OSIM Australia Recensioni 51

I purchased the Ucozy back massage device back in December last year, after being impressed by a demonstration at one of their conventions in Sydney. The initial product I bought seemed promising, so much so that I ended up buying another one just six months later. Little did I know that this would be the beginning of a nightmarish ordeal.

The second Ucozy product I purchased turned out to be a dud right out of the box. The heat feature malfunctioned, and the device inexplicably shut off after a mere five minutes of use. Initially, I thought it might be due to the power supply in our old house, so I brushed it off and refrained from pursuing warranty repairs.

As time passed, my frustration grew, especially when the malfunction persisted despite my attempts to use the device both at home and in my car. Finally, I gave in and contacted OSIM's customer service. Their solution was for me to send the defective product in for repairs. After the hassle of driving to the Burwood store and back, I received the device, only to find that the issues remained unchanged.

The frustrating process repeated itself when the first product I bought in December started falling apart too. One of the massage components came loose from its socket, highlighting the abysmal quality of these products. My attempt to resolve the situation by reaching out to OSIM's customer service was met with the same lackluster response. I was instructed to visit their store in Chatswood – a 1 hour and 15 minutes drive from my location – since the Burwood branch had conveniently closed down.

Expecting a replacement for the second device, given the repeated repairs, I was instead told they had simply fixed it. Another two weeks of waiting, and I was informed that both devices were ready for pickup. There was no mention of a refund or replacement, leaving me with the unsatisfactory option of collecting the repaired products.

I am penning this review out of sheer frustration with OSIM's terrible customer service and their subpar product quality. It's bewildering how they managed to mishandle every step of my experience – from the faulty devices to the ineffective repairs and complete disregard for customer satisfaction. As much as I believe I am owed a refund or replacement, the idea of engaging in further arguments with them is exhausting. I'm resigned to my losses, but I implore anyone reading this to think twice before considering an OSIM purchase. Save yourself the headache and choose a more reliable option.

Attached to this review are the emails and photos documenting my woeful journey with OSIM's products and services.

I did have serviceability problems with the chair, but OSIM came to the party and did a top repair job at a very reasonable price. Thank you OSIM!

I have an OSIM Umagic. When it was 2 weeks old, the massage mechanism started to squeak. OSIM sent two technicians and all they did was spray WD-40. 2 weeks later, the squeak came back. This time, I used proper gear lubrication and it solve the problem ever since.

Recently, the massage mechanism gave way although the chair was hardly used in the 6 years. Clearly out of warranty, I just wanted OSIM to quote me the replacement part as I know how to fix it myself (I am an engineer). They insisted they send a paid technician visit to inspect the product ($165) and claimed the chair model no and spare part number were incorrect. I showed them photos of the part number but they still didn’t budge.

How their business model works is simple:
1. They pay a lot for marketing and getting celebrities to endorse their massage chairs. Hence, they charge so much for their chairs as it is marketed as a premium brand.
2. The chairs are packaged with nicer synthetic leather and design compared to other massage chairs.
3. The internal components however, consist of cheap plastic parts and motors.
4. Their products don’t last long. Many people had issues with their chairs during and after warranty.
5. After warranty, they generally do not keep spare parts anymore as a new model will come out. In a way, it is a good excuse for OSIM not to repair your existing chair (as they no longer have spare parts).
6. They will get you to pay for a technician to inspect your chair only to tell you they don’t have the spare part anymore or that the replacement part will cost you like $2K.
7. You get stuck in a tough situation )where you have paid so much for the chair, and it cost thousands more to fix it after short ownership). They will then encourage you to trade-in your old chair for little $$$ and get you to pay the difference for a new chair (which will cost you thousands more). For example, the technicians who came to WD-40 my chair when it was 2 weeks old said I could trade in my $7.5K new chair for the newer model by topping up $5K.
8. With the trade-in chair, they salvage the used parts and refurbish them, so that they could sell it to the next customer who needs the parts.

Bottom line, you spend a fortune on the massage chair thinking it will last at least 10 years when in reality, they break down in 3 years. Spare parts may not be available or it would cost thousands to fix. You are stuck (you paid a lot for the chair, you pay a lot more to fix it or upgrade it to the new model).

Best is to buy a different brand that keeps spare parts with great customer service, reliable massage chair or buy a cheap massage chair (and not worry about fixing it when damaged).

If you still want OSIM, negotiate to $3K for the chair. They won’t sell it to you at that price but that’s okay, just say you read this review.

This company is awful. I bought an office/massage chair for close to $1000. The chair in the showroom was surprisingly nice and comfortable. Then I get mine home. The massage function was horrendous. To the point where I could only sit with the rollers just touching my back. Ok, massage function was a fail. It is actually a comfortable chair so I used it simply as an office chair. Within 4 months the chair has no air-lift left meaning my knees are around my neck. And no, I’m not a large nor heavy person… I’m just angry I didn’t read more reviews on OSIM, they are a terrible company - not even sure where their HQ is (China, Singapore?) they don’t reply to emails, and the worst is I have a 2 year warranty - they will most likely reply once I’m no longer in warranty! Please do yourself a favor, do not purchase anything from this company, complete rip off!

Terrible after-sales service... I reported I received a defective OSIM uDream massage chair (over $12k AUD), sent them pictures and videos of evidence asking to return for refund. They just sent a technician to "diagnose" the chair, the technician (who was 1.5 hours late and only showed up after I contacted OSIM) told me on the spot that he could only replace the damaged outter shell but not the other issues that caused the chair not working, he said these issues need to be dealt by Customer Service. I told him, I already told Customer Service, and I also requested for a refund not repair or replacement...then they just randomly ordered some parts trying to force partial-repair it. I honestly don't wanna keep this inferior product and just want my money back....when I called to followed up after weeks of waiting, their customer service even said I never said anything during those time (well, the last email communication we had was you were going to give me updates once you heard back from your ”management team”, so I was obviously waiting for your ”updates" if you have even raised it to this "management team")....one of my biggest regret in life is to ever got involved with OSIM, it has caused me so much stress dealing with their terrible customer service (they just asks you to provide gazillion evidences and keep you going no where but trying to force you to keep the product). I just don't understand how they call themselves "the #1 trusted brand" (printed on their product invoice)...so I still got their brand-new, over $12k AUD, defective, unwanted, massage chair sitting in my home collecting dust....what a joke. Don't say you already contacted me, you just send spam messages trying to force me to keep your inferior product.

Tried once to discuss products with customer service in Australia. Appalling service. I wonder if the head I office knows how they treat customers enquiries. At least there are other firms to deal with. Its a pity as I like the products
..oh well...its their loss!!!!!!!

We bought a foot massager at Aberdeen centre, nice service. The machine is very handy and pressure is good!

Walt Disney creates magical memories, Apple provides amazing entertainment products, Dyson gives us ease when cleaning... OSIM provides us with the ultimatum in relaxation and massage stress relief. As soon as I stepped into OSIM aus outlet I was greeted by a friendly smile, a hot tea and a caring concern of where my sore spots were. After that, they uDivine V did all the talking, and all I can say is, it was a conversation from HEAVEN. I felt light as a feather afterwards and was basically floating through the lovely VIP room. Thank you OSIM AUS team, you really set a new standard for the retail customer experience!!

Got amazing "customer service" Chris Chen. Helped Me alot with your massage chair repairment and was very satisfied of his performance.

The osim uLove massage chair is fantastic. It gives a perfect head to toe massage for my body. Helps me sleep better at night and has relieved stress. It is more than just a massage chair, and has literally pampered me and lifts my mood whenever I use it.

We have brought Several Osim Products, 1 is Ucosy n the Covering at certain places is wearing out so we asked how do we get another Cover 4 it?
No One seems 2 knw, especially the Lady Mg doesn't want 2 knw us as we r not in Designers Gear nor Young n Hip like Gen X,Y n Z.
We like the Osim Products but we r Very Disappointed with our local Suburb Osim STAFF.