Hal was very helpful and managed to unblock my phone after having months where it would not work properly. He is an absolute lifesaver and I really appreciate his help and professionalism, thanks ver... Leggi di più
L'azienda ha risposto
Sede
Cambia sede129 St James Square, Edinburgh, EH13AD Edinburgh, City of Edinburgh, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
L'azienda ha risposto
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
L'azienda ha risposto
Wonderful experience from Ahmed. Going in store made all the difference and the experience was first class. Thank you so much.
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
O2 is a UK mobile network offering Pay Monthly and Pay As You Go services, including SIM only deals, phones and connected devices. Our aim is to help customers stay connected with flexible plans, simple account management and support when it is needed. Customers can manage bills, usage and upgrades in My O2, and use the My O2 app for account controls and benefits such as Priority. We read the feedback shared here on Trustpilot and use it to improve. O2 is part of Virgin Media O2, with a mission to upgrade the UK through better connectivity.
Informazioni di contatto
129 St James Square, Edinburgh, EH13AD, Edinburgh, City of Edinburgh, Regno Unito
- 0131 589 2308
4,4
Eccellente
17 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Hal was super helpful
Hal was super helpful, he explained all the tariff options clearly and sorted out my tariff change in minutes.
10 luglio 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hi Matthew, thanks for taking the time to leave a review.
We're so glad to hear that Hal has taken the time to explain things clearly to you and made sure all your issues were taken care of.
If you do need any help in the future, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3SPccYF
Facebook: https://bit.ly/44mCXGs
Hal was very helpful and managed to unblock my phone
Hal was very helpful and managed to unblock my phone after having months where it would not work properly.
He is an absolute lifesaver and I really appreciate his help and professionalism, thanks very much Hal. Well done!
10 luglio 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hi Ruth, thanks for leaving such a lovely review.
We're glad to hear that Hal was able to get your phone working properly again after you'd been experiencing issues for so long, and that he was able to help make such a positive difference to your experience.
If you do need any further help, please get in touch using one of the following contact methods:
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4vsVP1x
Facebook: https://bit.ly/3Ruyb6L
very friendly and willing to help
very friendly and willing to help
8 luglio 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hi Ruth,
Wow, thank you for the lovely review! 🌟 It’s fantastic to hear that things are going so smoothly and that you're making the most of everything we have to offer.
Need us? Just give us a shout:
📞 Call: 202 (free from an O2 mobile) or 0344 809 0202 from any other phone
🐦 X: https://bit.ly/4aJPF5w
📘 Facebook: https://bit.ly/4vxKm0M
Wonderful experience from Ahmed
Wonderful experience from Ahmed. Going in store made all the difference and the experience was first class. Thank you so much.
27 giugno 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4eVPTYq
Facebook: https://bit.ly/4gRXiL1
Hal was outstanding and went above and…
Hal was outstanding and went above and beyond to help retrieve my number!
20 giugno 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hi there Gordon. Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services and level of service, especially from Hal. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/3STWr2m
Facebook: https://bit.ly/4oHV0jD
Came in for a switch up but there had…
Came in for a switch up but there had been some technical difficulties with my account.It was starting to look like a major inconvenience, and to be honest (as a long term customer) if the situation hadn’t been resolved I would have been tempted to leave O2 and look elsewhere.
Hal and Will were utterly brilliant. Placing some essential calls and going above and beyond to remedy the situation. Offering excellent insight and service through out. I really felt they were in my corner. Left with a switch up plan i wanted in good time! A great service and both Hal and Will truly are an asset to your team. From a (now) very satisfied and loyal customer 👍
19 giugno 2026
Non scritta su invito
Edinburgh blackspots
I am not sure why O2 believe they can charge customers who live in Edinburgh for the shocking network they provide. In a lots of parts of the city it is completely dysfunctional.
18 giugno 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hello David,
Thank you for taking the time to leave us a review.
We're sorry to hear that you're having some problems with your mobile signal recently. You'll be able to see if there are any known mast and reception issues by entering your full post code here: https://bit.ly/3QvBJoH
This will present to you information on any faults, as well as a current estimated fix time. If you're still having an issue and nothing is being listed on the link above, please get in touch so we can help run further checks.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4oyFtlX
Facebook: https://bit.ly/4oM2Ybp
Hal was the most helpful gentleman
Hal was the most helpful gentleman I have seen in o2 for my service issues. Definitely adds a lot of value for o2 and especially for the customers
17 giugno 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Hello there,
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4esbQON
Facebook: https://bit.ly/4eNTGIv
Hal was great
Hal was great. Diagnosed and sorted the problem quickly. I was in and out in less than 5 minutes
12 giugno 2026
Non scritta su invito
Happy Customer 👍
Your colleague Hal was a great help very professional and explained very clearly step by step to resolve my problem with my phone. Great service thanks
12 giugno 2026
Non scritta su invito
Hal was extremely helpful and solved my…
Hal was extremely helpful and solved my problem within minutes. Many thanks!
12 giugno 2026
Non scritta su invito
Hal was very helpful would really…
Hal was very helpful would really recommend him if you need help in o2 store
12 giugno 2026
Non scritta su invito
Hal was very friendly and super helpful…
Hal was very friendly and super helpful would highly recommend if in store ask for Hal 😄Lorraine
12 giugno 2026
Non scritta su invito
Great service from Hal
Great service from Hal. Super friendly efficient guy
5 giugno 2026
Non scritta su invito
Friendly supportive and so…
Friendly supportive and so knowledgeable. Ahmed was very helpful and a credit to 02.
4 giugno 2026
Non scritta su invito
Risposta di O2 - Edinburgh St James
Thank you for taking the time to leave us a review.
We're so glad to hear that you're enjoying our services. We're sure that this will continue, but if you do need our help with anything else, please get in touch using one of the following contact methods.
Call: 202 (free of charge) from a O2 mobile or 0344 809 0202 from any other phone
X https://bit.ly/4o6iG0R
Facebook: https://bit.ly/4o85fNP
Hal was friendly
Hal was friendly, efficient and he knew exactly what I needed to do.
3 giugno 2026
Non scritta su invito
I should have gone here at the weekend…
I've had 4 days trying to get through by phone and after 3.5 hours on the web chat last night I went into the store for help. God bless Hal. What a kind and understanding individual. He sorted out everything for me and I was out of the shop within half an hour.
3 giugno 2026
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.