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Valutata 1 stelle su 5

Terrible company, scammers. They take extra money from landlords to write fake damages on the reports. On top of many incidents, they claimed the door of a dishwasher was missing, when in the ac... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I’ve been working with No Letting Go Ealing since July, and Mary and Mark have been fantastic. They are friendly, professional and always quick to respond. They are incredibly accommodating, partic... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We've commissioned 2 inventory inspections with Nolettinggo so far and are the process of arranging 4 more. I've been very impressed with their service to date. I have found them to be extremely respo... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Abby was lovely to work with, managed to fit me in last minute despite her busy schedule. To my surprise they did an amazing job of noting every single detail. This will come in very handy for the fin... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari

Scritti dall'azienda

We offer Property inventory management services. Conducting inventory pre-tenancy check-ins,check-outs, mid-tenancy inspections, and more. As an independent and unbiased professional reporting service, our reports stand up to scrutiny and protect you in case of disputes


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

158 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(158)

50 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent Service

We have used the services of Zoofa from the Richmond branch on numerous occasions and always had a professional and fair inventory compiled by Zoofa. She is courteous and polite with our tenants and is willing to move her schedule around if we call her at short notice. We hope to continue using Zoofa's services well into the future.

24 novembre 2021
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Risposta di Nolettinggo

Thank you so much for your review, we really appreciate it. Zoofa very grateful for the feedback too!

Valutata 5 stelle su 5

Abby No letting go. = Amazing

Worked with Abby after working for 2 different agents who used no letting go. probably the best inventory clerk we’ve ever had. Spot on, check in and checkout has been seamless and shes never failed to come back to us. 5 Stars !

19 novembre 2021
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Risposta di Nolettinggo

Hello,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

Fantastic and fair

Fantastic and fair! Abby really knows her stuff. Highly recommend this company. I didn’t realise how invaluable an inventory is until we had trouble with our landlord.

10 novembre 2021
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Risposta di Nolettinggo

Hello,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

I had an inventory report carried out…

I had an inventory report carried out for my new rental property and couldn't be happier with the outcome. The report itself is incredibly thorough and has given me the confidence I need as a new landlord. The report was arranged by Stacy and her professionalism has been second to none - on top of making all the arrangements she has been on hand to provide me with excellent lettings and property management advice. I would absolutely recommend Stacy and No Letting Go to any landlord.

28 ottobre 2021
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Risposta di Nolettinggo

Hello David,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

Great reports from No Letting Go

Great reports from No Letting Go! The team are always reliable and helpful.

12 ottobre 2021
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Risposta di Nolettinggo

Hello Joe,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

Always happy to help

Always happy to help, reports accurate and easy to use
A pleasure to work with

12 ottobre 2021
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Risposta di Nolettinggo

Hello Lisa,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

Excellent and detailed report and…

Excellent and detailed report and evaluation of the property, done in a very professional manner. Would recommend.

11 ottobre 2021
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Risposta di Nolettinggo

Hello Jim,
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

Valutata 5 stelle su 5

Nolettinggo are a fantastic inventory…

Nolettinggo are a fantastic inventory company! They are reliable, flexible, incredibly helpful and reasonable priced. Their reports are thorough and produced quickly and efficiently. Keep it up guys!

5 settembre 2021
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Risposta di Nolettinggo

Hello Rachael, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valutata 1 stelle su 5

Terrible experience

This was the first time we have tried this company for our inventories. We arranged for an inventory to be carried out on 31st August which was confirmed by Stacy Allman at nolettinggo by email. The tenants were moving in on 3rd September of which she was aware at the time of booking. Nobody turned up to collect the keys on the 31st as arranged, and despite several calls and emails to the office, apparently Stacey Allman was never available but would call us back, but unfortunately never did. During one of our calls, we were told by someone else that they had no record of our booking, despite us having an email confirmation. This customer service was shocking, not only did this put us in a terrible situation of trying to arrange another company at short notice, we have received no explanation or apology for this huge error to date. We shall never contact them again and advise anyone considering to avoid as they are unreliable, rude and unprofessional.

Further to the response below, nobody phoned any of my colleagues at any point to cancel the arranged inventory. I have no idea what they mean by cancelling all appointments in our area? We only had 1 appointment booked for the inventory above. We were told that the staff member was on the way to collect keys so why would they say that if the appointment had been cancelled? Furthermore, when nobody showed up to collect the keys, they didn't returned any of our calls or emails over a 3 day period and even after this review have still have not contacted us with an explanation or apology. The explanation they have provided on here makes no sense and is basically trying to blame one of my colleagues for their own mistake, when they didn't even return my calls.

3 settembre 2021
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Risposta di Nolettinggo

Hello Sarah, I’m sorry you’ve had a bad experience. We were under the impression that all booked appointments in the area were to be cancelled following a conversation with one of your colleagues and apologise if this was not the case. We will always strive to provide each and every one of our clients with the very best customer service. If you wish to discuss the matter further please feel free to get in touch at info@nolettinggo.co.uk

Valutata 1 stelle su 5

Poor professionalism

Poor service. The check-out report full of errors. Poor communication and professionalism.

25 luglio 2021
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Risposta di Nolettinggo

Hi, im sorry to hear you are unhappy with the check out report. Could you let me the inventory clerk who produced the report and which agent you used, so i can investigate for you. Alternatively you can contact me at info@nolettinggo.co.uk
Many Thanks

Valutata 5 stelle su 5

Legionella survey

The Care Quality Commission required a Legionella report for my Dental Surgery in Knightsbridge. They are very picky so I was very pleased with the really excellently presented report which easily satisfied the inspectors. I will certainly use them again when the next report is needed.

13 luglio 2021
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Risposta di Nolettinggo

Hello, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valutata 5 stelle su 5

I wouldn't go anywhere else.

I have used No Letting Go for several years now. They have always provided me with a faultless service. They can be relied upon to provide the best advice too! I would not hesitate to recommend them.

12 luglio 2021
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Risposta di Nolettinggo

Hello Stuart, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valutata 5 stelle su 5

Recommend!

Great communication and always willing to help! Reports always given on time and would highly recommend.

Thanks again for all your help, and we will continue to use you in the future!

9 luglio 2021
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Risposta di Nolettinggo

Hello, Thank you for the 5-stars and for taking the time to share your feedback. We really appreciate your business.

Valutata 5 stelle su 5

Perfect Service!

Responsive, prompt, accurate, thorough and efficient - No Letting Go Southampton give everything you could possibly want from an inventory management service. I have used them repeatedly and would not hesitate to recommend John and his team.

31 marzo 2021
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Risposta di Nolettinggo

Thanks for such a lovely review Jane. We really appreciate it!

Valutata 1 stelle su 5

Don't trust this company

My landlord had this company come in to inspect the flat. A guy came and he was all smiles and chatty. He took lots of pictures, and asked me to sign his laptop just to say he had been at the flat. The following week I receive a copy of report from landlord which has my signature at bottom saying I agreed with its contents. They basically tricked me into signing off on a report I had never read. Don't sign anything they put infront of you.

14 gennaio 2021
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Risposta di Nolettinggo

Hi there, please can you let me know which area/town you are in, or which No Letting Go representative came to the property. This will enable me to find your specific report (as we do many different types). I will then contact you and run through the signature process. Please be assured it is not part of our process to falsify tenant signatures, and I apologise if the process has caused confusion.

Alternatively, please contact me on 01322 555128 or info@nolettinggo.co.uk
Best Wishes, Justine Tomlinson

Valutata 5 stelle su 5

Very professional team

Very professional team and quick service, our inventory check in report was very detailed and clear.

29 dicembre 2020
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Risposta di Nolettinggo

Thanks for the great review Mona, much appreciated!

Valutata 5 stelle su 5

Advised to us by my landlord insurance

Advised to us by my landlord insurance. Professional, quick responses and report given. Easy, no problems.

11 dicembre 2020
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Risposta di Nolettinggo

Thanks for such a lovely review Charls. We really appreciate it!

Valutata 1 stelle su 5

no letting go Gravesend

Been using no letting go Greenwich, but went to this franchise as the own persuaded me that they could do the same if not better job. They couldn’t get into do the metre readings. The freeholders and managing agents all went in. These guys said they can’t get in. As a result, I’m left out of pocket and these guys said not our fault and I cannot go back to them months later, I went back to them soon as I saw the inventory without the meter readings. Avoid these people, looks like all the want is their invoice fee paid and them give you an inventory with things missing. Pointless inventory. And they argue that they are right. Avoid avoid avoid

In reply to your reply.
At what stage did I ask you to pay the utility bill? I have asked you this month when i negotiated the bill from over £900 down to just over £70. The managing agents went in after you said you couldn't get in, that email was forwarded on to you. You ignored that email and now saying you never received it. After receiving a final email from your company to say you will no longer correspond, this is my review of your company.

16 novembre 2020
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Risposta di Nolettinggo

Hello Avtar,

Many thanks for leaving your review and we are sorry you felt unsatisfied with the service you received.

To clarify the situation, we did make you aware when the Inventory was carried out that we could not access the meter cupboard though we would happily return upon receiving confirmation that the meter was accessible, on the day we attended. Following this we did not hear from you for almost 4 months until recently where you requested that we pay your utility bill. An inventory is a time-bound document, so unfortunately at this point it’s too late to make amendments to it, as the meter reading would no longer relate to the start of the tenancy.

Valutata 5 stelle su 5

We work with the girls in HQ

We work with the girls in HQ. Justine and Debbie are a delight to work with, very knowledgable and happy to help us

6 ottobre 2020
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Risposta di Nolettinggo

Thanks for such a lovely review Jane. We really appreciate it!

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