Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... Leggi di più
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I spoke to a lovely lady called Chelsea, she spoke to me like she cared and it was so lovely, especially as I’d been worrying about making the phone call. She reassured me and it was all sorted with... Leggi di più
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A lady who I spoke to called Yvonne was so friendly and helpful, understood my circumstances and situation. She made me feel so comfortable and at ease! We need more people like Yvonne in this world!... Leggi di più
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Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informazioni di contatto
Meadowbank Street 15, G82 1JR, Dumbarton, Regno Unito
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Molto buono
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Le persone hanno visualizzato anche
Conmen you ever ever contact me again…
Conmen you ever ever contact me again asking for money I don’t owe you. I swear you will have to change your fraudulent company name yet again. I will make it my task in life to harass you like you have harassed me for a debt you can’t even tell me the name of the company except you were passed the debt on by intrum limited surprise surprise linked to your company push me any further. I won’t hold back with publicly naming your directors and workers harassing people for debt they don’t owe
Asked what debt I owe they said utilities
Asked what company they had no name
Asked where debt came from replied intrum of which is linked to them
You are liars rogues and conmen
I told you I was ill with long term illness did your agent care . No he just kept talking over me.
I can’t talk much cos of my illness but I won’t give in to humiate you sad rotten little pieces of scum making people worry about debts that’s not theirs.
Company directors sort this out and your thieves who work for you
4 gennaio 2026
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Risposta di Opos Limited
Thank you for taking the time to share your concerns. We take all complaints seriously and are sorry to hear that this interaction has caused you distress.
Opos Limited is authorised and regulated by the Financial Conduct Authority (FCA), and we are committed to treating customers fairly, with particular care given where health or vulnerability is disclosed.
As we are unable to discuss individual accounts or allegations publicly, we’re unable to comment on the specific points raised here. However, we would encourage you to contact us directly so we can review this matter in full, including the concerns you’ve raised about the information provided and how the call was handled.
lady I spoke to was so nice and very helpful
The lady I spoke to made helped me so much and made the call a lot less stressful for me . She was very kind and understanding and that meant a lot she also gave me some useful contacts which I have sound very useful
5 gennaio 2026
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Risposta di Opos Limited
Thank you for your lovely feedback. We’re really pleased to hear that the advisor was able to assist you while being understanding, and we’ll be sure to pass your comments on.
Great Service
Spoke with a guy named Andrew, made the whole process of getting the payment plan sorted very easy. No judgement, very polite, very helpful.
31 dicembre 2025
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Risposta di Opos Limited
Thank you for sharing your experience! We're so glad Andrew was able to make the process easy and supportive for you. Your kind words mean a lot, and we’ll be sure to pass them along to him!
The woman i had spoken to today was…
The woman i had spoken to today was extremely helpful with sorting everything i needed help with.
Explain evrthing so i could fully understand and was more than happy to sort out all of my issues
30 dicembre 2025
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Risposta di Opos Limited
Thank you for your kind feedback.
We’re delighted to hear that the advisor you spoke with today was extremely helpful and took the time to explain everything clearly, ensuring you fully understood and that all your concerns were resolved. I’ll be sure to pass your comments on to the team.
Helpful in the phone call
29 dicembre 2025
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Risposta di Opos Limited
Thank you for your feedback.
We’re pleased to hear that you found the phone call helpful. I’ll be sure to pass your comments on to the advisor.
Fantastic service!
The gentleman who I spoke with (I'm sorry, I don't remember his name) was very empathetic, friendly and incredibly helpful. I cannot praise this gentleman enough, he made what I had anticipated to be an extremely stressful call a pleasure and made me feel at ease throughout the call.
22 dicembre 2025
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Risposta di Opos Limited
Thank you so much for taking the time to share this lovely feedback. We’re delighted to hear that our advisor made you feel at ease and turned what you expected to be a stressful call into a positive experience.
Empathy, friendliness, and clear support are exactly what we strive for, and your comments will be shared with the team. Even without a name, feedback like this is incredibly motivating and truly appreciated.
Lovely helpful customer advisors when…
Lovely helpful customer advisors when your in a difficult situation
19 dicembre 2025
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Risposta di Opos Limited
Thank you so much for your kind words. We’re really glad to hear that our advisors were able to support you during a difficult situation. Providing helpful, understanding service is very important to us, and your feedback means a lot to the team.
Brandon what a rude individual working…
Brandon what a rude individual working on this company interrupted rude and disgusting shouldn’t be working for this business also Sam suppose be a manager kept interrupting me when I trying to sort a debt I donot owe I even got a email to confirm worst company out avoid with a passion
18 dicembre 2025
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Risposta di Opos Limited
Thank you for bringing this to our attention. We’re genuinely sorry to hear about your experience and are concerned by the way this interaction has been described.
We take feedback like this very seriously. Interruptions or rudeness are not the standard we expect from any member of our team, including management. If there has been a misunderstanding regarding an account or a debt you believe you do not owe—especially after receiving written confirmation—we want to review this thoroughly.
We would appreciate the opportunity to look into what happened and address your concerns properly. Please contact us directly at your convenience with any relevant details so we can investigate and work toward a resolution.
Thank you for sharing your experience, and we’re sorry again for the frustration this has caused.
Brandon was brilliant
Brandon was really understanding around my current difficulties he was also extremely professional and supportive.
16 dicembre 2025
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Risposta di Opos Limited
Thank you for sharing your feedback. We’re very pleased to hear that Brandon was understanding, professional, and supportive during your interaction. Providing compassionate and respectful support, especially during difficult times, is something we take great pride in.
We’ll be sure to pass your kind words on to Brandon. Thank you again for taking the time to leave a review.
Text received yesterday regarding a…
Text received yesterday regarding a debt I knew absolutely nothing about Spoke to a wonderful agent today called Jennifer who investigated and resolved my query extremely professionally and efficiently. Thanks from the bottom of my heart for your help Jennifer
16 dicembre 2025
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Risposta di Opos Limited
Thank you very much for your kind feedback. We’re delighted to hear that Jennifer was able to investigate and resolve your query so professionally and efficiently. It’s especially reassuring to know she could help put your mind at ease after receiving unexpected information.
We’ll be sure to pass on your heartfelt thanks to Jennifer — she’ll really appreciate it. Thank you again for taking the time to share your experience with us
Understanding and respectful
Unfortunately I cant remember who I spoke to but it was a scottish gentleman (not much use I know as this is a Glasgow number) but it was yesterday December 15th at 13:46.
I had recieved letters and emails about a debt I was unaware of from 23 yrs ago after a relationship broke down.
I am autistic and found the looming debt overwhelming so when I phoned to try and set up a paymet plan, which leading up to christmas and being in reciept of benefits was going to be tough, so when I was told this debt was out of the time frame to be paid and the account would be closed I sighed a hugh sigh of relief and could have cried. In fact when I got off the phone, I did. The gentleman also gave me a contact number for some advice for help with other arrears and his understanding and respect was very much appreciated. Other collection agencies would have just let me set up that payment plan and taken the money so I do appreciate his honesty immensely. Im sorry I cant remember your name sir but I am really grateful.
15 dicembre 2025
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Risposta di Opos Limited
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that the gentleman you spoke with was understanding, respectful, and able to put your mind at ease during what was clearly a very stressful situation.
We completely understand how overwhelming this must have felt, especially given the circumstances you described, and we’re relieved that we were able to provide clarity and reassurance. Our team always aims to act with honesty and care, and it means a great deal to know that this made such a positive difference for you.
While you may not remember his name, we’ll do our best to pass your feedback on to the team involved. Thank you again for your kind words, and we wish you all the very best moving forward.
Yvonne the customer service agent was…
Yvonne the customer service agent was amazing exhaling all the steps I have to take regarding my account she was warm made me feel comfortable and showed me care in resolving my issue she’s a professional and lovely to talk to
15 dicembre 2025
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Risposta di Opos Limited
Thank you so much for your lovely feedback. We’re thrilled to hear that Yvonne provided such amazing service and took the time to clearly explain all the steps regarding your account. It’s wonderful to know she made you feel comfortable, cared for, and well supported while resolving your issue.
We’ll be sure to pass your kind words on to Yvonne — she’ll be delighted to hear them. Thank you again for sharing your experience with us!
The person on the phone was very…
The person on the phone was very helpful and explained everything I needed to do .
15 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re pleased to hear that our team member was helpful and clearly explained everything you needed to do. Providing clear and supportive service is very important to us, and we really appreciate you taking the time to share your experience.
The guy' BRAD"on the phone was very…
The guy' BRAD"on the phone was very helpful and polite. I didn't feel pushed in to making a payment, he was very professional.
15 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you very much for your kind feedback. We’re delighted to hear that Brad was helpful, polite, and professional during your call. It’s great to know you felt comfortable and never pressured — providing a supportive and respectful experience is very important to us.
We’ll be sure to pass your comments on to Brad. Thanks again for taking the time to leave a review!
Advice well articulated in a cordial…
Advice well articulated in a cordial tone. Clearly explained uptions easily understood.
Overall excellent delivery.
12 dicembre 2025
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Risposta di Opos Limited
Thank you very much for your thoughtful review. We truly appreciate your kind words and are pleased to hear that the advice was well articulated, the options were clearly explained, and the overall delivery met your expectations. Your feedback is encouraging and motivates us to continue providing clear, professional, and high-quality service. We look forward to assisting you again in the future.
Very helpful and courteous gentleman
Very helpful and courteous gentleman.
Excellent customer service.
11 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you for your kind feedback! We’re delighted to hear that you received excellent service and found our colleague helpful and courteous. We’ll make sure to pass your comments on!
Very friendly and informative.
The Scottish lady was very understanding of my situation and gave me some really good advice for going forward. Very compassionate too and didn't make me feel like I was talking to the usual debt collection agencies. Very professional.
9 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you so much for your kind words! We’re really glad to hear that our colleague Yvonne was able to provide helpful advice and support you in a compassionate and professional way. We’ll be sure to pass your feedback on — it means a lot to the team!
Very helpful and understanding my…
Very helpful and understanding my current situation.
9 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you so much for taking the time to leave us this feedback! We really appreciate it, and we’ll make sure it’s passed on to the relevant person.
Put my mind at ease after a big shock.
I received a letter from Opos about an unsettled matter from 12 years ago. I called and spoke to Jack who was extremely helpful and calmed after I heard I owed a large sum of money to them. It was explained when and where it was from and I realised it was from when I got divorced 12 years ago. Jack was really helpful and talked me through the options. Came off the call feeling much better than when I opened the letter. Thanks Jack, proper legend. ⭐⭐⭐⭐⭐
8 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you for sharing your experience. We’re so pleased to hear that Jack was able to support you and provide clarity regarding the matter. It’s great to know he explained everything clearly, guided you through your options, and helped you feel much more at ease.
We’ll be sure to pass your kind words on to Jack
The lady i spoke to was very helpful in…
The lady i spoke to was very helpful in everyday possible
8 dicembre 2025
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re so pleased to hear that the Jennifer was helpful in every way possible. Your kind comments are greatly appreciated!
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