card dispute to get our attention. That should never have happened.

If you have any trouble with the return label or need further assistance, please contact our customer service manager directly at Support@parrotuncle.com or call 888-275-3352.

We value your feedback and will use it to improve our communication and inventory processes so this does not happen to another customer. Thank you for giving us the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team