Excellent customer service Detailed Overview of deals provided by Mr Ifzal . Issues with incorrect e mail account - exceptional support from in house IT consultant Mr Prasanna Kumar Have been... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Scoring a 1 because I have to allocate a score, otherwise would be 0. Have checked using 02 signal checker as they have advised. Signal is non existent… despite the signal checker show... Leggi di più
L'azienda ha risposto
I faced a problem with my pay as you go big bundle plan, which the helpline officer couldn't resolve over the phone. I was advised to visit a physical O2 store instead. I went to the O2 store at Leeds... Leggi di più
This 5 star belongs solely to PK and NOT to 02. After awful phone customer service that lead to my previous number being disconnected. I had to come to a store with my elderly parent to reconnect my... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
Unit 3, Trinity Centre, Albion Street, LS1 5AT, Leeds, England, Regno Unito
- 0113 246 9022
4,8
Eccellente
68 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
PK legend
Visited the store, the store staff pk were really helpful and knowledgeable, he even skipped his lunch to help me out. I recommend him the most. Such a patient and dedicated lad.
10 giugno 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
RESOLUTION OF BILLING PROBLEM
The O2 staff who attended to me solved the problems which customer service failed to solve via several phone calls. He is knowledgeable about the systems and procedures, and has excellent interpersonal skills.
9 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43mvfeS
Facebook: https://bit.ly/4vBVXvX
PK was a revelation
PK was a revelation. He was kind, thoughtful, knowledgeable and patient.
He is clearly passionate about his role within O2 and I cannot praise him enough.
Thank you PK for solving for me a major problem.
9 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review, Rodney! We're so glad to hear about your positive experience with one of our agents. If you need any future assistance, please don't hesitate to reach out by using one of the following contact methods:
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone.
X: Send us a private message or mention us at: https://bit.ly/4xxKwr8
Facebook: Send us a private message or mention us at: https://bit.ly/3SdPgBP
Great service by the store agents
Great service by the store agents, particularly by service agent pl, he was a great help.
6 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/43mo9ad
Facebook: https://bit.ly/4vD0Vc6
The store staff was super friendly…
The store staff was super friendly especially pk, he analysed the problem step by step and got it sorted.
6 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3QbPTLw
Facebook: https://bit.ly/43UvP3y
Great service at leeds trinity by PK and…
Great service at leeds trinity by PK and shruti
5 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Hi Cheddad,
Thank you for taking the time to leave a review.
We're delighted to hear that you received great service from PK and Shruti at our Trinity Leeds store. Providing friendly, knowledgeable, and efficient support is what we strive for, so it's wonderful to know that they were able to make your experience such a positive one.
We'll be sure to pass your kind feedback on to PK and Shruti, who will be pleased to hear that their assistance was appreciated.
If you need any further help, please don't hesitate to get in touch:
📞 Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
✖ X: https://bit.ly/3T7LVoF
📘 Facebook: https://bit.ly/3RyCApb
Thank you for choosing O2.
Great service by pk
4 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vmQVTY
Facebook: https://bit.ly/3ROntrA
Pk is really helpfull and spends time…
Pk is really helpfull and spends time with you and asks if your ok and the staff are fantastic at Leeds 02 store in trinity center. Azar, Hassan, Nat, Gary, shruthi, Ifzal, Aryan, Addy
3 giugno 2026
Non scritta su invito
Risposta di O2 - Leeds Trinity
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods. 💙
Call: 202 (free of charge) from an O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4fYvsfy
Facebook: https://bit.ly/49Fz02B
Very good service by Pk he is very…
Very good service by Pk he is very patient and great problem solving skills. I will recommend the o2 trinity store 100% to all.
By amani
1 giugno 2026
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.