We had the delivery of our new kitchen units this morning in a multitude of different sized boxes which just managed to be fitted through doors. In spite of the inclement weather and early hour, the t... Leggi di più
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Sede
Cambia sedeFrankland Road, SN5 8YG Swindon, Freshbrook, GB
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The staff in the Swindon showroom were very helpful. They went to find a large sample of a new fabric from production to show draped over a chair. Delivery by Liam and Joe was very good. They let... Leggi di più
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A call into the customer experience team to help resolve a delivery issue I had put me in contact with Jamie. From our first conversation Jamie went out of his way to help and find a resolution, I was... Leggi di più
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Love the Matilda chairs I bought, they are exactly as you describe. The 2 delivery chaps went over and above to deliver and put in place. When they first arrived they could not find my chairs but afte... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili
- anche in
- Accessori per mobili
- Arredatore d'interni
- Negozio di arredamenti per salotti
- Negozio di arredamento da giardino
- Negozio di articoli da cucina
Informazioni su Neptune - Swindon
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
Frankland Road, SN5 8YG, Swindon, Freshbrook, Regno Unito
4,4
Eccellente
26 recensioni
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Thank you to Brian and Sean for being…
Thank you to Brian and Sean for being so polite and professional with my delivery 2/11/26
2 novembre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Roger north
Contacted me before arrival arrived exactly on time very efficient and polite excellent service
29 ottobre 2026
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Risposta di Neptune - Swindon
Good afternoon Mr North
Thank you for your kind review. We are so pleased your order has arrived.
Best wishes
The Swindon Team
Kitchen Delivery
We had the delivery of our new kitchen units this morning in a multitude of different sized boxes which just managed to be fitted through doors. In spite of the inclement weather and early hour, the two delivery men from Neptune were very friendly, efficient and considerate. Many thanks.
26 ottobre 2026
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Risposta di Neptune - Swindon
Dear Mr Anderson, we are so pleased to hear that your kitchen delivery survived the elements! We can't wait to see your finished kitchen.
Best wishes
The Swindon Team
Excellent from order to delivery
The staff in the Swindon showroom were very helpful. They went to find a large sample of a new fabric from production to show draped over a chair. Delivery by Liam and Joe was very good. They let us know when they would get here, and were polite, quick, and efficient in unpacking the chairs and putting them where they were required.
20 ottobre 2026
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Risposta di Neptune - Swindon
Dear Mr Scott, thank you for your kind review. We hope you enjoy your new chairs and look forward to seeing you again soon.
Best wishes
The Swindon Team
Great customer service
A call into the customer experience team to help resolve a delivery issue I had put me in contact with Jamie. From our first conversation Jamie went out of his way to help and find a resolution, I was kept informed throughout and absolutely delighted with my purchase. I can honestly say this has been the best customer service I have had in such a long time . Neptune clearly value their customers and I will confidently shop at Neptune again and recommend to others. Well done !
20 ottobre 2026
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Risposta di Neptune - Swindon
Dear Fiona
Thank you so much for your kind review and I am so pleased that you are happy with your purchase. We hope to see you again soon.
Best wishes
The Swindon Team
Super attentiveness service
Super attentiveness service to resolve a delivery issue, good communication over email, very prompt resolution of the issue. Well done Jodie for your support.
16 ottobre 2026
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Risposta di Neptune - Swindon
Dear Mike
Thank you for taking the time to write such a positive review. I am glad to hear your issue has been resolved.
Best wishes
The Swindon Team
Lovely inspiring store
Lovely inspiring store. Excellent customer service, sales advisor and design artist were both extremely helpful and courteous in helping us with our enquiry on choosing a table and chair set. Would highly recommend Neptune to anyone who appreciates quality furnishings.
9 ottobre 2026
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Risposta di Neptune - Swindon
Dear Joy, thank you so much for your kind review. We hope to see you again soon.
Best wishes
The Swindon Store
Very Pleasant Shopping Experience
Very pleasant shopping experience with excellent customer service
8 ottobre 2026
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Risposta di Neptune - Swindon
Dear Andrew, thank you so much for your kind review. We hope to see you again soon.
Best wishes
The Swindon Team
Any & Zea were so friendly and helpful…
Any & Zea were so friendly and helpful when delivering our sofas. They were super careful and cautious when bringing the products into our property. Great service 👍
9 ottobre 2026
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Risposta di Neptune - Swindon
Good morning, Andrew
Thank you for your kind review. We hope you enjoy your new sofas!
Best wishes
The Swindon Team
I had a furniture delivery today which…
I had a furniture delivery today which was several large boxes and the delivery drivers Alfie and Josh were amazing very helpful and super friendly. Thank you.
1 ottobre 2026
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Risposta di Neptune - Swindon
Thank you for taking the time to share your wonderful feedback. We are absolutely delighted to hear that your large furniture delivery went so smoothly and that our team provided such friendly and helpful service. Your kind words will certainly be passed along to the drivers to recognize their great work.
Kieran and Jason delivers today and…
Kieran and Jason delivers today and we're most helpful. Fast and efficient they had the unit in place quickly and unobtrusively.
28 settembre 2026
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Risposta di Neptune - Swindon
Good morning, thank you for your positive review. We hope you enjoy your unit. Best wishes, The Swindon Team.
Not good
Initially wrote a good review but come back to change it. Spent circa £2700 on shiplap some boards were cracked some warped ended up having to nail some to the frame behind most are glued. I did not want to see nails. Some I threw away TURNS OUT i am now 5 boards short. Spoke to Neptune to get a goodwill replacement. They declined! I also spent £2700 on a table and chairs with them earlier this year. Rewally poor service!
2 settembre 2026
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Risposta di Neptune - Swindon
Thank you for your kind review.
Love the Matilda chairs I bought
Love the Matilda chairs I bought, they are exactly as you describe. The 2 delivery chaps went over and above to deliver and put in place. When they first arrived they could not find my chairs but after delivering a mother load further on they found my chairs, they turned around and returned to my home to fulfil the delivery within the hour. So helpful, friendly and extremely professional.
31 agosto 2026
Risposta di Neptune - Swindon
Dear Jacqueline, we are so pleased that you are happy with your chairs. Its great to hear that the delivery team were able to find your chairs and come back to you quickly.
Best wishes
The Swindon Team
We recently purchased the Chichester…
We recently purchased the Chichester chest of drawers (Tall) and they just great. They fit our alcove perfectly and are of the very best quality. They’re not a light product but it was no trouble for the delivery driver Shane and co. Thanks Neptune.
22 agosto 2026
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Risposta di Neptune - Swindon
Dear Melissa. thank you for your kind review. We are so glad that your drawers fit, we are sure they look fab! Best wishes. The Swindon Team
Swindon Neptune Outlet store…
We visited the Swindon Outlet store today. We found it to be a lovely experience with a lovely range of furniture and accessories. Shame the cafe isn’t open on a Saturday
Apologies Neptune I didn’t realise I had given you a one star ! I have amended to a 4 star
22 agosto 2026
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Risposta di Neptune - Swindon
Dear Patsy, thank you for your feedback. Opening The Provenist is something we are looking into for the future. Is this the reason for a 1 star review?
Best wishes
The Swindon Team
Just received delivery of a sofa
Just received delivery of a sofa
The guys were very professional and courteous .
Fantastic
A credit to the company
18 agosto 2026
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Risposta di Neptune - Swindon
Dear Mick, we are so pleased to hear about your experience. Enjoy your new sofa!
Best wishes, The Swindon Team
Damaged double basin vanity…
Unfortunately my double basin vanity bathroom unit was delivered to the wrong floor in my home and upside down which meant the two sinks dropped out damaging them. Worst still after sending an email a few days ago I still have had no response from anyone at Neptune. Not the usual first class service I receive from Neptune.
3 agosto 2026
Risposta di Neptune - Swindon
Dear Michelle, I am so sorry to hear about your disappointing delivery and the damaged basins. As your purchase was through the Archive Store, I have asked them to contact you urgently.
Best wishes
Eve Bowen
Client Experience Lead, Swindon Store
I have been interested in the Neptune…
I have been interested in the Neptune Harrington range. I spoke with Elizabeth on the telephone who was very knowledgeable and helpful,thanks to her advice I shall be making a purchase soon.
24 luglio 2026
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Risposta di Neptune - Swindon
Dear Lesley, thank you for your 5 star review and we are so pleased we could help. When you are ready to purchase, please call the store on 01793 934255 and we can place the order for you.
Best wishes, The Swindon Team
Great customer experience
Spoke with Elizabeth on the phone earlier today, she was incredibly helpful and informative helping me to make a decision! Great customer service:)
31 luglio 2026
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Risposta di Neptune - Swindon
Dear Harry, thank you for your positive review. We are so pleased you were able to make a decision.
Best wishes, The Swindon Team
Prompt delivery and helpful staff
21 luglio 2026
Risposta di Neptune - Swindon
Good afternoon, thank you for your kind review. We hope you enjoy your new item.
Best wishes
The Swindon Team
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