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Scopri cosa dicono le persone

Valutata 5 stelle su 5

As a producer, Arcade by Output is a game-changer. The interface is clean, inspiring, and easy to navigate—even when you're deep in a creative zone. What really sets it apart is how versatile and musi... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

they keep billinng me even tho i don't have a subscription. when i look at my subscription there isn't one and when i tried to contact them the email doesn't work and when i went to their support to w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

a bit pricy for a student but 1: new samples are coming out, I feel like, weekly 2: dropping your own samples into arcade gives you a head start when you're tryna make ear candy or similar stuff... Leggi di più

Valutata 5 stelle su 5

Output is just an incredible plugin. Endless inspirations can be acquired by using it. My most favourite plugin. I wish I could buy it one time though because you might go months without using it but... Leggi di più

Dettagli dell'azienda

  1. Azienda di software

Informazioni su Output

Scritti dall'azienda

We are Output

Output develops innovative software for musicians, composers, producers and sound designers across all genres. Our focus is simple – groundbreaking concepts, new sounds, new sources of inspiration.

Founded by producer and composer Gregg Lehrman, Output is one of the only music companies built by musicians for musicians. Our mission is rooted in our DNA as music makers—to inspire creativity through cutting-edge technology.

Get Creating

Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

176 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Output is amazing.

Output creates amazing plugins, studio desk etc. and on top of it all they have great customer support. Definitely recommend output products.

17 novembre 2022
Non scritta su invito
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Risposta di Output

Thank you for the kind feedback! Happy holidays!

Valutata 1 stelle su 5

Charged me for a year after I cancelled…

Charged me for a year after I cancelled my subscription and would not issue refund.

12 ottobre 2022
Non scritta su invito
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Risposta di Output

Hello and thank you for your comment. Sounds like you already reached out to our Support team and if a refund was denied, it's most likely due to the subscription being way outside the 30 day return/refund window. Happy to offer you a credit going forward if you want. Please email us at support@output.com.

Valutata 5 stelle su 5

I use output software for my work

There is really nothing I can critisize. I love Arcade as well as the FX and instruments. I often share feedback with them and they were always super helpful!

9 novembre 2022
Non scritta su invito
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Risposta di Output

Thank you! Happy holidays!

Valutata 5 stelle su 5

This company has created useful tools…

This company has created useful tools that can assist Musicians/ Producers/ artists in such a phenomenal way!!! Customer service, at least my experience with them, was EXCELLENT!!! I would only suggest that there be more incentives in place for long time subscribers, such as a Loyalty Program that Acknowledges and Rewards multiple purchases and/or long time subscribers to the Arcade product!!!

5 novembre 2022
Non scritta su invito
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Risposta di Output

Thank you for your feedback and I will definitely take it to leadership. Happy Holidays!

Valutata 2 stelle su 5

Output.com

I haven't been able to review the product but am looking forward to the opportunity. My only complaint pertains to shipping considering their website says 6-8 weeks for production and delivery. I wasn't notified of any production delays until about the time or shortly after I was supposed to receive the product. This would have been nice to know prior to ordering, although I still would have purchased said item. It just seems a little deceitful considering I'm sure they knew of these issues prior to me ordering

29 settembre 2022
Non scritta su invito
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Risposta di Output

Hello Chris, We totally hear you and I can assure you this was not our intention. The supply chain issues around the wood that we use and the stain took us by surprise unfortunately which caused major delays for all our orders. Good news is that we are back in production and hope to have your desk shipped out to you in the coming weeks. Please feel free to reach out to support@output.com for a more accurate ETA.

Thanks!

Valutata 5 stelle su 5

This is what makes all the difference

I ordered a desk which due to force majeure (war in Ukraine) could not be delivered within anticipated timelines.

Output kept me updated of the issue, offered alternatives and even some free software to compensate for the delays, always in a very friendly, open and transparent manner.

Unfortunately I could not wait much longer as needed a desk to work. I explained this to Output and instead of over-promising on dates which they would not be able to deliver, they openly admitted that they could not commit to a date, offering a full refund if that was my preference.

The refund was received rapidly, in full and without any sort of issue.

To me, not having been able to get their product, this is the epitome of a best in class service that drives satisfaction and loyalty to a company which I will be certainly considering my first best in future occasions. I am convinced that this is a company that delivers on its promises and that is priceless.

Thank you Tim and Dijanne, with employees like you I am sure Output and Eusonic will do great.

1 ottobre 2022
Non scritta su invito
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Risposta di Output

Thank you!

Valutata 1 stelle su 5

I don't know who what or why I never…

I don't know who what or why I never subscribed to you guys and I got charged I would like to cancel but idk how I'm really mad cause now I'm negative in my account without knowing anything

15 ottobre 2022
Non scritta su invito
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Risposta di Output

Hello! We would be happy to find your account and refund your subscription charge for you. Please email us at support@output.com. Thank you!

Valutata 5 stelle su 5

Fantastic company

Fantastic company. When I had concerns about a couple different things they were so attentive and friendly. They actually seem to care about their customers. Pretty rare these days.

2 settembre 2022
Non scritta su invito
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Risposta di Output

Hello and thank you so much for the kind review. I will make sure to share it with the team. Have a great weekend!

Valutata 1 stelle su 5

Please someone should explain this ..

Please someone should explain this ..
I did a 1yr subscription on July 17,2022
And was told it ends at August 24, 2022

They deducted $90 From my account

What’s going on I don’t understand

6 settembre 2022
Non scritta su invito
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Risposta di Output

Hello Thomas. I'm sorry you are having a billing/subscription issue. We would be more than happy to help you if you can please send us an email at support@output.com someone will get right back to you. Hope to hear from you soon.

Valutata 1 stelle su 5

Rust

I ordered the stands through their eusonic distributor. The shafts and legs were all affected by rust. I contacted support and they replaced all the affected parts. The replacement parts came with rust affecting all of the legs. This isn’t acceptable when buying new highly priced products.

10 agosto 2022
Non scritta su invito
Logo di Output

Risposta di Output

Hello Stephen, We are terribly sorry and completely understand your frustration and I can assure you that we are looking into the matter. We have never had rust issues in the past so we are as shocked as you. Our Support team will work with you until we make it right.

Valutata 5 stelle su 5

I forgot to cancel.

I forgot to cancel my Arcade subscription and had lost my login details so I contacted Output. They sorted it out the very next day including a refund.
Truly excellent customer service.

25 luglio 2022
Non scritta su invito
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Risposta di Output

Thank you Terry. Have a great day!

Valutata 5 stelle su 5

I have had nothing but outstanding service

I have had nothing but outstanding customer service from William. Incredibly helpful and kind. Time and time again I have reached out and have received immediate 5/5 service. I'm a output fanboy for life now.

19 luglio 2022
Non scritta su invito
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Risposta di Output

Thank you so much for the kind words! Have a great day!

Valutata 1 stelle su 5

SCAM!

This company scammed a friend of mine for 130€..
there was a subscription for their "Output Arcade 2.0" they took 10€/month but he did NOT have access to the program at all.

3 luglio 2022
Non scritta su invito
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Risposta di Output

Hello Michael,

I'm sorry you had a bad experience with your Arcade subscription. Please send an email to support@output.com and we will be sure to help you out!

Valutata 5 stelle su 5

Good support great Plugins

Hi i made a mistake with my email so I stuffed up my order with in one day they had sorted me out, got the plugin working in my DAW Movement modulator awesome plugin if you cant get Creative with this one you are in the wrong game

12 maggio 2022
Non scritta su invito
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Risposta di Output

Glad you were able to get your issue resolved. Please let us know if you need anything else!

Valutata 5 stelle su 5

Big big vouch

Output have given consistent, thoroughly helpful and extremely generous customer service ever since using them. Shout out to William for killing it

4 maggio 2022
Non scritta su invito
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Risposta di Output

Thank you for the kind words!

Valutata 1 stelle su 5

Hilarious.

So this company that tried to scam money out of my partners account tried blaming her for free subscription even tho neither I or her have ever heard of them. Then have the nerve to to ask me to email the same email that sent the scam.
Bank was informed and has blocked this company plus British cybercrime team have been informed and welcomed information.

19 aprile 2022
Non scritta su invito
Logo di Output

Risposta di Output

Hello again! As I mentioned in your other review we would be happy to look up this transaction for you and get it refunded. Chances are, your partner signed up for a free trial that rolled into a paid subscription. Or your credit card was used by a friend, family member or possibly stolen. It's unfortunate but we see this happen often. Companies don't steal credit cards, thieves do.

Output.com is a music tech company based out of LA. We have 300k global users using our products and sample tool Arcade. Send an email to support@output.com and we would happy to help. Cheers!

Valutata 5 stelle su 5

William of Output provoked me to solve the problem myself!

William of Output is like William the Conquerer. He responded quickly and walked me through a problem which I solved by myself. I have been a university professor. That is the best kind of teacher. Let the student solve the problem by themself. Then they NEVER forget how they did something. Great software too!

1 aprile 2022
Non scritta su invito
Logo di Output

Risposta di Output

Thank you! We appreciate the kind words and happy to help.

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