Niantic Recensioni 

So so bad. Logging in is the most frustrating experience ever. Shame on you niantic!

Support is a joke. Just an automated message saying your claim is a lie and no way to talk to a person

Legitimately the worst gaming company of all time!!! They only care about money support is utterly useless they have no voice to change things niantic don't care about their plàyerbase at all rigged shiny odds rigged pvp battles DISGUSTING USELESS COMPANY please fire yourselves!!!!

Hello Niantic,

I have come to you as Ive been told to come to prior communications with
you and your amazing team about a ban appeal .

On June 7th 2024, I was going to log onto Pokemon Go but my account was
mistakenly banned. In over 6 years playing your glorious game, Pokemon Go,
I had never got a warning, suspensions or shadow bans. This game single
handedly built a stronger relationship with my family. This game and this
account mean so much to me. It has impacted my life massively for the
better.

In the 6 years I've been playing this game, I have enjoyed every last
moment from community days, to raid days to go fest. I have been loyal to
you for so long and I spent a lot of time and money on your game. It was
such a shame when I found out my account was mistakenly banned as I had no
wrongdoing. I have never broken any ToS or used third party apps to cheat
on your game. I've only used Android , installing your game on the play
store for so long, I've bought so many phones just to play your game.

I hope you understand me and how I feel about this situation. If you need
any extra info or proof of me owning the account, tell me and I'll send it.

It would mean a lot if you could sort this out so I can play your beautiful
game again

Yours Sincerely, onthego09.

I've also had another 3 accounts banned for absolutely no reason . It can't be any coincidence.

Worst company ever. Stupid decisions, No support, never listen to the players.. Bunch of imbeciles. Someone more capable needs to buy them and make them better.

Appalled by Niantic support. I originally reached out to them because I was suddently unable to log in to my account and didn't know why. They told me they couldn't find an account with my username and said I could ask a friend to find me in their friend list. My friend could find my account but the character avatar and username had been changed, so evidently my account was hacked and stolen. I tell niantic support this, and they reply that they don't help with login issues related to "third party credentials" (since my main login method was my Google account). I try to tell them it's not my login that is the issue but rather the fact that someone has stolen my account, and they again give me a dismissive non-answer. I try to send them any information I can think of to try to prove that the account belongs to me and has belonged to me since I made it in 2016. And they reply with 'if you want to keep playing pokemon go, you can make a new account'. I once again try to plead with them because obviously I want my own account back. It has pokemon that matter greatly to me, and I've spent so much time and energy on it over the years. Niantic support reiterate that they want me to make a new account.

I'm devastated by the fact that they refuse to help me, and I'm also disappointed by the complete absence of compassion I feel that I have recieved. The fact that they expect me to be completely happy with just making a new account and losing years of hard work and several pokemon that I'm dearly attached to is just baffling to me. Especially since I now know that even if I could somehow manage to find replacements for all of my most beloved pokemon, if someone were to steal that account as well I would once again be left with nothing. And with no help from Niantic.

They keep telling me to contact my login provider, as if Google can do anything about the fact that my pokemon go account has been stolen. The person who hacked me has removed my Google account as a log in method. So I doubt Google could do anything, assuming I could even contact Google (which is very difficult to do, the only option I am finding is to post on a public forum). And they keep reiterating that they don't help with "third party credentials issues", but at least in my app there are no other ways to log in. The only Niantic login option available to me is Niantic kids, and seeing as I am an adult I would not assume that's what I'm meant to log in with. And that's ignoring the fact that niantic kids didn't even exist when I made my account in 2016.

Niantic support seemingly could not care any less about how much this account means to me. And it might sound silly to care that much about a game. But I've walked for hours every day until I had blisters on my feet during some events to try to find certain pokemon that usually don't spawn in the wild here. I've gone out in -30°C and heavy snowfall to raid legendary pokemon. I have cried and cried at the loss of my account and the refusal to help me get it back. My best buddy pokemon made me feel less alone during some really difficult experiences. And now they are gone forever and I will never see them again.

My latest email to niantic support has been ignored. They don't care to even respond, I guess because they and I both know that they're not going to help me anyway. I can't in a polite way express how disappointed I am in this company. I genuinely couldn't believe it when they told me to just make a new account. It felt like a slap in the face.

Ein unterirdischer Support!
Es wird auf Fragen überhaupt nicht eingegangen und nur auf Nutzerrichtlinien verwiesen.
Für diese sture null lösungsorientierte Arbeitsweise benötigt man kein Personal.
Diese Arbeitsplätze können gestrichen werden.
Dann kann das eingesparte Geld für eine bessere Programmierung des Spiels investiert werden.
Wirklich gruselig, wie ein Unternehmen so ein gutes Spiel wie Pokemon kaputt machen kann.....

Absolute dog poopoo support system, as a person who has played many games and gone through good bad and mediocore support systems; this is the absolute worst. They act like the poor people trying to get their accounts back are trying to breach some super secret government firewall and need to prove their identity with a 10step verification system, which is incredibly stupidly built. How am I suppoused to, let alone probably hundreds of thousands of others, remember some minute details from 7+ years ago from a mobilegame account most of us created as little kids. Thankyou for ruining the game and memories for everyone niantic, you are doing a great job, right up there with nintendo. Nothing positive to say about their system, listen to the community selfish company.

Absurd. I rarely play because I don’t have time, I get banned for the second time, explain I just moved to Brazil, that I’m not spoofing, that I use an iPhone, and still nothing. I only get the answer that I violated the terms of service. No review, no nothing. Just a generic answer.

They are thieves, and they don’t do their jobs properly, and can’t be bothered to even properly answer you. You put in real money to play and make the game even just a bit enjoyable, and you get banned for no reason and not even allowed to show proof you moved and didn’t do anything. As someone who worked in customer support, I’m appalled by how they treat their clients.

Once the ban is lifted, I’m finishing up the coins I have then stopping the account. Purely because of the money I just put in.

As a mega Pokémon fan, this felt like a gut-punch from Niantic. After playing for 6 years and using it while travelling the world collecting Pokémon, spending a lot in their shop. My partner was unable to log in and when asking for help from Niantic, they asked a bunch of questions which we are 100% sure were answered correctly, and even provided other information that no one would know except them (Like exact locations where she scanned stops) and they told her it wasn't correct and we should just start a new account, like it wasn't important. She spent a lot of money on Pokémon Go and all to lose her Pokémon and items from around the world. I can't believe that something that was so big has such poor customer service.

It's clear as day that they didn't even check the answers against the account or they found it was hacked and couldn't be bothered to solve problems with their product.

Absolutely lacking any care for its player base that funded them. I can't explain how angry and upset Niantic have made us. I know its just a game, but it's also a business that should provide security and what they took money for.

Not to mention the clear security concerns of someone else, a hacker having access to location of players. Imagine the kids losing access and the hacker being able to work out where the kid might live just by looking at the collection of in-game "gifts" to see where is the most common ones are from. At the very least, they'll know where the user has been to or hangs out at.

Niantic should have to do proper investigations into accounts with suspected hacks to avoid hackers knowing the locations users have been to or are at regularly. Not just a series of questions and when it means work just blocking the real owners of the account to avoid the hassle.

Trying to get my son back on his account after he forgot his password. Absolutely no help from customer support. Not sure why I would want to hack a Pokémon go account or why I would deliberately put the wrong credentials in when registering (pretty sure I didn’t).
Verification code never came through and email support Peter said there was nothing they could do to help and were closing the chat!

Support is non existent!…well at least lifeform wise, you will get bots and automated responses but you won’t get any information or humans. You do however get copy pastes and incorrect answers that are irrelevant to the question you asked. For a billion dollar company they sure don’t have any employees except those who obviously work high up and collect the revenue from players. Worst experience I’ve had with such a title, absolutely appalling.

Started out in Oct. 2020, made a pogo account, was fun at first.
Although some updates to the map were nice, the avatars prior to this were abysmal and oh so ugly!
The game has MANY bugs that are left unfixed, and it just keeps piling up.
They have random bans on players who don't cheat, but there are tons of cheating in PVP (some people having a charged attack when the match starts, or 3 shields, or they always magically have exactly the pokemon that counters yours). Never playing PVP again.
You can't log in to your account? Don't bother sending a ticket, these people are brain dead NPCs. You won't get any help.

Garbage company. Kick rocks

Tages Kämpfe werden von Ninjantic manipuliert.
Lade Attacken werden blockiert wenn man kurz davor ist zu gewinnen.
Ich habe Videos gemacht als Beweis die ich auf YouTube hochladen werde.

It’s to hard to get Poké coins especially if your not in a city or big village/town please make it easier

The support is the wurst they never help with anything.
If the raid freezes and I lose my pass they don’t give you a new one.
If there is a bug in the game they don’t do anything to help.
I bought clothing that glitches with money and they won’t fix it or refund.
When I lost my super energy they refused to help.
I am done with the game the outfits are bad looking to and the choice is so small.

Bot support auto reply only. They don't have any humans working for their support and everything is automated with ChatGPT. They just send copypasted pre-chewed garbage and don't solve any of your problems. Extremely greedy and disrespectful solution to a problem that didn't exist.

I give you a poor rating basedon how you treated your employees at the 2024 Pokémon go event. You not only had them standing for 13+ hoursand were un ableto sit down when temperatures where even unbearable for the attendees. And yeah I know filling out the application you ask can you take the heat but this was different over the weekend. You hade so many people falling from the heat then some of your people brought somethingfor shade and took it away to put up a broken umbrella. And the so called managers where worth nothing because they couldn'treallydo their job because "Niantic" you guys were just horrible. I am hopefully that you will have worker for next years event, because you ran off halfof your workers. And I was there all 3 days for both sessions.

Can't nominate spots under level 30 lack of pokestops and gifts pokeballs etc just all greed. wanna play a can't drive disabled but everything is so damn far! not a single stop near my house I live in a well known apartment complex ffs.