Do not purchase on this site if you'd like to receive poor customer service and an incomplete product. Customer service is evidently nonexistent as they took an eternity to reply to my emails and as w... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Love the stuff on Opumo but found the website really clunky. Living in Singapore, I kept getting logged out and redirect constantly. Just tried to visit the site after a month or so only to be dire... Leggi di più
L'azienda ha risposto
So I posted here earlier this week about the late arrival of my husband’s birthday present and Opumo very quickly responded to say they’d look in to it, be in touch etc. At that point the delivery tr... Leggi di più
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I ordered a clock 9 months ago which I still have not received. Every time I question the customer service team I get a generic response and promised it will arrive within another time frame. Un... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento uomo
- anche in
- Negozio di abbigliamento streetwear
- Negozio di accessori di moda
- Negozio di occhiali da sole
- Negozio di orologi
- Negozio di scarpe
Scritti dall'azienda
Discover a curated selection of men's clothing, footwear and lifestyle items. Connect with brands in a content-rich shopping environment.
Informazioni di contatto
Studio 203, W2 5EU, London, Regno Unito
- support@opumo.com
- www.opumo.com
3,1
Nella media
2K recensioni
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Le persone hanno visualizzato anche
Very Happy :)
Best customer service ever! Easy to deal with and brilliant products. Very happy :)
20 settembre 2019
Non scritta su invito
Risposta di OPUMO
Hi Abz,
Thank you so much for sharing your brilliant words with us. Really appreciate your feedback! We are always happy to help :-)
Take care,
Esther
Experience Advisor OPUMO
Ahmed to the rescue
Just a quick note to commend an employee I had the pleasure of speaking with quite recently. With a number of weddings coming up next year I've been desperately looking for a nice outfit as there will be many people attending whom I havn't seen in some time and am keen to impress! Not only did Ahmed assist me; he inquired as to where the weddings would be (one is in Spain) , what date they were to ensure the outfit was seasonal and even gave multiple options and styles. I originally intended for the one suit for all but have been so spoilt for choice have decided to branch out of my comfort zone and opt for a few trendier numbers! He was kind and professional and I really felt he went above and beyond the call of duty. Now if he could only help me in finding a date! But I think even Ahmed might struggle with that one...
13 settembre 2019
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Risposta di OPUMO
Hi Paul,
No way - that is incredible to hear! I hope you had a great wedding and of course, can totally assume the amount of compliments you got would totally smash the night. We firmly believe that magic happens outside the comfort zone - here you go!
Also, to take ownership of some great pieces in your wardrobe, increases the chance for a great date. If you would like to have any tips on that, just let us know. If you need a great date outfit, we got you covered. If you need to find great lighting to set the mood - we got you covered too.
Currently, Ahmed is blushing over your review. Take that! (He is up for helping you with the date too)
Take care,
Esther
Experience Advisor OPUMO
Excellent Customer service
Excellent Customer service, great products. Couldn't be happier. Specifically dealt with by Pauline.
12 settembre 2019
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Risposta di OPUMO
Hi Thomas,
As we always strive to improve your OPUMO experience, your feedback means a lot to us. Thank you!
Take care,
Esther
Experience Advisor OPUMO
Great Customer Service Team
There're some problems when becoming a OPUMO member when selecting the wrong region. However, the OPUMO customer service team responded promptly and resolved my problems very soon. This made OPUMO deserved the 5 stars rating!
Especially thanks for the help from Ahmed and Laura.
11 settembre 2019
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Risposta di OPUMO
Hi Ya-Chin,
I'm happy to hear that our team could make it work for you. Great to see that you are part of the big OPUMO family too!
Much appreciation back from Ahmed and Laura as they are very happy to read your experience.
Take care,
Esther
Experience Advisor OPUMO
Great site
Great site, good products and very helpful customer service, they usually reply within an hour..
10 settembre 2019
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Risposta di OPUMO
Hi Ben,
Thank you for your great feedback! We are doing our very best to help you as fast as we can. Glad you like our site and products too.
Take care,
Esther
Experience Advisor OPUMO
Great customer service
Great customer service, especially willingness to resolve issues. Definitely recommend Opumo for a great online shopping experience.
10 settembre 2019
Non scritta su invito
Risposta di OPUMO
Hi Ray,
Thank you for taking the time to share your experience with us. Much appreciation and hope to see you soon again shopping with us!
Take care,
Esther
Experience Advisor OPUMO
Excellent customer service!
I recently placed an order with Opumo and was waiting on a couple of items to arrive. After contacting the support team, I found out that these two items were in fact out of stock and a member of the Opumo team had e-mailed to make me aware and offer an alternative. Due to the inconvenience, Ahmed very kindly added some store credit to my account. When it came to returning my unwanted items, I realised that the nearest FedEx dropoff point was nearly 100km away. Because of this, Ahmed arranged for a FedEx driver to collect the parcel from my home address. Massive thanks to Ahmed for his fantastic customer service!
28 agosto 2019
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Risposta di OPUMO
Hi Tom,
Thank you for your great feedback and the time to share your experience with us. We really appreciate your understanding and patience you had with your order. Great to hear that everything was solved in a good manner too.
As we are very keen on improving your OPUMO experiences, feedback like these are very valuable for us. Hope you stay with us, forever!
Take care,
Esther
Experience Advisor OPUMO
Great Customer Service!
Sadly, the item I wanted wasn't accurately listed on the website and not available for purchase even though the transaction went through, however, when I inquired about my order, Pauline stepped in and helped answer my questions and initiated my refund swiftly! The five star rating is due to the fact that Pauline helped me out promptly and to my great satisfaction! Thank you!
23 agosto 2019
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Risposta di OPUMO
Hi Cheryl,
I am sure you made her day when sharing your experience with us. We are always here to help. See you soon again!
Take care,
Esther
Experience Advisor OPUMO
Second time shopping from Opumo
Second time shopping from Opumo. But first time having to return items as it didn't suit me. My email request for instructions for return was quickly dealt with by Pauline, it was followed up by Olya. I'm giving the 5 stars base on my experience with the customer service, which was quick and fuss-free.
22 agosto 2019
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Risposta di OPUMO
Hi Good Son,
Fuss-free service, that's what we love too. Thank you for sharing your great experience with us. Hope to see you soon back with us for your third time!
Take care,
Esther
Experience Advisor OPUMO
5 Star experience
5 Star experience - Ahmed and Olya from customer support couldn't be more helpful... Would recommend this website to anyone!!! :o)
21 agosto 2019
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Risposta di OPUMO
Hi Alan,
Great to hear! Thank you for sharing your experience with us.
Take care,
Esther
Experience Advisor OPUMO
Ordered wrong colour
Ordered wrong colour , very efficiently dealt with by Sarah and Pauline . Looking forward to receiving my exchange .
21 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Charlotte,
Great to hear that everything went well. Thank you for sharing your experience with us!
Take care,
Esther
Experience Advisor OPUMO
Check the site, but buy directly from the producer instead!
This site only works if you don't have to do a return. If you do, be ready for the most laborious, painful and slow process to get your money back. Opumo forces you to return the products directly to the producers, making your responsibility to check that the products arrived in each place correctly before processing any refunds. In my case, I bought 6 different products from different producers and returned 5. So I had to monitor the delivery for each one of them, in multiple parts of the globe. Very nice site, horrible service.
18 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Rodrigo,
Thanks for your feedback
As a platform connecting hundreds of design brands with customers we make no secret that when you buy from us you're buying directly from the producers. In fact, being able to support emerging brands in this way is something we celebrate!
The reason why customers shop at OPUMO and return time and time again is that we've built up a reputation of cutting through the noise of online shopping- finding amazing brands and carefully curating selections of the very best products from each brand on one checkout easy to use checkout.
However, we're sorry to say that in this instance it looks like our service let you down. I understand that you had a conversation with one of our founders where your input was invaluable and we have since altered our returns policy and now only send out one label per order so that all items can be retuned to the same address- for free!
Thanks again for your feedback, we’re constantly striving to improve our service and hopefully we’ll see you shopping with us again in the future.
Best regards,
- OPUMO
All was well in the end!
I wanted an Aarke Carbonator and Opumo were the only company I could find that would deliver to Jersey so I was delighted to place an order. Unfortunately their swedish suppliers messed up the delivery address and it was sent to France. However, Opumo tracked it down and arranged for another delivery, plus bottles to match (as these also went astray!), and they all eventually turned up a month or so from my placing the original order. It was very disappointing that this happened ( and not Opumo's fault, although reading other reviews this does seem to happen a fair bit) but I was happy with Opumo's helpful attitude and their action to resolve the problem and all turned out well in the end. I really like their selection of goods and the way it is presented and I'm sure I will order more from them in the future
16 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Mike,
As a platform connecting hundreds of design brands, this is unfortunately the risk we carry as well. We are working hard to solve these cases as efficient as possible. I really appreciate your understanding and patience. Hope to see you soon again shopping with us!
Take care,
Esther
Experience Advisor OPUMO
Super customer service!
Super customer service - great overall experience - would definitely use again - happy to recommend!
15 agosto 2019
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Risposta di OPUMO
Hi Claire,
Thank you for your beautiful words. Happy to hear that you had a great time shopping with us. Hope to see you soon again!
Take care,
Esther
Experience Advisor OPUMO
Great range of quality garments and…
Great range of quality garments and awesome customer service in case you have any issues or questions with an order.
Highly recommend.
15 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Daniel,
As passionate design enthousiasts, we really appreciate your words. Happy to hear you had a great experience too - always here to help!
Take care,
Esther
Experience Advisor OPUMO
Customer service was clear and…
Customer service was clear and efficient in helping process an order return. Thumbs up!
15 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Brandon,
Thumbs up for this great review! Thank you for sharing this with us, we really appreciate your feedback.
Take care,
Esther
Experience Advisor OPUMO
Great customer support
Ahmed with their UK customer support team was fantastic in resolving my missing package (fault of the shipping company). Although I ended up just taking a refund on the order instead of reorder I would definitely shop again given the level of service
15 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Rene,
I'm sure Ahmed was happy to read your great words. Sorry to hear that you couldn't own one of our product at the end of the day. If you ever consider to come back, please let us know if we can assist you with any shopping. Always happy to help!
Take care,
Esther
Experience Advisor OPUMO
Risposta di OPUMO
Hi Pascal,
Great to hear! We are here to improve our service and value your positive experience with us. See you soon.
Take care,
Esther
Experience Advisor OPUMO
Recently bought a pair of jak royals..
Recently bought a pair of jak royals... So there was an initial hiccup as it got caught at customs... However the team were very helpful, and for once communicated via email through the process to let me know what was happening and refunded me the express delivery.... Would recommend the platform. As for the trainers, so far really chuffed, going to need to walk them in though.
14 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Ben,
I have to admit that customs are somtimes a pretty painful part of the shopping experience online, something we can't have any influence on which can be frustrating at times. However, I'm very happy to hear that we could make the best of the situation. Great to hear that you like your trainers too!
If there is anything we can help you with, please let us know.
Take care,
Esther
Experience Advisor OPUMO
Great customer service
Great customer service, fast communication and very helpful.
13 agosto 2019
Non scritta su invito
Risposta di OPUMO
Hi Samuel,
Thank you for your great feedback!
Take care,
Esther
Experience Advisor OPUMO
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