I really like using parcel pending! I live at Baker and Wallis apartments and I love having a locker that all my parcel can go into. I had an issue with billing and Tina was able to help me take care... Leggi di più
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I was able to locate my package which USPS had delivered to my apartment complex but never left the code for pickup. Ericka Ramirez Flores help me to recover the code quickly. Great service for keepi... Leggi di più
L'azienda ha risposto
I’ve been using Parcel Pending for the past three years, and I can honestly say it has made my life so much easier. The system is always reliable, secure, and incredibly convenient. I never have... Leggi di più
L'azienda ha risposto
I had a great experience with Erika Ramirez-Flores. She quickly helped me fix a login issue and made the whole process feel easy and stress-free. She was kind, efficient, and had everything resolved i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Parcel Pending by Quadient is the leading provider of smart locker solutions for residential, commercial, retail, and university properties. With nearly 4 million packages successfully delivered monthly, we offer a wide range of solutions that ensure the safe and secure delivery and retrieval of packages and online orders. For more information about Parcel Pending by Quadient, visit: parcelpending.com
Informazioni di contatto
475 Goddard #150, 92618, Irvine, Stati Uniti
- 8553164756
- www.parcelpending.com
4,7
Eccellente
1431 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Tina was very help and fast with…
Tina was very help and fast with service for my property Infinity On The Mark
17 aprile 2026
Non scritta su invito
I really like using parcel pending
I really like using parcel pending! I live at Baker and Wallis apartments and I love having a locker that all my parcel can go into. I had an issue with billing and Tina was able to help me take care of it. Thank you parcel pending for your wonderful customer service and customer support!
17 aprile 2026
Non scritta su invito
FAST ASSISTANCE
Tina who helps with Cortland Jubilee Park was very fast at providing me the help i need.
17 aprile 2026
Non scritta su invito
Had an issue with a package
Had an issue with a package, reached out through their txting service and was connected to Tina. She was extremely quick and responsive in helping me resolve my issue at the Wayfarer apartments and was very friendly.
17 aprile 2026
Non scritta su invito
Parcel pickup fixed
Impossible to get through to a representative on the phone. But contacted Tina over text and she was so great and helpful!! Glad she turned the experience around for me for my parcel at the Emerson at Forney!
17 aprile 2026
Non scritta su invito
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing. Thank you!!!
17 aprile 2026
Non scritta su invito
Tina + 1201 Park Apartments
Tina helped me so much get my PP plus account back working!
Tina + 1201 Park Apartments
17 aprile 2026
Non scritta su invito
Needed a package marked picked up and…
Needed a package marked picked up and Margot was very fast and helpful!
16 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Sarah, thank you for taking the time to share your feedback about the service Margot provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I had a wonderful experience talking…
I had a wonderful experience talking with Andrew V today. My issue with my parcel at Dobson 2222 was fixed quickly.
15 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Melissa, thank you so much for taking the time to share your feedback on the service Andrew provided. He is a seasoned representative who consistently prioritizes his customers. I’ll be sure to pass your kind words along to him. Thanks again! – Brad Bishop
Erika Ramirez-Flores was amazing
Erika Ramirez-Flores was amazing! I had a few problems I needed fixed immediately for a package and she was able to assist me. She was very thorough in her instructions which made it easy for me.
15 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Katie, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Sherri was super helpful!
15 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Alyssa, thank you for taking the time to share your feedback about the service Sherri provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
So helpful!
Tina helped me, quickly offered solutions and was efficient! Property (The Emerson @ Forney)
15 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Neza, thank you for taking the time to share your feedback about the service Tina provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
I’ve been helped by Erika…
I’ve been helped by Erika Ramirez-Flores, she was amazing and very helpful and kind, she resolved my issues very quick , had an excellent experience!!
15 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Dorin, thank you for taking the time to share your feedback about the service Erika provided. She is an outstanding representative who always prioritizes her customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Working with Elizabeth was easy and…
Working with Elizabeth was easy and efficient. Everything was done quickly and with great quality, without any unnecessary questions. Highly recommend!
8 dicembre 2025
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Ivan, thank you for taking the time to share your feedback about the service Elizabeth provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Prompt response
Prompt response. Detailed information provided to assist me in locating a missing package.
6 agosto 2025
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Christina, thank you for sharing your 5-star review! We’re always working hard to deliver the best package delivery experience possible. I’ll be sure to pass your feedback along to the SMS team. Wishing you a wonderful day! – Brad Bishop
Great Service
Tina did a fantastic job with solving my issue. Im glad it didn’t take days to solve my problem. Service was very helpful.
14 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Bee, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Margot was really helpful
Margot was really helpful , great customer service
14 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Yadira, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Berkshire apartments
Berkshire apartments, I was having so much trouble getting my account, but Tina helped out and solved it like it was a peace of cake , thank you for excellent customer service.
14 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Shabana, thank you for taking the time to share your feedback about the service Tina provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great Text Support with Live Agent
I had a similar experience to some of the reviews posted here: started getting charges from a building I no longer live at. I texted with customer support and Erika Ramirez-Flores was so helpful and quick to set things right. Appreciate the help and reassurance.
14 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Ben, thank you for taking the time to share your feedback about the service Erika provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
Great customer support
My ups driver didn’t scan my package before putting it into the locker. So I had to reach out and Margot was able to find out what locker my package was in and send a code for me to get into the locker and access my package. All within 30 minutes. Truly appreciated the help.
14 aprile 2026
Non scritta su invito
Risposta di Parcel Pending by Quadient
Hi Kashawna, thank you for taking the time to share your feedback about the service Margot provided. They are an outstanding representative who always prioritizes their customers. I will make sure to share your kind words with her. Thank you again! – Brad Bishop
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