First class, from instalation to setting up devices. After care support has been exceptional. Having had it installed on behalf of my aging parents oneline has gone up and beyaond to be helpfull.... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Terrible. Slow delivery, poor communication, the 'chat' function just tells you to email admin when asked the simplest of questions. Not a company I'd consider using again. Very disappointing.
Looking for 2 way radio set for a catering environment - what a minefield!!! Spoke to Sean in Tech Support who literally could not have been more helpful. He explained the various options is clear E... Leggi di più
L'azienda ha risposto
Wanting to buy a car to car radio set and was encouraged by a mate to try this company, as he had had good previous service. The radios chosen were Mitex Extreme and the price was good.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Onedirect
Scritti dall'azienda
We know that communicating effectively is fundamental to today’s businesses and that is why we work with the best brands available.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
So whether you are looking for conference equipment, headsets, telephone systems or walkie-talkies, our team of specialists can provide the expert advice needed to help you to find the best solutions for your business.
Our after sales care is second to none and our staff can provide free technical assistance to help you set up and configure your equipment. Just call us Monday to Friday, 8.30am to 5.30pm on 0333 123 3050.
Onedirect.co.uk
Scritti dall'azienda
Informazioni di contatto
Wilberforce House, Station Road, NW4 4QE, London
- 0333 123 3050
- contact@onedirect.co.uk
- www.onedirect.co.uk
4,2
Molto buono
3K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 92% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service and competitively priced…
Great service and competitively priced products. Sean went out of his way to confirm a couple of technical questions I had regarding my purchase. Very knowledgable and prompt dispatch. Highly recommended.
24 giugno 2025
Risposta di Onedirect
Hi Rob,
Thank you for sharing your positive experience with Onedirect.
It's rewarding to hear you valued our efficient service and competitive pricing.
We also appreciate your recognition of Sean's technical expertise in addressing your queries, and we're particularly pleased our dispatch team met your timing expectations. Ensuring clarity and promptness remains central to our customer commitment.
We look forward to your future orders.
Best regards,
The Onedirect Team
Risposta di Onedirect
Hi Mal,
Thanks for your great feedback.
We're delighted our solutions met your requirements and that you found the ordering process straightforward.
Our team works diligently to maintain efficient systems that ensure rapid order fulfillment while upholding our quality standards. We're particularly pleased you appreciated the combination of our curated product range and timely delivery execution.
We are here for anything you might need in the future.
Kindest regards,
The Onedirect Team
Great prompt service
5 giugno 2025
Risposta di Onedirect
Hi Michelle,
Thank you for your feedback.
It’s wonderful to hear your experience with our team met your expectations.
We take pride in delivering efficient service and ensuring orders are processed swiftly. Our commitment to timely delivery and attentive support reflects our dedication to maintaining high standards for every customer.
We look forward to seeing you again.
Best wishes,
Risposta di Onedirect
Hello Tim,
Thank you for sharing your experience with us.
We truly appreciate your kind words about your recent interaction with Onedirect.co.uk.
It's very rewarding to hear that the promptness of our delivery service and the quality of the product met your expectations. We strive to maintain fast dispatch times along with offering reliable and well-made telecom equipment to support your needs.
We hope to have the occasion to welcome you back.
Best wishes,
the company is just top class.my order…
the company is just top class.my order came on time and the company is so fantasic.its one of the top class
company is super.thay have top class products you can never go wrong with it.let me say this.i love this compay and i can always trust them.good luck and keep up the good work
29 maggio 2025
Risposta di Onedirect
Hello Michael,
Thank you for taking the time to share such wonderful feedback about your experience with us.
We are delighted that your experience with Onedirect.co.uk exceeded your expectations.
Your trust in our company is truly appreciated and we strive to continue delivering exceptional service and superior products that meet your telecommunications needs.
We look forward to serving you again in the future.
Best regards,
Risposta di Onedirect
Hello Tomer,
Thank you for taking the time to share your feedback with us.
We are delighted that you appreciated our swift shipping service. As a business committed to excellence in logistics, we take pride in ensuring our customers receive their telecoms equipment promptly, allowing them to focus on what matters most.
We look forward to serving you again.
Best regards,
Risposta di Onedirect
Hi Fidelis,
Thanks for your great feedback.
We are thrilled that you had a satisfactory experience with Onedirect.co.uk. Your positive feedback is greatly appreciated, and it motivates us to continue providing top-notch service and quality telecoms equipment.
Enjoying our wide selection of phones, headsets, and conferencing solutions is what we strive for, and we are glad to know our efforts resonate with our customers. Remember, our expert advice and fast shipping options are always available to ensure your business needs are met efficiently.
We look forward to seeing you again soon
All the best,
The Onedirect Team
Easy to order and prompt service.
20 maggio 2025
Risposta di Onedirect
Hi,
Thank you for your feedback.
We're genuinely pleased that you found our ordering process efficient and our service timely. At Onedirect.co.uk, we strive to offer a seamless shopping experience, including a range of delivery options to suit your business needs, from free standard delivery on orders over £150 to express delivery for those urgent requirements. Your satisfaction is a testament to our commitment to providing quality customer service and expert advice.
We hope to see you again soon.
All the best,
The Onedirect Team
Risposta di Onedirect
Hi Anthony,
Thanks for your great feedback.
It's wonderful to hear that you've had a positive interaction with our services.
We are pleased that you found our pricing competitive and our product availability satisfactory. Ensuring our customers have access to a wide range of telecoms equipment with convenient delivery options is paramount to us. Additionally, it's great that you experienced our swift delivery service, as we strive to provide fast shipping to meet your business needs.
We hope you come back and see us soon.
All the best,
The Onedirect Team
I placed an express order
There was an initial issue with the delivery and a missing response to my support ticket, the team did rectify the situation on second attempt and were very friendly with follow up support.
13 maggio 2025
Risposta di Onedirect
Hi Sophia,
Thanks for your review. We’ve already been in touch, and we're glad to hear that the package was found, it had actually been delivered the following day. We’re sorry for any confusion and for the delay in our initial response as we haven't received the ticket created.
If you need anything else or have any further concerns, please don’t hesitate to let us know.
We're here to help.
Kind regards,
The Onedirect Team
Risposta di Onedirect
Hi Joe,
Thanks for your great feedback.
We are delighted that you appreciated the service and our product display. Our team strives to provide quality customer service and a user-friendly online environment, complete with a wide range of telecoms equipment. It's great that you took advantage of our streamlined shopping experience, offering fast shipping and expert advice on top brands.
We hope you come back and see us soon.
All the best,
The Onedirect Team
After paying, order was not available!
After placing and paying the order, Onedirect contacted me telling the product is not available.
12 maggio 2025
Risposta di Onedirect
Hi Abdulrahman,
We sincerely apologize for what happened with your order. At Onedirect, we strive to provide a transparent and efficient service, and we completely understand your frustration upon being informed of the product's unavailability after payment.
We are currently reviewing our processes to ensure this doesn’t happen again.
As informed by email, the full refund was processed.
Kind regards,
The Onedirect Team
Efficient service with excellent…
Efficient service with excellent communication and status updates. Product arrived very quickly and well packaged.
28 aprile 2025
Risposta di Onedirect
Hi Matt,
Thanks for your great feedback.
We are incredibly grateful for your kind words regarding our service.
We are thrilled that you valued the responsive communication and consistent updates you received throughout your experience. The arrival of your product in a prompt manner and in perfect condition reflects our dedication to fast shipping and secure packaging, as we strive to exceed expectations with each order.
We look forward to seeing you again in the future.
Our best regards,
The Onedirect Team
Risposta di Onedirect
Hi Stephen,
Thanks for your great feedback.
We are delighted that you appreciated the rapid delivery and are pleased that everything arrived in good order. At Onedirect.co.uk, we strive to provide fast shipping and quality customer service, ensuring that your orders are delivered promptly and meet your expectations.
We look forward to seeing you again
With renewed thanks,
The Onedirect Team
That attempting to return a purchase is…
That attempting to return a purchase is very hard to do.
22 aprile 2025
Risposta di Onedirect
Hi Patricia,
Thank you for your feedback.
We’re sorry to hear that you found the return process difficult. In fact, returning a product is designed to be quick and straightforward, it only requires completing a short form on our website. Most of our customers are able to submit their return requests without any issues by simply following the provided steps.
We received your return request on 09/05, and on the very same day, we processed it and sent you the return instructions via email.
We’re always happy to assist, but we also kindly ask that customers engage with the process in good faith so we can resolve matters efficiently.
The Onedirect Team
Works well
Works well. Volume not loud enough even on maximum!! Disappointing.
Overall not bad.
23 aprile 2025
Risposta di Onedirect
Hi Bruce,
Many thanks for your positive feedback.
We're thrilled to hear that your overall experience with us was satisfactory.
We understand your concerns regarding the volume levels not being as high as expected. We aim to provide equipment that meets a variety of needs, and we regret that in this instance, our product didn't fully align with your requirements. We have a range of devices designed to cater to different environments and sound sensitivities. Our customer service team is readily available to discuss alternative options that could better suit your needs.
We hope you were able to appreciate our commitment to fast shipping and the availability of both new and refurbished products from top brands.
We look forward to your next visit.
Kind regards,
The Onedirect Team
Risposta di Onedirect
Hi Ece,
Thank you for your feedback.
We are delighted that you valued the promptness of our service and the swift attention you received. It is our pleasure to ensure that your experience with Onedirect.co.uk is nothing short of satisfactory, offering a wide range of telecoms equipment from phones and headsets to conferencing solutions and walkie talkies, all with the convenience of fast shipping and dedicated customer service.
Please stop by again any time.
Best wishes,
The Onedirect Team
Advice for order was timely
Company was really helpful when ordering and was quick to advise me that my choice was no longer available. Dropped a star for not making that clear before ordering
1 aprile 2025
Risposta di Onedirect
Hi Lisa Matheson,
Thank you for your valuable feedback.
We are pleased that you appreciated the prompt advice and assistance you received when placing your order at Onedirect.co.uk. Our team is committed to delivering fast shipping and quality customer service.
Nonetheless, we apologize for the inconvenience caused by the lack of clarity regarding product availability on our website. We understand how important it is to have up-to-date information, and we're looking into ways to improve this aspect of our service.
Finally, it's great that our speedy service met your expectations. With various delivery options including Standard, Priority, and Express, we strive to ensure that your orders are delivered in a timely manner.
We hope you will return in the future.
All the best,
The Onedirect Team
Risposta di Onedirect
Hi Mary,
Thank you for your feedback.
We are truly grateful to hear that the headphones have met your needs. We pride ourselves on offering a variety of telecoms equipment, including top brands and options for new or refurbished items, all with the convenience of fast shipping and fuss-free returns. Our commitment to quality customer service and expert advice is at the heart of what we do, and it's rewarding to know that you found exactly what you were looking for with us.
We look forward to seeing you again in the future.
Kind regards,
The Onedirect Team
Would order again
Order process was easy and prices were competitive. Not the fastest, but OK. Seemed to take a couple of days for despatch.
24 marzo 2025
Risposta di Onedirect
Hi Tim,
Thank you for your review.
We are pleased that you found the order process straightforward and our prices competitive. It is great to see that our efforts to offer a user-friendly shopping experience with value for money are recognized by our customers. Our team is committed to providing a wide selection of telecoms equipment along with expert advice, and we're glad that you've benefited from our services.
We look forward to seeing you again.
Kind regards,
The Onedirect Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.