New Homes Mortgage Helpline Recensioni 

My experience has been very positive with New Homes; I received excellent support and advice obtaining my mortgage and was given regular updates throughout the process.
Initially I was advised by Lewis Jackson who was very helpful and professional. He listened carefully to the type of mortgage I wanted then spent time locating the correct one for me. He went through the advantages and disadvantages of each possible mortgage and supported me in making a decision that was right for me. I also found providing the necessary documents and ID was completed easily; since undertaking the house buying process, I have found that systems used by others to provide documents and ID have not been straightforward but this was not the case with New Homes.
Once the mortgage was chosen, I was informed regularly of its progression by Megan Dodds who explained and clarified each step of the process. I found her to be patient and professional; who was always happy to explain anything I wasn't clear about.
Overall I found the whole process a positive experience.

Our experience with New Homes Mortgage has been excellent from day one! As first-time buyers, we had lots of questions and weren’t always sure what to expect, but Michaela and Thomas made everything clear, straightforward and made what could have been a stressful process feel simple and well-organised.

Thomas guided us through the application process with patience and professionalism. After our application, Michaela took over and was equally brilliant - always keeping us updated, explaining each step, and ensuring everything moved smoothly.

We’re very grateful for all their help and couldn’t have asked for a better experience. Highly recommend New Homes Mortgage to anyone looking for knowledgeable, friendly, and reliable support when buying a home!

This is the second time I've used NHMH and I will continue to use them in the future.
The service is always outstanding, there is never a long time to get through to them. Sarah the mortgage advisor was really patient and explained everything to me that I didn't understand and explained various options. She never gave up when we encountered some challenges from lenders (I never knew some lenders don't lend on a property that's been sold for the second time in 6 months).
Marina from the progression team was always so help and called me every couple of days with an update. She was able to chase the lender up when they seemed to be dragging their feet. She was always on hand when I needed an update and most importantly she always got back to me even if it was just to say there was no update.

Thank you so much!

Shannon and Sam where both fantastic throughout the whole process. Made buying our first home easy, simple and stress free. Thank you

Megan was very efficient and professional and always provided timely updates

NHMH were fantastic in supporting me through the process of getting my loan offer. Everyone I spoke to was patient, friendly, and always quick to respond. Michaela Withers, who handled my application, was especially calm, reassuring, and kept me updated at every step. I’m really grateful to her and the whole NHMH team for all their help!

I was referred to NHMH by my builders as their "default/recommended option". While I have no doubt that they can handle routine cases, I got the impression that they might struggle with anything out of the ordinary. It felt as though they were doing me a favor by offering their mortgage service, rather than treating it as a professional service I was seeking.

The initial mortgage advisor seemed to focus on aspects that weren't entirely relevant to my situation. This approach was not particularly helpful or efficient.

I would not recommend this service, especially considering that there are excellent advisors in the market who actively listen, go the extra mile, and process applications much more quickly. These competitors offer a level of service that NHMH did not match in my experience.

I hope NHMH can reflect on this feedback and improve their service to meet the standards set by their competitors in the current market. There's significant room for improvement in terms of customer focus, efficiency, and adaptability to individual client needs.

Very happy with service provided.

We can’t thank New Homes Mortgage Helpline enough for their incredible support. As first-time buyers with no knowledge of how the process works, what could have been overwhelming instead felt smooth and well-guided from start to finish.

A huge thank you to Jake Spriggs-Moore, who was our very first point of contact. From the very beginning, he was friendly, patient, and reassuring. He explained the process clearly, took the time to answer our questions, and kept us updated at each step. His support gave us confidence right from the start and made the whole experience far less daunting.

An extra special thank you to George Ramsey, whose dedication was simply outstanding. He even worked with us on a bank holiday, and what should have been a short call turned into over 3 hours because George wanted to make sure we fully understood everything and had all our questions answered. His patience, professionalism, and commitment left us absolutely speechless - it’s rare to see someone go so far above and beyond for their clients.

We’d also like to thank Liam Rogerson, who kept us constantly updated once our application was with the lender. His consistent communication and reassurance gave us real peace of mind that everything was moving in the right direction.

What makes this experience even more meaningful is that, while other advisors gave us little hope, New Homes Mortgage Helpline truly believed in us and worked hard to make it happen. Now, we’re just waiting for the keys to our very first dream home - something we couldn’t have imagined without the amazing support of Jake, George, and Liam.

We are beyond grateful for everything this team has done, and we would recommend New Homes Mortgage Helpline to anyone looking for genuine, caring, and expert guidance on their mortgage journey.

This is the first time using New Homes and I can say the say we have received has been brilliant.
I would like to say that Megan Dean and Charlie Thomas Hood have been brilliant, they return calls quickly and have kept us informed each step of the way.

They have been brilliant right from the start with Sharon providing advice on the best product for me and Megan keeping me updated on the progress of my application. Thanks to them organising the mortgage has been really straight forward.

Myself and my partners experience with New Homes Mortgage could not have been better! We started off with Helen McGowan giving us plenty of help and advice as due to being first time buyers we weren’t the most clued up. She was also quick to answer any questions we had. After the application we were helped by Megan Dean who was constantly keeping us updated with the process while also pushing for updates for the seller! Thank you both very much for making this daunting experience so much easier!

Great team to deal with thank you so much.

Thank you Megan for keeping us informed throughout the mortgage application through to offer. Really helpful and professional person. We would definitely recommend NHMH to anyone looking for a mortgage.

Bellway recommended New Homes Mortgage Helpline, and I must say they are simply the best at what they do. Sharon and Micheala were very patient, calm, and responsive whenever we needed them. I must also mention that they don’t bombard you with loads of paperwork; instead, they handle everything smoothly and keep you updated at every step. I would happily recommend them any day, anytime

Michaela was great at keeping us updated throughout the mortgage application process, letting us know regular updates, what is currently happening. Would recommend.

Bellway recommended New Homes Mortgages to us. we were slightly apprehensive of them suggesting one of their partners. However, the experience of working with them was fantastic. Faultless in their communication and understanding of our needs. They proceeded to find the best and most suitable deal for us and arranged the application, whilst following up and chasing. All the time communicating with us.
We would like to thank Michaela especially for all her help and supporting us through this journey. She kept us constantly updated every few days and we received the mortgage offer within a week.

The team as New Homes are so helpful and reply so quick to every question - no question is too much to ask. They make a big decision so simple for you! Paul and Justina were great!

After wasting 10 weeks with another mortgage broker, Bellway suggested New Homes Group.

Based on my experience I was apprehensive, but within 5 mins of my first call with Callum, I quickly felt relaxed.

Between Callum and Kieron, they found a product to suit my needs, not only helping secure the funds but also restructuring my finances. Michaela picked up the account managing the lender, updating both myself and Bellway every 48hrs and securing the offer.

Amazing team, took all the stress away, can’t recommend them enough.

If only I’d found New Homes Group first, I could have saved myself a lot of stress, big thank you.

New homes team are who they say they are, we scouted several advisors but none to compare with new homes services.
They don't stress with volumes of documents, just few information and they are able to get the job done, communication wise they are excellent, very prompt and transparent in their transaction. I will recommend them anyday, anytime and to anyone without hesitation.
Brilliant 👏 team.

Edidiong