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Valutata 1 stelle su 5

Rolled the subscription on without consent, and then refused to cancel it. The law doesn't allow this, but Nimbus don't seem to be concerned with that.

L'azienda ha risposto

Valutata 5 stelle su 5

Nimbus Maps is a game changer for property agents. It makes identifying potential property projects easy because all the information you need is on one screen. The new features make this even easier.... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Great except for measuring tool which is complicated. How about 1 tap/click (t/c) to place start, hold & drag to adjust. Then 2 t/c for position 2 (+ hold & drag as before); CNTRL X to delete (and r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

There is nothing like Nimbus Maps out there, as far as I've been able to see. The level of information available is very detailed and covers many other information platfoms. Its all packaged very c... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Azienda per la gestione delle proprietà immobiliari
  2. Servizio di investimenti
  3. Geometra
  4. Investimenti immobiliari
  5. Consulente immobiliare
  6. Perito immobiliare

Scritti dall'azienda

Nimbus® exists to help property investors, developers and professionals make the best property decisions. It is a subscription software service created by property professionals to be accessible by everyone, irrespective of the size of their organisation. Visit our website to understand the benefits of using Nimbus to help you FIND, ASSESS and CONNECT, and how we offer training to help you succeed.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

288 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,2

Tutte le recensioni

(288)

7 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Sinead is brilliant at understanding…

Sinead is brilliant at understanding the clients needs regardless how difficult they maybe, so that she can accommodate our requirements whether it be eHGV, telecoms, EV or develop. Always happy to work with her.

22 ottobre 2024
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Risposta di Nimbus®

Hello,

Thanks so much for your positive review, we will be sure to pass on your feedback to Sinead too. We are pleased you are having a brilliant experience with us, anything we can do to help please continue to reach out.

Thanks again,
Nimbus

Valutata 5 stelle su 5

Essential Real Estate Tool

Excellent software that has so many features which really boost real estate work to another level! Thank you Nimbus also for the training and guidance sessions.

18 ottobre 2024
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Risposta di Nimbus®

Hello,

You are very welcome - anytime you need any help please give us a shout.

Thanks for your fantastic review,
Nimbus

Valutata 1 stelle su 5

My experience has been deeply disappointing

In 2022, I signed up for a one-year contract with Nimbus Maps at a cost of £1,200. Unfortunately, during that year, I discovered that the software did not function as promised. Specifically, the software failed to accurately identify plots of land by the minimum land area, which was the primary reason for my subscription. It frequently missed relevant plots and included others that did not meet the specified criteria.

I contacted the support team via telephone and was informed that someone would get back to me, as the relevant personnel were unavailable at the time. However, no one returned my call. I tried calling again on a different day, but received no answer.

Since I was unable to use the software as intended, I allowed the contract to run its course and made sure to contact Nimbus Maps around three weeks before the contract's expiration to confirm that my card would not be charged again. To my surprise, I was told that it was impossible to cancel because I had to provide 30 days' notice. As a result, I was informed that I would be charged for another year.

Despite multiple emails and phone calls, Nimbus Maps refused to cancel my account, stating that the contract could not be terminated. My continued requests for cancellation were ignored, and my card was subsequently charged another £1,200.

As of October 2024, I have sent numerous emails to Nimbus Maps’ support team and personally addressed letters to the company’s directors, which were sent via Royal Mail signed-for service. I requested cancellation of my account and information on how to file an official complaint. Nearly three months have passed, and I have received no response to any of my correspondence.

Furthermore, I’ve noticed that the terms and conditions on their website have been updated multiple times over the past two years, without any clear record of the changes. This raises concerns about the transparency and consistency of their policies.

In total, I have lost £2,400, and I remain concerned that my card may be charged again. I strongly advise potential customers to exercise caution when dealing with this company, as my experience has been deeply disappointing. For reference my name is John Baxter.

15 ottobre 2024
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Risposta di Nimbus®

I’m sorry to hear about your dissatisfaction.

I have thoroughly investigated the matter and can confirm that all correct processes and complaints procedures were followed. Our records show that after your 6-day trial, you subscribed to our service following a discussion with our sales team, during which no defects were mentioned. The terms regarding the auto-renewal period were clearly outlined in the communication before your commitment, and we’ve seen consistent usage of the service throughout your subscription.

Additionally, we have a self-service portal where clients are required to store a payment card for the subscription to function when paying monthly. This card must be uploaded by the client, and it can be overridden or updated in the portal at any time.

I would also like to clarify that we have made only one change to our terms since your sign-up. This update reflected minor internal adjustments, but no changes were made to our core policies.

Regarding the bounced emails, we have now spoken directly to ensure all points have been covered, and we have verified that our communication about the outcome of your complaint was sent at each stage of the process. Unfortunately, it appears some emails may not have reached you due to issues with your email provider.

We appreciate that clients may experience frustrations from time to time, and we take these concerns very seriously. We are committed to proactively addressing issues and preventing such situations from arising in the future.

If you feel I have missed any concerns from our telephone conversation, please don’t hesitate to get in touch.

Best regards,
Team Nimbus

Valutata 1 stelle su 5

I cancelled my trial and yet I only…

I canceled my trial a year ago and only purchased land registry documents from the company. Despite this, they saved my card details and have since made five unauthorized transactions of £120. This is fraudulent, as the money was taken without my consent. I intend to report this to the authorities and will also be claiming my money back through my bank. Be cautious of companies like this that don't listen and try to bind you to contracts without consent or a signed agreement. Beware of fraudsters. they have tried to take more transactions but it was a good job I froze my card.

11 settembre 2024
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Risposta di Nimbus®

Thank you for sharing your feedback. We take your concerns seriously and want to clarify that we have communicated with you to resolve this matter. Our accounts team will reach out to you again to address any remaining questions.
We want to assure you that transparency and integrity are at the heart of our business. We take pride in providing honest, trustworthy service, and no fraudulent activity has occurred in this situation. We hope to speak again soon. Kind regards, Team Nimbus

Valutata 5 stelle su 5

Nimbus Maps

We have found Nimbus very useful for commercial property searching and has some excellent features. We dealt with Sinead since booking the demo and she has proved to be very knowledgeable about the product and helped us quickly and efficiently every time we have required anything. Thanks

12 settembre 2024
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Risposta di Nimbus®

Thanks for taking the time to share your positive experiences with our team, Sinead is very knowledgeable and I am sure will be delighted to hear your great feedback.
Thanks,
Team Nimbus

Valutata 5 stelle su 5

Another great experience with the…

Another great experience with the Nimbus team and our manager, Carly, who invited Chris Fleming to understand deeper ideas of usage of Nimbus Maps for our benefit. As usual, the session was an hour long and really informative. Thanks again to the Nimbus team. Recommend!

10 settembre 2024
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Risposta di Nimbus®

Thanks for sharing your positive feedback about our team, they will be pleased to hear how informative you found their support.
Thanks
Team Nimbus

Valutata 5 stelle su 5

Very impressed and invaluable in my job in estates management for grocery retailing

I work in estates management and have been really impressed with the Nimbus Maps system. It covers my needs effortlessly and consolidates time extensive data gathering tasks into simple 3/4 min exercises. It has improved my productivity considerably and I would be lost without it.

Sinead was pivotal in jumping onto our requirements and ensuring the solution was fit for purpose, I was very impressed by the speed and ease of communications with Sinead and Nimbus to get us set up as a client.

5 settembre 2024
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Risposta di Nimbus®

Thanks for sharing your positive experiences with us about how Nimbus has improved your productivity. We are delighted Nimbus is helping you in your role and that you had such a positive experience with our team.
Thanks,
Team Nimbus

Valutata 5 stelle su 5

Great company, great product, and exceptional service!!

I recently had an outstanding refresher session on Zoom with Carly Igoe from Nimbus Maps. Carly’s expertise, friendly demeanour, and informative approach has left a lasting impression. In fact, it was the best session I’ve ever received for any product!

Nimbus Maps has impressed me with its comprehensive functionalities and tools, designed to enhance the customer experience. The company has truly embraced a culture of excellence in everything they do. Plus, the advanced package’s price is an absolute steal.

Great company, great product, and exceptional service—Nimbus Maps has my highest recommendation!

19 luglio 2024
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Risposta di Nimbus®

Thanks for your incredible feedback about our platform and team.

It's brilliant to hear what a great experience you are having overall and we wish you every success.

Team Nimbus

Valutata 5 stelle su 5

Nimbus is a great piece of software to…

Nimbus is a great piece of software to use for my commercial property ventures. I can identify statistics and data for all aspects of my commercial property acquisitions and the staff are helpful and professional whenever I have a query or need advice on how to use the software. I would definitely recommend Numbus.

13 maggio 2024
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Risposta di Nimbus®

Thanks for your great feedback, it's brilliant to hear how useful you are finding the platform for your property ventures.

Team Nimbus

Valutata 5 stelle su 5

A great system for Property management and planning alerts

I found Nimbus super easy to use, stacks of data at your finger tips, great insights on adjoining properties and locality and what started as a Planning alerts tool has turned into much more. Team at Nimbus are always really helpful and training and tips have been a great help.

12 febbraio 2024
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Risposta di Nimbus®

Thanks for taking the time to give us your positive feedback.

We are delighted you are finding Nimbus easy to use and that having property insights at your fingertips is so useful for you.

Our team are always happy to help - so do continue to reach out if we can be of assistance.

Thanks
Nimbus

Valutata 4 stelle su 5

Affordable mapping system

Excellent platform - always adding features and training good to

9 febbraio 2024
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Risposta di Nimbus®

Thanks for the incredible feedback. We love adding new features and are super happy they are making a difference.

Team Nimbus

Valutata 5 stelle su 5

An invaluable tool

We use Nimbus maps almost daily in our search for investment and development properties. It has layers and layers of functionality which make it an invaluable tool.

12 febbraio 2024
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Risposta di Nimbus®

Thanks for your valued feedback, we are delighted that you are finding Nimbus an invaluable tool you use daily.

Team Nimbus

Valutata 1 stelle su 5

Do Not Pay for a Years Subscription

Unclear with T&C's on renewal and don't inform you when your renewal is due so that they can tie you in for another year. No goodwill and just refer you to T&C's. Avoid or only pay for a monthly subscription

7 febbraio 2024
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Risposta di Nimbus®

Thank you for reaching out to us with your feedback. We truly value your support and would like to understand your concerns in more detail. However, it seems that we are unable to locate your account based on the information provided.

To ensure that we address your concerns appropriately and provide you with the assistance you need, could you please reach out to our team at success@nimbusproperty.co.uk? Our dedicated team will do everything possible to investigate this matter for you and provide a resolution.

Warmest regards,
Sophie Underdown
Customer Success Manager

Valutata 1 stelle su 5

Financial conduct authority do not…

Financial conduct authority do not regulate nimbus maps. Be point fully aware of nimbus maps who may sign up on a free trial, will ask you to commit for one full whole year to sign a contract, and who's business it appears might not be substantial to FINANCIAL CONDUCT AUTHORITY. Yet I have not found this up their website at all. I say this due to unforseen circumstances, and as a matter of fact I've been threatened by the manager herself with lawsuits if I do not keep up substantial payments even while being in the free trial period and actually I used only as a consumer individual. I must say has NOT earned me anything during the free trial,when I once used this software, and even instead I am being treated like a business client. Be wary of unregulated companies who get you locked in on a subscription too etc. What's more, I am mum of a large young family, and am on a small amount of income each month, nimbus maps proposes to keep taking from me....and I've been told they cannot make me a full refund of money taken from the account that was pointful for my own family to feed. due to the software I'm very stressed out, with a little money on a shoe string budget.

30 gennaio 2024
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Valutata 5 stelle su 5

Great system easy to use simple to…

Great system easy to use simple to source and saves time and money. Everything you need on one site!

24 agosto 2023
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Risposta di Nimbus®

Thanks for your feedback, we are delighted you are enjoying the Nimbus platform, whilst being more efficient and effective in your role.

Thanks
Helen

Valutata 5 stelle su 5

Great platform with fantastic support

Great platform with fantastic support. Recently had my renewal, spoke with them and got some great help with my requirements. Renewal was arranged with a few added extras and a trial of things I may need. All in all, a great service and response time. Help on hand that is human with a person touch. I took a while to find my way around the software and still get lost, but help is an email or call away always.

14 luglio 2023
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Risposta di Nimbus®

Hi Sean,

Thanks for sharing your positive experiences of our helpful and supportive Client Success team. They are committed to supporting our clients and providing exactly what they need to help them get the most out of their Nimbus plan. I am pleased you noticed the human touch, that is certainly something we aim to provide.

Please reach out to us anytime if we can be of any further assistance.

Thanks,
Helen

Valutata 5 stelle su 5

Our experience has been great

Our experience has been great. We utilise Nimbus platform to sense check our deal numbers which helps us to put forward our offers to vendors and agents with confidence. It is a valuable appraising tool (for estimated costs and returns) for our business and saves us substantial time and effort. Having an allocated accounts Manager Carly Igoe, with her support and understanding of our business needs has been invaluable for us. Where we had more complex technical queries, Paul Davis the Co-founder of Nimbus himself personally phoned to discuss and help clarify Nimbus appraisal methodology. I would rate this company as 5 star due to its customer focussed approach and the value you get for your money from the platform itself. Thank you to their invaluable staff members who have always been friendly and helpful whenever we have approached with any queries. Highly recommend Nimbus.

4 luglio 2023
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Risposta di Nimbus®

Hi there,

Thanks very much for your positive feedback, we are pleased that Nimbus provides the extra confidence you need in your numbers. It's also great to hear about your time and cost savings too.

Our team are very approachable and we are committed to supporting everyone with our human touch and valuable property insights.

Please do reach out to us anytime we can be of any further assistance.

Thanks,

Helen

Valutata 5 stelle su 5

Energy Development

I have been using nimbus for the last 5 years, what an incredible piece of software. it allows me to identify my development all at once without me switching to other different pieces of software to identify multiple tasks. i have tried them all and nothing comes remotely close to Nimbus's Cost and Performance.

3 aprile 2023
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Risposta di Nimbus®

Hi Sean,

Thanks for taking the time to leave your feedback.

It is fantastic to hear that you are enjoying your Nimbus subscription and finding this hugely beneficial to streamline your tasks into one place.

Thanks again,
Helen

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