It is nearly two weeks since my father's funeral and the download service that we paid for is still not available. Because of this we have been having to field messages from friends and family trying... Leggi di più
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It is nearly two weeks since my father's funeral and the download service that we paid for is still not available. Because of this we have been having to field messages from friends and family trying... Leggi di più
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Several people around the world, including the UK, were watching my mothers funeral live. The streaming cut out for all of them at the same time. Several minutes were lost. Obitus refuses to acknowle... Leggi di più
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A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each o... Leggi di più
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Thank you for your highly professional and conscientious care of our account. It is most reassuring to know that your team are there for us, under sometimes very difficult circumstances and tight time... Leggi di più
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Obitus provide the behind-the-scenes technology that helps funeral venues and funeral directors across the country deliver a fitting, dignified and seamless service for the bereaved families they serve. This includes music, photos and live streaming. We’re a small, dedicated, family-run team who care deeply about every funeral we help with. Most of the thousands of people every day who attend a funeral we’ve helped with never even know we exist, partly because our systems work so reliably the vast majority of the time. Over 5 million people have used our live streaming service during the last year and we’re proud we’ve been able to support so many families at this exceptionally difficult time. There are a lot of factors involved in delivering a live webcast, some within our control and many others outside of it. For example, we send the correct, automatically-generated usernames and passwords via email to the funeral venue, however it’s up to them, the funeral director and the family to share these details – very occasionally these get altered or miscommunicated while they’re being shared by others. We also don’t have control over the timings of the live stream, the starting and stopping of this is done by staff at the funeral venue who are running the service on the day – we are not present at the service. We help all of the venues we work with to understand the importance of a fast internet speed so that we can deliver the best possible quality and speed, but some venues are unable to provide this, often due to location or budget. We really do understand how upsetting it is when a live stream doesn’t go according to plan, and we’d like to apologise on behalf of all involved for anything that contributes to this occasionally happening. But we assure you we work as hard as we can to ensure nothing does go wrong, or to try and help as quickly as possible on the rare times it does. We don’t expect praise from families whose funerals we’ve helped with. We’re just doing our job and they have far higher priorities than thanking us. But we do ask that anyone reading these reviews to consider the context that we’ve explained above. In the same way most of the good reviews here are actually praising elements of the service we’re not responsible for, many of the poorer reviews are also addressing something outside of our reasonable control. We know we’re not perfect, but we get it right the vast majority of the time and we really do care, deeply. Anyone with questions, comments or concerns is welcome to email cs@obitus.com and we will gladly talk to you and help however we can. Please always include details of the venue, time and date of the service in any communications so we can work out exactly service you are referring to.
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OBITUS IS VERY USER FRIENDLY AND HAS A WIDE LIBRARY OF MUSIC
THE SPEED OF RESPONSE WHEN A BOOKING IS MADE IS INSTANT
THE STAFF ARE VERY HELPFUL AND ALWAYS MANGE TO SORT OUT ANY UNSUSAL REQUEST.

Risposta di Obitus
Staff are always helpful and go the extra mile to give our families what they need.
Easy to use website. Good that families can log on themselves to listen to music. The webcast with 28 day watch again has proved to be a good product and very popular with our families.

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Great service to offer families
The staff are always on hand if we need anything

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Tremendous layout, very easy to use and search. Can be done with the minimum of fuss overall a great site to use.

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Easy to find what's needed musically and therefore help the families through difficult times and decision making.

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Use the service provided daily always very good when the need to contact staff very prompt polite and very helpful

Risposta di Obitus
I have never used Obitus before but found it incredibly easy to use including adding a visual tribute.
I phoned a couple of times and was extremely impressed with the support given to me
The rang of music available is vast

Risposta di Obitus
A cool and competent team. Nothing too much trouble. Glitches and issues a rarity. Actually think they’re all rather wonderful. Thank you, particularly during this past year when I’m sure as each ones head hit the pillow they muttered ‘hello Obitus!’
Five stars and outstanding work.
Paul Farrell.
LDC Funeral Services Ltd

Risposta di Obitus
As Funeral Directors, our experience with Obitus has been exceptionally good. Obitus is very efficient and always do their best to satisfy the client.
Keep up the good work.

Risposta di Obitus
I think it’s a great and easy way to chose music thst the family want without having to work with cd,s

Risposta di Obitus
Would have been a five until recently, for some reason my email correspondence has started to be ignored resulting in me having to call the day before the service

Risposta di Obitus
As a professional Celebrant the Obitus system is easy to use, simple to update and I'm kept informed of music availability etc. Very helpful also when something is not on the database. Families are always pleased with photo tribute and really good that your prices were kept low during COVID19, a great way of considering families circumstances when funeral attendance figures were limited.

Risposta di Obitus
Great service from Obitus, really easy to use and if we have any issues they are resolved quickly.

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I have used Obitus on quite a few occasions now,
There first class service has obviously got them recognised as they now offer there service at few of the crematorium we use.
I can say that they have a very professional approach and I have yet for them to disappoint when it comes to a pice of music .
There data base is vast and there streaming is exactly what the clients require.
Keep up the good work .

Risposta di Obitus
Have always found Obitus personal to be very helpful and approachable and willing to answer any queries.
Professional and polite will always go that extra mile.
A companies most valuable asset is its people

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Such a comprehensive media service that puts the wishes of the bereaved at the forefront. They have gone the extra mile to accommodate unusual requests and staff are efficient and easy to communicate with.

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A great Service for families providing music, video & photo tributes which allows the service to be personal and unique.

Risposta di Obitus
Thank you for the very helpful and well produced webcast for my son in law's funeral at Stafford Cematorium.

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