Vishwas Premkumar dealt with an ongoing issue very quickly and efficiently. This has been a problem for a while so it was a pleasure to deal with someone who rectified the situation so promptly.
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Security upgrade completed today by Dave Robinson on our live system. Work planned as per our specific requirements and requests accommodated. Work completed over and above our expectations. All done... Leggi di più
L'azienda ha risposto
Had to do some troubleshooting with Dave from the Time Capture team, which is a product I have very little knowledge or experience of as I am covering a colleague. He was patient, explained everyth... Leggi di più
L'azienda ha risposto
PJ Byrne spent a considerable amount of time and effort supporting me with an important project on our system. This support has saved me a lot of time and will provide great value to our teams. Thanks... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We power the world of work through our portfolios of sector-focused software that effortlessly gets the job done, giving you the freedom to focus on thriving for your customers, your people and your communities.
Informazioni di contatto
OneAdvanced Group Limited, The Mailbox, 101 Wharfside Street, B1 1RF, Birmingham, Regno Unito
- 01215362688
- luke.sadler@oneadvanced.com
- www.oneadvanced.com
4,5
Eccellente
653 recensioni
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Le persone hanno visualizzato anche
Highly recommend
Excellent support from PJ, who was so professional, responsive, and truly went above and beyond to resolve this issue quickly and efficiently!
11 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Noreen!
We're delighted to hear that PJ provided such professional and responsive support, going above and beyond to resolve your issue quickly and efficiently. We'll be sure to share your kind feedback.
Speedy and Excellent
The representative Amrutha was very efficient in resolving my issue
11 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Anthony!
We're delighted to hear that Amrutha was able to resolve your issue efficiently and provide a speedy experience. We'll be sure to pass on your kind feedback.
Ravi was so excellent
Ravi was so excellent! He fixed the Ticket Issue perfectly and efficiently.
10 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Heidi!
We're delighted to hear that Ravi was able to resolve your ticket issue so efficiently and provide such excellent support. We'll be sure to pass on your kind feedback.
Great support
Excellent support throughout our project, the OneAdvanced team made everything super simple and were always on hand to help with any challenges we experienced.
Special shoutout to Gharjyot S who was an amazing PM!
2 febbraio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Adam!
We're delighted to hear that the team helped make your project run smoothly and were on hand to support you through any challenges along the way. We'll be sure to pass on your special shoutout to Gharjyot and share your kind feedback.
I experienced an issue with raising free form orders on the One Advanced purchasing system
I experienced an issue with raising free form orders from the Purchasing (Marketplace) system to order essential STEM products. Jessica Mistry from One Advanced was very patient and worked through and resolved the technical issue with myself and a colleague providing professional and diligent support. Jessica is a credit to herself and her organisation, One Advanced. Thank you, Jessica.
10 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Thomas!
We're delighted to hear that Jessica was able to work through the issue with your free form orders and provide patient, professional support throughout. It's great to know the problem was resolved and that both you and your colleague felt well supported. We'll be sure to pass on your kind words.
I had an excellent experience with…PJ Byrne
I had an excellent experience with OneAdvanced, thanks to PJ. As soon as I raised my case, he picked it up straight away and followed up with a call almost immediately, even leaving me a voicemail to ensure contact.
When I asked if we could connect via Teams, PJ sent an invite straight away and made time to talk things through in detail. On the call, he was outstanding. He clearly explained everything step by step, guided me through how to resolve my query, and showed me how to set up the feature I needed.
What really stood out was his patience, clarity, and willingness to help. He’s a great listener and made sure I fully understood everything without ever making me feel rushed. On top of that, he was genuinely friendly and easy to talk to, which made the whole experience even better.
Amazing service from start to finish. Very professional, efficient, and personable.
PJ is a real credit to the team!
9 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Amie!
We're delighted to hear that PJ provided such a positive experience, from the prompt follow-up on your case to the detailed support during your Teams call. It's great to know that the clear guidance, patience, and willingness to help made such a difference and helped you get everything set up successfully.
We'll be sure to pass on your kind feedback to PJ.
Speedy Accurate Response
Had an urgent issue and this was responded to within half an hour. Resolution given. problem resolved. One can ask no more.
8 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Andy!
We're delighted to hear that your issue was responded to so quickly and resolved within such a short timeframe. It's great to know we could provide the support you needed when it was most urgent.
Expert Support👏
The support we received was crucial to improving our business.
Always on point and efficient.
Special thanks to Jenny from the Irish team!
8 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you Karl!
We're delighted to hear that the support you received has helped improve your business and that the team has consistently provided efficient and effective assistance. We'll be sure to pass on your special thanks to Jenny and the Irish team.
Responsive, Knowledgeable Service
Srinivas was very helpful in resolving multiple issues. He was knowledgeable and detailed in his response. He walked through the resolution and ensured I followed along. I appreciated his prompt service and friendly, responsive manner. Thank you!
5 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review! I'm happy to hear Srinvias was so helpful and knowledgeable and helped you with your issues.
Very helpful advisor (Vishwas…
Very helpful advisor (Vishwas Premkumar), sorted the issue very quickly and professionally - thanks
4 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you for your review Helen! I'm glad Vishwas managed to sort the issues quickly and professionally.
Support is worse in 2026
Support has gotten worse in 2026 with problems syncing with docman and communication with support.
28 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Hello,
I'm sorry to hear this. If you could please reach out to me at luke.sadler@oneadvanced.com so I can assist you.
Thanks,
Luke
Great Customer Support
Jessica Mistry and Rahul Sarveshwara were really helpful and explained the various aspects to what i needed clearly and patiently. i found them to be knowledgeable, professional and diligent.
28 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review! It's good to hear that Jessica and Rahul were so knowledgeable, professional and diligent.
Reviews
The person i dealt with was Srinivas Saraf, he was very poliet, friendly and very quick to fix the issue for me. He showed me how to fix the issue should i experience it again. Would reccommend Srinivas Saraf, as very supportive, friendly and poliet. He was a pleasure to work with.
3 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review Edel! So happy to hear that Srinivas was very polite, friendly and very quick to fix the issue!
A Quick resolution
Jessica Mistry and Eve Stanners addressed my query very quickly. Thanks.
3 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review! Glad that Jessica and Eve addressed your query very quickly.
Great customer service and knowledgeable agent
Helpful and happy to call me back as I was due to go into a meeting. Issue resolved swiftly and easily, thanks!
2 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
Great call with Jessica Mistry
Great call with Jessica Mistry, very helpfull service and all questions answered. I was very happy with the information and support provided.
2 giugno 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
Support By D Robinson
I have worked Advanced for a number of years and whilst most of the knowledge and experience has left the business more recently, a few stalwarts remain who will go above and beyond to ensure things are done and delivered in a timely manner. One to mention is Dave Robinson. I have worked with Dave for 10+ years and he has always gone above on beyond to ensure any support issues assigned to him are delivered to a successful conclusion. How the new world of support is delivered by the new OneAdvanced Team remains to be seen.
26 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
Jessica Mistry was incredibly helpful…
Jessica Mistry was incredibly helpful and resolved our issue swiftly and efficiently. Thank you for the excellent support!
31 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
Kristy was very helpful and…
Kristy was very helpful and professional. She assisted us with the software helped close old files and followed up on an old bank issue that had not been properly resolved before. Her support was efficient and much appreciated. Thank you for the excellent service.
28 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
The support staff
The support staff, Robert was understanding and enquired what was the problem with courtesy and understanding. Went though a test and all sorted.
29 maggio 2026
Non scritta su invito
Risposta di OneAdvanced
Thank you so much for the review!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
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