I received the goods broken (a bottle).
Risposta di Nordic Temptations
Dear Mr Cassini,
Thank you for taking the time to share your feedback. We sincerely regret to hear about the unfortunate condition in which your parcel arrived.
The package you received contained two challenging items to ship together: a heavy product exceeding 3 kg and a delicate bottle. Please rest assured that we always take utmost care to protect our products during transit, using secure packaging methods. However, despite our efforts, accidents can occasionally occur during transportation.
It is surprising to learn that the parcel was delivered in a soaking wet state, as such parcels aren't normally even delivered to the recipient. as this suggests. We strive to collaborate with trusted shipping partners, but it seems that an unusual incident may have taken place in this case, potential mishandling.
We kindly encourage customers to contact us directly if any issues arise with their order, as this allows us to promptly address and resolve the matter to their satisfaction.
Please do not hesitate to reach out to our customer service team at info(at)nordictemptations.com, and we would be happy to assist you further. Your satisfaction is very important to us, and we are committed to making things right.
Thank you for your understanding.
Kind regards,
Mrs Sari Niinikoski
Partner at Nordic Tempations