Terrible experience, the guy on the phone sounded like he was underwater there was so much noise in the background barely could hear him! then he told my daughter her account had been set up ' differ... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Annie was incredibly helpful. Really pleasant to speak to, and clearly very knowledgeable. She sorted out my query in minutes and also gave me some valuable things to think about going forward.
L'azienda ha risposto
OneFamily managed to locate me 22 years later. my parents had put money into a child trust fund for me when I was born and completely forgot about it. OneFamily managed to locate me 22 years later eve... Leggi di più
L'azienda ha risposto
Ben McClaine in Customer Services was an absolute joy and so helpful on the phone. He made an extremely stressful situation so much more manageable and immediately diffused all my stress by assuring h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su OneFamily
Scritti dall'azienda
OneFamily is a customer-owned financial services company that provides lifetime ISAs, stocks and shares ISAs, junior ISAs, child trust funds, bonds and over 50s life cover.
We have nearly 1.6 million customers and 49 years’ experience of providing accessible, affordable products to help people make the most of their money.
Our Inspiring Better Futures vision is driven by doing the right thing for our customers, colleagues and communities. Whether it’s supporting our customers with education grants, investing in our colleagues’ wellbeing and development, or giving back to our communities through volunteering and charity partnerships, our vision is at the heart of what we do.
Our working hours are 09:00am-17:00pm Our Customer Service working hours are 09:00am-19:00pm.If your review requires a response, we will contact you within 24 hours.
Informazioni di contatto
16-17 West Street, BN1 2RL, Brighton, Regno Unito
- 0800 616 695
- mail@onefamily.com
- www.onefamily.com
4,1
Molto buono
5K recensioni
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Le persone hanno visualizzato anche
Daniel Sadough
Daniel Sadough - top service, really effective communication and was really helpful with everything. Made the process really easy and quick!
21 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Ali
Happy to hear Daniel could help - I'll be sure to pass your feedback on!
Thanks for your review!
Claire
Customer Relationship Team
Buggy website
The website was constantly reloading after each progress and kept logging me out. Sevices sent me to different links then also logged me out.Clear site however clearly needs fixing some bugs.
15 agosto 2026
Risposta di OneFamily
Hi Samira
Thanks for your review - I'm sorry our website had some technical issues when you tried logging in.
If you'd like to contact us using customer.relations@onefamily.com I'm more than sure we can help from there.
Claire
Customer Relationship Team
Thank you to Lucy Harman for her…
Thank you to Lucy Harman for her helpful and patient call.
19 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Sydey
Great to hear Lucy could help you - i'll be sure to pass your feedback onto her and her manager.
Thanks for leaving a review.
Claire
Customer Relationship Team
Great service and financial advice
They have always kept me updated with both of my son's trust funds and also any other information that may be useful.
18 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Emma
Thanks for your review - i'm glad to hear you've found the information we've provided useful and you've been kept you well-informed.
Claire
Customer Relationship Team
Extremely disappointing customer service
They are good as long as you don't have to contact their customer service. I have been trying to speak to them since several days & an agent never picks up the phone. After listening to their horrible waiting music for 20 mins the line gets disconnected g you are back in the queue.
18 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Pankaj
Thanks for your review, I'm sorry we haven't been able to answer your call as quickly as you'd like.
If you could email your contact details and account number to customer.relations@onefamily.com I'll arrange for someone to give you a call.
Thanks
Claire - Customer Relationship Team
The question were made clear so it was…
The question were made clear so it was easy to answer then.
17 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Mandy
Thanks for your review - glad to hear your experience was straightforward!
Claire
Customer Relationship Team
They are very kind people
They are very kind people, payment was quick and easy through the website!
17 agosto 2026
Risposta di OneFamily
Hi Shayma
Happy to hear you had a positive experience with us and found our payment process easy!
Claire
Customer Relationship Team
So easy to use!
It was really easy to use and understand. Got everything sorted within 15 minutes! Thanks OneFam!
17 agosto 2026
Risposta di OneFamily
Hi Samija
Great to hear that our service was quick and easy to use.
Thanks for your review!
Claire
Customer Relationship Team
i feel safe using Onefamily and that i…
i feel safe using Onefamily and that i get the help i need on certain stuff
8 agosto 2026
Risposta di OneFamily
We're so glad you feel secure and supported with us. Your peace of mind is our priority.
Claire
Customer Relationship Team
Risposta di OneFamily
We're glad to hear the application process was easy for you! Thank you for your feedback.
Claire
Customer Relationship Team
James cull who I spoke to on the phone…
James cull who I spoke to on the phone was one the nicest people I’ve spoken to from a company and he was very patient when I needed to get documents and stuff sent off he stayed on the phone the whole time. So please give James a massive thank you from me.
13 agosto 2026
Non scritta su invito
Risposta di OneFamily
We're so happy to hear about your positive experience with our team member! It's wonderful to know that their patience and support made a difference. We truly appreciate you sharing your kind words.
Claire
Customer Relationship Team
Great customer service
Lara explained everything very clearly to me, made the call experience quick and easy, she was also very professional and kind and checked I understand everything and if I didn’t she was happy to explain
13 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Jayna
Thanks for your review, i'm happy to hear your call was quick and easy, and that Lara could help you.
I've let her and her manager know you've left a review!
Claire
Customer Relationship Team
It was very quick I got to revive it…
It was very quick I got to revive it and it was more than I expected
13 agosto 2026
Risposta di OneFamily
Hi Oliver
Great to hear we exceeded your expectations! Thanks for your review.
Claire
Customer Relationship Team
Risposta di OneFamily
Hi
I'm glad to hear your transfer was easy and that we could help.
Thanks sharing your positive experience!
Claire
Customer Relationship Team
Very good and useful site/company
Very good and useful site/company. Have found it very useful for saving money away to help the children when they’re 18. I could maybe save a bit more for them, but unfortunately that’s financial pressures.
12 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Robert
Great to hear we could help you save something for your children's futures - we know its a priority for families, and every little helps.
Thanks for your kind words!
Claire
Customer Relationship Team
Great customer service
Really helpful I got all the information I needed and more, the customer service was superb
11 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Cian
Wonderful to hear that you received all the information you needed.
Glad we could help!
Claire
Customer Relationship Team
Super Easy and very straightforward
Super Easy and very straightforward! Took out the money to buy my first car :)
6 agosto 2026
Risposta di OneFamily
Hi Zoe
We are so happy to hear we could help you buy your first car!
Thanks for your review.
Claire
Customer Relationship Team
Risposta di OneFamily
Hi Amy
Happy we could help, thanks for your review.
Claire
Customer Relationship Team
Good to see redistribution of…
Good to see redistribution of opportunities into the community through grants
8 agosto 2026
Non scritta su invito
Risposta di OneFamily
Hi Steven
Thanks for your review - glad to hear you appreciate our efforts to support the community. Thanks for your positive feedback!
Claire
Customer Relationship Team
Risposta di OneFamily
Hi Madaleine
Glad to hear that you found our product easy and clear to use! Your feedback means a lot to us.
Claire
Customer Relationship Team
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