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Valutata 2 stelle su 5

Do not purchase on this site if you'd like to receive poor customer service and an incomplete product. Customer service is evidently nonexistent as they took an eternity to reply to my emails and as w... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

Love the stuff on Opumo but found the website really clunky. Living in Singapore, I kept getting logged out and redirect constantly. Just tried to visit the site after a month or so only to be dire... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

So I posted here earlier this week about the late arrival of my husband’s birthday present and Opumo very quickly responded to say they’d look in to it, be in touch etc. At that point the delivery tr... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I ordered a clock 9 months ago which I still have not received. Every time I question the customer service team I get a generic response and promised it will arrive within another time frame. Un... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di abbigliamento uomo
  2. anche in
  3. Negozio di abbigliamento streetwear
  4. Negozio di accessori di moda
  5. Negozio di occhiali da sole
  6. Negozio di orologi
  7. Negozio di scarpe

Scritti dall'azienda

Discover a curated selection of men's clothing, footwear and lifestyle items. Connect with brands in a content-rich shopping environment.


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(1682)

1 recensione negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Efficiency Liamw

Hi Liam,thank you very much for your response and your efficiency, see you soon on your site,and thanks again to Liam for his efficiency

11 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Brilliant products and brilliant…

Brilliant products and brilliant service,particularly after the sale when I had to return one of the items. They couldn’t have been more helpful.
Trust me , look at their website , they have coolest and well researched products from clothing to lighting to motorcycles.

3 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Outstanding customer service

Customer service was amazing, very quick and friendly replies from Victor. The shoes were meant to take 2-3 weeks to ship and so I emailed to ask if they had them in stock which luckily they did! They were then shipped with next day delivery at no extra cost. Combining this with the fact they had the cheapest price I could find, buying with opumo really was a great experience.

2 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Best Customer Service

Maybe the best customer service I've had from an online store. Liam (Who seems like a bit of a god from these reviews) sorted out my issue in a snap. Can't argue with that really!

1 ottobre 2018
Non scritta su invito
Valutata 5 stelle su 5

Great service

I had placed an order and hadn't received any information on delivery. Liam picked up my email and came back to me very promptly - great guy! Beers for Liam!

24 settembre 2018
Non scritta su invito
Valutata 1 stelle su 5

TERRIBLE SERVICE. AVOID AT ALL COSTS!!!

Ordered an iPhone Sleeve. Opumo stated that the delivery would occur between 1-3 days then changed that to 2-4. After I wrote them to make sure that the delivery could make it on time they decided to cancel my order making up some ridiculous excuses. I immediately checked their website and it showed the product as OUT OF STOCK. This made me realise that it is extremely likely that they never had the item in the first place. This has been proved by their customer support who confirmed that they will send the order to the brand and that they are not handling the order directly (how can they then guarantee a delivery date?). I suggest that you buy directly from the brands. They are a unreliable third party intermediary. Please be also aware that the shipping times they display are not reliable.

UPDATE:

Opumo tried to get my review removed from Trustpilot, but since this is a serious review site they failed.

There answer is absolutely not true. I don't want to lose more time on this but I hope that some potential customers read this and won't shop from them.

Just remember that the are only and intermediary sending your order to the original brand therefore it will be much quicker to buy from the original brand!

19 settembre 2018
Non scritta su invito
Logo di OPUMO

Risposta di OPUMO

Hi J,

I am sorry to hear that you didn't have a good experience shopping with us.

The delivery timings for the item you ordered were clearly marked as 2-4 days in the checkout process. From the transcripts of your conversation I can see that you were very firm in requesting a 'guarantee' that the item arrived before the weekend but were informed that day 4 would have been a Saturday. Due to the fact we couldn't guarantee delivery on day 3 of the 2-4 day window and the threatening and abusive nature of the conversation we decided to refund your order and close your account.

Best regards,

- OPUMO

Valutata 5 stelle su 5

Great service.

Had a problem with a pair of shoes I’d bought on Opumo. Was expecting to be dismissed as had them for a few months even though I hadn’t worn them much. Liam at Opumo picked up the issue immediately, contacted the supplier and organised a replacement pair with a minimum of fuss, keeping me informed throughout. Excellent service.

16 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Absolutely fantastic company

Absolutely fantastic company. A really cool site with uber cool products. I have bought a number of items from here and always been happy with the super simple buying process and the absolute quality of goods . The couple of times I have required help their customer services have been incredibly helpful. Long Live Opumo.

14 settembre 2018
Non scritta su invito
Valutata 5 stelle su 5

Outstanding! Such a cool company!

Outstanding customer service and very pleased the Common Project shoes! High quality and look awesome with any outfit! Dealt with Laura on the phone who offered great advice and made it as easy as purchase can get! Can’t recommend these guys enough!

13 settembre 2018
Non scritta su invito

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