Nowbroadband Recensioni 

I had to phone a number to get a 12 month deal and the person on the phone was impatient and had a condescending tone to the point that in 12 months time I will just switch to a different broadband supplier.

One more reason I am giving as low as 2 stars is the greed of having us pay for a boost if we don't want ads when we already have to pay for cinema and or entertainment.

Been a NOW broadband customer for 4 years.

When I renewed last year, I agreed to pay £20 for 12 months. First month they took £25 and continued to do so for several months. Refused to go back to £20 until I filed a complaint with CISAS and they refunded the amount.

My renewal this year is £24 for 12 months. It’s essential I have broadband due to my job. I agreed to the renewal and two days later they disconnected my broadband. Despite renewing 1 month earlier than my contract date.

Now I am left with no broadband until I reconnect with another company that could take weeks.

There’s a reason why they’re cheap, the customer services are the worst in the business. And that takes some serious effort.

Awful service, they can’t seem to keep my card details saved. So every single month I have to call up to pay my bill. No one can seem to fix the damn problem.
Never using them again

I honestly can’t wait for my contract with NOW Broadband to end. It’s been nothing but problems from day one. I signed up for a 65 Mbps package, but the actual speeds I get are laughable — usually between 10 and 20 Mbps on a good day. Streaming, video calls, even just browsing sometimes becomes a struggle.

The minimum guaranteed speed was never met, and despite multiple phone calls to their customer service, I never received any compensation or the chance to cancel the contract early, even though that’s supposed to be their policy when speeds aren't delivered.
To top it off, when I had an issue last week and called in, I was told there was a fault in my line — funny how that suddenly appears after nearly two years of problems. I was told I'd need to pay £65 for an engineer, even though I’m still under contract. Only after I pushed back and made it clear how ridiculous that was, did they waive the fee. Surprise: after the call, the internet magically started working again. Poorly, but still.

Overall, NOW Broadband has been a waste of time and money. I wouldn’t recommend it to anyone.

The worst experience I've ever had from a supplier. My service was switched over and they continued to bill me for 2 more months. I've had to make multiple calls to them and I'm still fighting to get refunded. Foreign call centre handlers have been dismissive, rude and aggressive. I'll never deal with them again.
I can clearly see how they now have one of the worst reputations on the market.

Have been a customer of now for 4 years was OK at first did the job, but then kept putting my bill up without notice. First time all good sorted it refunded me some of what they overcharged me, so did another 12 month contract well this has been the worst crappie connection kept disconnecting so using my phone data without knowing! Then came to cancel tried charging me 40 quid no thanks!!! Refused to pay, and now online with three less than 24 hours later good bye NOW TV! ADIOS!

I joined on a 12 month contract at £24 per month. After 2 months they wrote and said that due to wholesale increases they could no longer afford to offer £24 and put it up to £27. They indicated it was a breach of contract and so I could change provider if I wanted.
The offer of £24 per month was still available on comparison sites, and 12 months later when I switched was STILL available. Untrustworthy.

Incredibly slow and unreliable broadband. Impossible to speak to anyone, their automated phone system sends you around in circles before disconnecting you, and their customer service is non-existent.

The most stupid and arrogant company (NOW). My contract ended on April 8, 2025, since March 12 I have been using another internet, since March 25 they officially disconnected my internet from NOW (I do not have a TV subscription). They withheld the fee for the period from March 8 to April 8, they owe me money from March 26 to April 8, for the days I did not use their service. Emails started coming that I was transferred to SKAY (I do not have a signed contract), then emails again that I am with NOW TV (I do not have a signed contract, I do not use any services from them). And they still want me to pay fees for something I do not use. I withdrew the money from my debit card in mid-March so that they would not withdraw money (I do not know why there is no option in my account to terminate Direct Debit, scammers, idiots). I do not know why no one in the country protects their users (on NOW), there is not a single positive review. Apparently the people who are responsible are turning a blind eye to these abuses, but maybe they are opening their bank accounts for gifts.

Customer service is useless. Hard to get through to them and when you do they can’t really understand what you’re asking.

Raised multiple complaints that I’ve just had no response for and then got emails saying they’ve closed it without a response.

Will be leaving as soon as minimum term is up.

This is the 2nd time the telephone and internet has stopped working. It has taken over 2 weeks and probably over 30 calls to get this resolved, leaving my elderly mother who has had a stroke with very little ability to communicate with anyone, details of which Now have on their records, she does have a mobile but struggles to use it. She has tried calling to sort this out herself but is unable to understand the call center staff and they are unable to understand her. My sister and myself between us have made numerous calls, I made 14 calls to various numbers one evening, on some,the automated system wasn't working, others you got cut off, but when you finally get through, it is to the same team of incompetent people. We raised a complaint, they called my mum and left her a number for me to call, 08007613372. I called this number & it is an automated message from Sky saying someone has tried to call you - another example of the abysmal service. Apparently there is no complaint team/department, it is just the Billing/Payment department (based in India) that you speak to. After been on the phone for about an hour this morning having to explain to someone that Now Broadband is a member of the automatic compensation scheme and we shouldn't have to request compensation for the time the line has been out of action, we are still no further forward. The call center staff are incapable of understanding the position this has put my mum in and do not have the ability to show any empathy or understand why compensation has been requested for the stress and inconvenience. We just want mum to be able to leave Now without having to pay a fee for leaving the contract so we can move her to a more reputable provider - bearing in mind Sky owns Now, I'd be seriously thinking about staying away from them too. Roll on 8 weeks when we can refer our complaint to CISAS (Communications & Internet Services Adjudication Scheme).

I was a NowTV broadband customer for 5.5 years. I never had major issues with my internet in that time, and the service was stable. But, when I tried to cancel my plan, I had a very bad experience.

There is no way to cancel a broadband plan on their website. Their automated phone line didn't work for my phone provider, and hung up on me before I could speak to someone (apparently a known issue they haven't fixed yet). Their automated chatbot on their website is broken and didn't respond when I requested my cancellation. It took me two weeks to get an email response from them, after which I'd been billed again for a service I was no longer using!

After another week of back and forth, I managed to get them to cancel my service. Their promised refund for the period I was billed and not using their service never came, and chasing that up feels futile based on previous experiences. I would not recommend using their services.

Service down again

Shocking always trying to take money out my bank constantly changing the price on my WiFi one minute it £24 then the next minute it £41 each month and refuse to give me a refund they are the worst provider ever do not go with these people
If I could give 0 stars I would!

I’ve been with NowTV broadband for 2 years. Having had little to no issues in that time, reading the reviews in here make me realise how lucky I’ve been, until now…. All has been fine until I have attempted to take my broadband with me as part of a house move. I’ll stress I didn’t have to, I’m out of cj tract with Now but thought they’ve been reliable. This should be simple. Booking a move was really easy, the operator checked that the property was suitable and declared that I wouldn’t need an engineer visit and the Broadband would be active on 3rd April. I woke on the morning of the 2nd to find the old Broadband disconnected very swiftly, no problems there, easy it seems? On the 3rd, I moved in, plugged in the broadband box and waited for the switch on. By the afternoon there was nothing (not as swift as disconnecting?) so to check I’d done things properly I called the helpline. “Don’t worry Mr Smith, it will be on by midnight”. Next day, 4th April, nothing. I called the helpline in the morning. “Don’t worry Mr Smith it ‘should’ be on by midnight, we’ll make you a priority and I’ll monitor this job until closed” the operator promised. Wake up on the 5th, nothing…. The old sinking feeling starts to settle in, we all know where this is going! I speak to the operator on the morning of the 5th, usual “it should be on today, you’re a priority etc”, wake up on the 6th, nothing, call the help line told the problem is with Outreach, this is new. Told Outreach are scheduled for that very day, wait until midnight. Wake up on the 7th nothing. Now it’s kind of funny in a sick way. My wife and I work from home, I have explained this to the operators, they don’t care to be honest, they’re there to read scripts it seems. More promises of you’re a priority, we’ll call you back etc. I asked to speak to a manager, there wasn’t any apparently? No wonder it’s all in chaos. No one to complain to, no one who would tell me how to escalate. Just keep waiting Mr Smith. Woke up today on the 8th, nothing…. lost the will to call up to be lied to again. I did get an email, saying hopefully it will be done by the 10th. Was badly written, looked AI generated, not very professional. I am still k now, no one seems to care, the people you speak to appear to be thousands of miles away. Torn now between speaking with another supplier and running the gauntlet again or waiting. Thanks NowTV, you’ve been utterly less than average. May I council you to tell your customers the truth, at least that way we’re not making and breaking plans because of your failures.

Absolutely shocking continue to take money out of my account after services were cancelled in December 24 . Trying to get back what is owed I’m promised will be there in 5 days so every month I’ve waited for refunds since December 24 then to be told I need to wait another 45days this morning

Worst broadband provider EVER! Shocking customer service - if you can call it that?
Broadband signal kept dropping out - took me 4 days of constant calling only to be fobbed off at every point and told someone would call me back, when they clearly had no intention of calling me back. Trying to navigate the automated telephone service was like an obstacle course in itself, they clearly do not want you to speak to anyone and hope that you will give up. I had to do a google search to find a telephone number for them.
I entertained the calls - and having to constantly repeat the issues I was having with the signal dropping every 10 minutes.
Was eventually told that the problem was with the router - which they no longer supplied and the only way to fix the issue with my broadband (which is no longer fit for purpose) was to upgrade my package and enter into another contract with them.
Company needs to be investigated by Ofcom. Can’t believe that they are now part of Sky and that Sky supports / encourages such unscrupulous dealings. Utterly appalling.

Awful internet service, they give you a cheap plastic router that has absolutely terrible Wi-Fi signal and needs resetting every few days otherwise the internet crawls to an awful 6-9mbps over Wi-Fi. Never been resolved, and never been reliable, and the website is rubbish. They suggest I move my WALLS "Removing any obstructions - Solid walls, wood doors and fish tanks between your device and your Hub can affect your Wi-Fi signal." They've also disconnected my internet a DAY BEFORE the new internet is installed.

Signal constantly dropping down to 1 or 2 mbs and the phone lines close at 8pm... called today at 7.50pm as i just got home to report the third day of no Internet and they were already closed! They have already called a bt engineer but refuse to do what he advised... very bad customer service, promise refunds but never get them, close complaints without resolution or investigation, and if you complain to them they tell you to switch to sky!

Quick setup, while everything else is horrible

The setup itself was quick. But everytime I want to communicate them, I have to call and pass their bot, which doesn't provide right options and not helpful at all. It is 2025, why can't you provide all necessary functionality through the website?