Number One Shoes Recensioni 

I ordered shoes and because they were a size larger than I normally order I also ordered heel grips. Number 1 shoes cancelled the shoes in the order without telling me and still sent the heel grips which useless to me without the shoes. Since they couldn't fulfil my whole order they should have contacted me and given me the opportunity to cancel the entire order.
I have subsequently received a refund for the full order.

I brought a pr of shoes online went to get click and collect the girls said would you like to try them on first I said yes and they didn't fit I asked could I exchange bigger size No exchange for something else No because they were clearance I hadn't even left the shop why did the girl ask me try them on when I couldn't do anything about them not fitting! Crap sizes bad Customer Service all of the staff were rude!

Number 1 Shoes Westgate NZ - a lovely young lady helped me - I just sat and she brought to me everything I asked for and gave me lots of advice on the different shoes. I so appreciated her help - will recommend to everyone I know to go to this shop

Bought a pair of sandals from the Australian website for my daughter and they were too small even though we had followed the size guide carefully. Customer service refused to refund us with the postage cost even though this is not our fault and the shoes did not match the description and the information of the price guide. This is not favourable for an online shoe company and I won’t be purchasing from them again.

I started off by looking for a pair of boots, when we couldn’t decide on a pair, we asked for staff assistance and were assisted by Carol at number one shoes+ hannahs the palms. She was very helpful and thourough in looking at the way the shoe sat on my foot, and spent time making sure the shoe fitted well and told me how to make them not feel so floppy because they’re wide foot boots. I have never had such good customer service.

Although they say they have stores in Australia, to return items that don't fit, you must return them back to New Zealand, at your own expense. Which costs more then the shoes.

Went to the store in Westfield Mall Henderson. One of the best customer service teams all three ladies were helpful and knowledgeable. Great customer service!

Had a great experience at Number One shoes + Hannah store at Sylvia Park. They have a really nice selection of boots with good quality and styles to choose from. Angelica assisted me and provided excellent customer service from start to finish. She was very friendly, patient, and helpful in finding the perfect pair. Highly recommend this store, and thank you Angelica for the amazing service!👏👏

A reliable website, they also have store locations all over New Zealand and have well priced shoes in lots of variety. They'll deliver the shoes in good condition and have friendly staff at the stores. There are reviews for most shoes, so you'll be able to see which ones are recommended. They also have occasional deals and prize pools to win 100 or 50 dollar NZD vouchers for the store, and if it's your first time joining the website they'll email you a 20% off voucher. I've personally also bough some high heels from their store for my formal~

Worst customer service.
I have emailed so many times I've lost count, to receive absolutely no correspondence back. Once they realised I was requesting a refund/exchange on faulty shoes they wiped their hands with me.

I ordered shoes for a special event and they didn’t arrive on time. I then was told I had to pay for postage back to NZ from Australia!! Mind you this company also has an “.au” email address - so misleading. Never again!!!!!

I’m tracking my purchase and it says my package has been loaded on plane for dispatch , 4 days ago?!!! I need to cancel my order this is a scam surely.

Shoes do not last long. The sole comes apart from the shoe after a very short time of being worn. For the price of the priduct this should not happen. This has happened with every pair of soled shoes and boots i have purchased from this store.

The shoes color make my foot black even after wash still remain. What’s wrong with your shoes???

I will never shop online with Hannahs/Number One Shoes again. Appalling, or should I say non-existent customer service. Ordered two pairs of shoes at the beginning of December last year. One pair have never been delivered. I've contacted them 4 times to ask for an update, and have just been completely ignored. The worst service I've ever experienced.

Terrible
Avoid at all costs, if i could give zero stars I would.
Rubbish quality
Received two pairs of shoes both arrived with damage.
Contacted customer service 4 times with no reply. Sent photos with emails. I have been completely fresh aired.

Awesome service from a smaller store

I purchased a pair of boots size 7 wide fit,tried on in the store seemed ok but had to drop my normal size by 2 sizes which seemed strange. Tried on the next day. Wore for 4 to 5 hours and they are so uncomfortable and my feet slide up and down in the boot. Went to return the shoe two days later and refused a refund. Store policy if you have worn shoes can't refund. What a shocking way to make money from people who support this business. I have informed staff that I will not support this company and I am committed to tell people I know not to support them either because if it doesn't fit to bad is the attitude. Can't enchange. I will take this matter further to the consumer as I think this is disgusting. Companies that are not prepared to refund are only in for the money and not customer satisfaction. I actually won't even give a rating on the service I received in the shop as this is blatant theft...

Absolutely rubbish quality shoes - have had pairs of shoes not even last one week without the paint coming off them. Will never purchase another pair of shoes from Number One Shoes ever again. Pity they combined with Hannah’s as it means Hannah’s great reputation has gone downhill now too so wouldn’t spend a cent in either store now.

Ordered shoes one day. They were delivered the next , exactly as described. It doesnt get any better