Jennifer was my phone consultant today and dealt with my enquiry promptly and efficiently. Checking my situation and talking to ke with genuine concern and care. She is a lovely lady with true underst... Leggi di più
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I spoke to a lovely lady called Chelsea, she spoke to me like she cared and it was so lovely, especially as I’d been worrying about making the phone call. She reassured me and it was all sorted with... Leggi di più
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A lady who I spoke to called Yvonne was so friendly and helpful, understood my circumstances and situation. She made me feel so comfortable and at ease! We need more people like Yvonne in this world!... Leggi di più
Got a letter from Opos asking me to pay a £254+ which I supposedly own to Scottish Power. I have never had an account with Scottish Power. So how will I be owing them. Spoke to Scottish Power and they... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dumbartonshire. Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections. We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum. Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.
Informazioni di contatto
Meadowbank Street 15, G82 1JR, Dumbarton, Regno Unito
- 0141 428 3990
- general@oposlimited.com
- www.oposlimited.com
4,2
Molto buono
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 97% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Quick+easy to understand.
My experience was straight forward and easy to understand
12 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you so much for sharing your experience! I’m really pleased to hear that everything felt straightforward and easy to understand. We’ll be sure to pass your feedback on.
Thank you JADE
I had such a positive experience speaking with Jade from customer service. She was incredibly kind, attentive, and genuinely caring. What stood out the most was that she cared more about whether I could realistically afford my bills than anything else.
I struggle with anxiety when dealing with debt companies, but Jade did not judge me or make me feel uncomfortable. She listened, understood my situation, and gave me clear options without pressure. She treated me with empathy and respect.
After the call, I genuinely felt human again. I don’t often leave reviews, especially when it comes to financial matters, but credit is absolutely due here. Jade has a heart of gold, and her support made a real difference to me.
Thank you.
12 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear about your positive experience with Jade. She is a valued member of our team, and it means a great deal to know that her kindness, empathy, and professionalism made such a meaningful difference to you.
We understand that discussing financial matters can feel overwhelming, especially when anxiety is involved, so we’re particularly pleased that Jade made you feel listened to, respected, and supported without any pressure. Treating people with understanding and compassion is extremely important to us, and your comments truly reflect the standard of care we aim to provide.
We will be sure to pass your kind words on to Jade — feedback like this is incredibly appreciated.
Thank you again for sharing your experience.
My wife got a call for a debt which was…
My wife got a call for a debt which was paid off 6 months ago and kept insisting that the loan is still not paid. Even though we got on the credit file as satisfied and paid and a letter confirming the same from the original company itself. If you guys keep this up than I will be filing an official FCA complaint against your company and will be seeking compensation for the stress caused. Get your house in order
11 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re very sorry to hear about your experience and for any stress or frustration this situation may have caused.
We take concerns like this seriously and would welcome the opportunity to look into this matter properly.
Please contact our team directly on 0141 428 3990 or email us at general@oposlimited.com so we can review the details and assist you further.
We appreciate you bringing this to our attention and look forward to resolving this for you.
I suffer mental health and have to…
I suffer mental health and have to pluck up the courage to speak to ppl Samantha the advisor i was speaking too is so amazing she made me feel so happy after the confersation and dealt with my situation so good thank u samantha for ur kind words and for helping me out.
10 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you so much for sharing this with us. We truly appreciate you taking the time to leave such a meaningful review.
We’re so pleased to hear that Samantha was able to make you feel comfortable and supported. We understand that reaching out can sometimes take a lot of courage, and it means a great deal to know that she helped you feel happy and reassured after your conversation.
We’ll be sure to pass your kind words on to Samantha — she’ll be absolutely delighted. Thank you again for your lovely feedback, and please remember we’re always here if you need us.
Wyan O’Weilly gets a 5 star bonus for…
Wyan O’Weilly gets a 5 star bonus for micropenis energy , and is a gold star ⭐ hooman resource keyboard gangster, 9/10 for effort kid
10 febbraio 2026
Non scritta su invito
Excellent experience
Lovely ladies with a smile in their voice. Very helpful and non judgemental. Couldn't have had a better experience.
9 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you so much for your kind words. We’re really pleased to hear that you had such a positive experience with our team. Providing helpful, supportive, and non-judgemental service is very important to us, so it means a lot to know that came across.
Clarified & Happy
I was able to clarify the information sent to me by Opos. Chelsea was able to help me and I was very happy with her service from start to finish. Thank you.
6 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your feedback. We’re pleased to hear that the information sent to you was clarified and that Chelsea was able to support you throughout the process.
It’s great to know you were happy with the service provided from start to finish. We’ll be sure to pass your kind comments on to Chelsea. Thank you for taking the time to share your experience.
All i can say is outstanding
All i can say is outstanding. Straightforward to the point, and treated me as a human, not just a debt.
A special mention to the lovely lady on the phone who dealt with my query named Yvonne. Really understanding, kind and empathetic, whilst staying professional mannered.
I hope she gets the recognition she deserves. All debtors should take note from this. Thank you Yvonne, i wish the best for you always.
6 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you so much for your kind and thoughtful feedback. We’re delighted to hear that your experience was straightforward and that you felt treated with respect and understanding.
Yvonne will be especially pleased to hear your comments. She consistently strives to support customers with empathy and professionalism, and your recognition truly means a lot. We’ll be sure to pass this feedback on so it can be shared appropriately.
Thank you again for taking the time to let us know about your experience, and we wish you all the very best moving forward.
I spoke to Brendan who was very…
I spoke to Brendan who was very understanding about my situation and provided excellent customer experience.
6 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your kind feedback. We’re pleased to hear that Brendan was understanding of your situation and provided an excellent customer experience.
We’ll be sure to pass your comments on to him, as feedback like this is always appreciated. Thank you for taking the time to let us know about your experience.
After a terrible start with OPOS online…
After a terrible start with OPOS online systems I called and got through to Samantha, she was quick, efficient and understanding, fab customer service skills with no time wasting
4 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for taking the time to share your feedback. We’re sorry to hear about the initial difficulties you experienced with our online systems, but we’re really pleased to hear that Samantha was able to turn things around for you.
It’s great to know she was quick, efficient, and understanding, and that she provided clear support without any unnecessary delays. We’ll be sure to pass your kind words on to her — feedback like this means a lot to our team.
Spoke with Jack top guy very polite and…
Spoke with Jack top guy very polite and helpful explained how best to resolve my issue thank you Jack you put me at ease
3 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for sharing your experience. It’s great to hear that Jack was polite, helpful, and put you at ease while resolving your issue.
Samantha explained everything clearly
Samantha explained everything clearly
3 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for sharing your experience. It’s great to hear that Samantha was able to explain everything clearly. I’ll ensure this is shared with her.
Kind. And helpful
Guy who helped me was straight forward kind and helpful. Sorted things out in minutes and very professional.
Glad to have it sorted
3 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your lovely feedback. I’m really pleased to hear that the advisor was kind, helpful, and professional, and was able to resolve things for you so quickly. I’ll ensure this is shared with them
Danny was very helpful and clear during…
Danny was very helpful and clear during my call
3 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your comment. I’m pleased to hear that Danny was helpful and clear during your call — I’ll be sure to pass this feedback on to him.
Useless waste of space company
Useless waste of space company. I've spent the last 2 weeks going round in circles because they can't correct data that I told them was wrong... In the mean time you get patronising messages from them. I not even sure theres a human being giving the answers or if it's AI
2 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
We’re really sorry to hear about your experience and understand how frustrating it must be to feel stuck in a loop, especially when you’ve already flagged that information was incorrect. That’s not the experience we want anyone to have.
We also apologise if any of our previous messages came across as patronising — that was certainly not our intention. Your concerns should have been addressed clearly and efficiently, and we recognise that this hasn’t happened in your case.
Please be assured that our responses are handled by real people, and we’d genuinely like the opportunity to review what’s gone wrong and put it right. If you’re willing, we encourage you to contact us directly with your reference details so we can look into this properly and work towards a resolution.
Thank you for taking the time to share your feedback — it’s important to us, and we’re sorry we’ve let you down here.
Brilliant customer service and l was…
Brilliant customer service and l was able to get the help that l needed
2 febbraio 2026
Non scritta su invito
Risposta di Opos Limited
We’re pleased to hear that you received brilliant customer service and were able to get the help you needed. Your comments are greatly appreciated and will be shared with the team. Thank you for taking the time to let us know.
Spoke with Abbie.
Spoke with Abbie.
She was amazing, listened to what I said, did exactly as I requested and together we were able to sort things out quickly.
30 gennaio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for taking the time to share your feedback.
We’re delighted to hear about your positive experience with Abbie. It’s great to know she listened carefully, followed your requests, and worked with you to resolve everything quickly. Your comments will be shared with her and the wider team, as feedback like this is always appreciated.
Opos
The lady who helped me was amazing, she explained everything to me, she understood all my problems, I’m a stroke & heart attack survivor, I never felt under any stress what so ever, thank you so much 🙏
29 gennaio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for taking the time to share your feedback.
We are delighted to hear that you received such a positive and supportive experience. It is especially important to us that customers feel understood, listened to, and never placed under pressure, and we are pleased this was reflected in your interaction. Your kind comments will be shared with the team member involved.
Thank you again for your thoughtful review, and we wish you all the very best.
Happy with the service all…
Happy with the service all understandable nice guy I spoke to. Answed all my questions . Very satisfied
28 gennaio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your kind words. We’re so glad to hear the agent was helpful, understanding, and able to answer all your questions. We’ll be sure to share your feedback with them — it will really make their day!
The gentleman was very helpful and…
The gentleman was very helpful and understanding
27 gennaio 2026
Non scritta su invito
Risposta di Opos Limited
Thank you for your kind words. We’re pleased to hear the agent provided helpful and understanding service. We’ll be sure to pass on your comments to them.
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