Neptune - Colchester Recensioni 

269
•
TrustScore 5 su 5

4,9

342 London Road, Stanway, CO3 8LT Colchester, Essex, GB

•

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Valutata 5 stelle su 5

We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped! Alfi and Kieran who delivered, unpacked and fitted t... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store . It is our favourite Neptune & all the ladies are friendly & helpful . The l... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Neptune at Colchester is one of my go to stores . It’s always been an enjoyable experience, and I’m fortunate because each visit I’ve received outstanding service from the home specialist Sally . She... Leggi di più

L'azienda ha risposto


Dettagli dell'azienda

  1. Negozio di mobili
  2. anche in
  3. Accessori per mobili
  4. Arredatore d'interni
  5. Negozio di arredamenti per salotti
  6. Negozio di arredamento da giardino
  7. Negozio di articoli da cucina

Informazioni su Neptune - Colchester

Scritti dall'azienda

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informazioni di contatto

  • 342 London Road, Stanway, CO3 8LT, Colchester, Essex, Regno Unito

  • 01206 212 650

4,9

Eccellente

TrustScore 5 su 5

269 recensioni

5 stelle
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2 stelle
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4,9

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(269)

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Valutata 5 stelle su 5

We would like to say a huge thank you…

We would like to say a huge thank you to Debbie and the rest of the design team at Neptune Colchester for helping our living room design come to life. We are simply blown away by the end result and couldn’t have got the same result without their expertise. It has definitely been the icing on the cake after a long building extension project.
We would highly recommend the design service for anyone who, like we did, feels overwhelmed and would appreciate some gentle direction and creative input. It has made the whole process a pleasure from start to finish.
We had made some poor choices in the past but this we feel has saved us wasting time and money on purchasing furniture that was potentially the wrong fit or wouldn’t last. Thanks again.

23 settembre 2026
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Risposta di Neptune - Colchester

Good evening Rachel,

We are so happy to hear that our Interior Designer Debbie and the team was able to bring your vision for your living room to life. Completing a long building extension project is a major milestone, and we are delighted that our guidance helped make the final stage of your journey such a seamless and enjoyable experience.

Creating a home environment can feel overwhelming, especially when trying to avoid past mistakes and select pieces that offer both longevity and the right aesthetic fit. We are glad our creative input provided the direction you needed, saving you valuable time and preventing costly errors.

Thank you so much for taking the time to share your positive feedback and for recommending our services to others who might be feeling unsure about their space. Your kind words mean a great deal to us, and we hope you continue to enjoy your newly transformed living room for many years to come.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Neptunes @ Colchester

About 6 months ago we moved to a new build.
So once again we decided to return to Neptunes to furnish our new house as we wanted quality furniture and advice .
We've grown to love the service that Neptunes supplies.
So once again of we went to The Colchester Store for advice on furnishing as I didn't have a clue and my Mrs needed some ideas and help.
After many visits (which included taking photos and plans etc ) and chats with the crew we were given several ideas to peruse.
As time passed the staff seemed to spend endless time helping us.
With each visit to the store we were confronted with helpful, conscientious and most of all friendly professional staff ( also a cup of coffee😄 ) .
Our furniture was kept on hold so that everything was delivered on the same day.
On delivery day staff were on site helping to arrange everything and liaising with the delivery driver's ensuring everything went smoothly.
Our rooms are now beautifully fully furnished . We had a couple of small niggles but these have been professionally sorted by Colchester .
Our special thanks must go to Debbie , Mandie , Sarah and Charlene for there excellent personal professional customer service . Although I must add all the other staff are pleasent .
All staff are a credit to The Neptunes Brand.
Also thanks to the 2 delivery men of the 22/09/26 the names of which I have sadly forgot.
Me and especially my wife have once again caught
The Neptune Bug 😂😂
And I must add Happy Wife so Happy Life thanks to all the Neptune Girls at Colchester
Gav n Maria
Thanks Neptunes Colchester

22 settembre 2026
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Risposta di Neptune - Colchester

Good evening Gavin & Maria,

We are delighted to hear about your experience with our team and our lovely Interior Designer Debbie while outfitting your new home. Returning to us for such a major project is a wonderful compliment, and we are glad that our in-store guidance, patience, and design ideas proved useful throughout your visits. Planning a fresh space requires time, so we are pleased that taking photos, reviewing layouts, and discussing options together helped bring your vision to life.

It is great to know that coordinating the delivery for a single date made the process smoother for you, and that the on-site assistance ensured everything was placed just right. We appreciate your patience while we addressed the minor adjustments after installation, as resolving those details quickly is very important to us.

We will certainly pass along your kind words to the store team members and the delivery drivers who made your experience so memorable. Knowing that both of you are enjoying your beautifully furnished rooms brings us immense satisfaction. Thank you so much for taking the time to share your feedback and for placing your trust in our team once again.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

I want to write a review about Alfi…

I want to write a review about Alfi &Josh the delivery guys. I can’t thank them enough for their support and hard work over the last 2 days with 2 Home Design installations! Nothing was too much trouble and they were so polite and helpful to our customers. ⭐️ ⭐️⭐️⭐️⭐️

23 settembre 2026
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Valutata 5 stelle su 5

We had looked everywhere for a new…

We had looked everywhere for a new suite but kept returning to the original one we saw in this Neptune store .
It is our favourite Neptune & all the ladies are friendly & helpful .
The lovely Diane was helping us & in conversation we said that we were not sure how to configure it in our lounge . We were totally redecorating & I was also unsure of how to bring my colours together . She suggested we had a visit from one of their interior design team . Hence our journey began with the delightful Debbie Pearce .
She understood exactly what we wanted & spent time on advising & helped us considerably in bringing all our colours & furniture together . I cannot praise her enough & we're both very grateful .
The delivery was exactly as arranged & the guys unpacked all goods carefully & took away all packaging .

Ingrid Harris

Ingrid



2 maggio 2026
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Risposta di Neptune - Colchester

Hi Ingrid,

We are so glad to hear about your wonderful experience with us. It brings us great joy to know that you kept returning to our store for your new furniture suite and that our team made you feel so welcome.

We appreciate you sharing how our team members assisted you throughout your journey. Especially Diane & our Interior Designer Debbie. Finding the right layout and choosing cohesive colors during a complete lounge redecoration can certainly feel overwhelming, so we are delighted that our interior design service provided the exact guidance and clarity you needed to bring your vision to life. Hearing that your space came together so beautifully is truly rewarding for us.

It is also fantastic to know that the delivery process went smoothly, from the precise timing to the careful unpacking and removal of all packaging materials. We always aim to provide a seamless and stress-free service from the moment you step into our showroom until your new furniture is perfectly set up in your home.

Thank you very much for taking the time to leave such kind and detailed feedback. We truly appreciate your support and hope you enjoy your newly decorated lounge for many years to come.

Valutata 5 stelle su 5

Arundel table & Tilbury chairs

We ordered the Arundel table, bench with Tilbury dining chairs and Tilbury bar stools for the kitchen island and all looks as amazing as we hoped!
Alfi and Kieran who delivered, unpacked and fitted the goods were super professional and so very quick in getting everything sorted and the rubbish taken away. Excellent service from store to receipt of goods, thanks Neptune

25 agosto 2026
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Risposta di Neptune - Colchester

Good evening Elliott,

It is wonderful to hear how delighted you are with your new dining furniture. We are thrilled that the delivery team provided such a swift and professional service, ensuring your home was left tidy and everything was set up to your satisfaction. Thank you for sharing your experience.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

We have shopped at this store for many…

We have shopped at this store for many years. The staff as so professional kind and great at listening to what your vision is and then helping bringing it together with bells on. Over the last 4 months we have been working exclusively with Debbie Pearce to totally reform our lounge. She is so talented what we thought we wanted was nothing like we got. Her ideas totally elevated our lounge beyond our dreams I can’t highly recommend Debbie if you need advice on anything this is the lady you should speak. Thank you Debbie for bringing our dream to life we absolutely love love our Lounge simple put - not only are you a lovely person but hugely talented

11 agosto 2026
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Risposta di Neptune - Colchester

Good afternoon Jackie,

Thank you for sharing your wonderful experience! We are so pleased to hear our designer Debbie was able to understand your vision and bring it to life. It's fantastic to know that the ideas presented elevated your lounge beyond your dreams. We truly appreciate your kind words about Debbie's talent and dedication of our staff.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

From selection in store to delivery…

From selection in store to delivery -professional approach by all team members from start to finish!
Exactly why I return to Neptune! 😊

30 luglio 2026
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Risposta di Neptune - Colchester

Good afternoon Paul,

Thank you for taking the time to give your feedback! We are so pleased to hear that your experience, from selection to delivery, was professional and excellent throughout. We truly appreciate your continued loyalty.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Helpful and service with a smile!

The two delivery men were extremely helpful and accommodating in putting together the piece of furniture and placing it where required. I was grateful too for them removing all the packaging and taking with them for recycling. Thank you!

21 luglio 2026
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Risposta di Neptune - Colchester

Good afternoon Susan,

Thank you for your wonderful feedback! We're so pleased to hear our delivery team was so helpful and accommodating with assembling your furniture and placing it exactly where you wanted it. It's also great to know they took care of all the packaging for recycling. Hope to see you again soon.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Helpful and friendly service from start…

Helpful and friendly service from start to finish I had to rush out just before delivery was due delivery arrived and they realised I was in 10. They moved the bins so that they could place my package out of sight of the road where it could not be seen . left me a note very thoughtful caring great deliveries .

2 luglio 2026
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Risposta di Neptune - Colchester

Good afternoon Pearl,

We are so pleased to hear about the helpful and friendly service you received! It's wonderful that our delivery team went the extra mile to ensure your package was safely placed out of sight and left you a thoughtful note.

Warmest regards
Charlene

Valutata 5 stelle su 5

I always get such a warm welcome

I always get such a warm welcome, the staff are so friendly and helpful.

7 giugno 2026
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Risposta di Neptune - Colchester

Good afternoon Karen,

Thank you for taking the time to give your feedback! We are so pleased to hear that you always receive such a warm welcome and find our staff friendly and helpful. Your kind words mean a lot to us.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Fabulous staff and Fabulous furniture

Debbie who was our interior designer was just fantastic, she took great care in coming up with a wonderful scheme for our sitting room. Can’t recommend her and the team at Neptune enough, fabulous staff and fabulous furniture!

20 maggio 2026
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Risposta di Neptune - Colchester

Good morning Emma,

We're so glad to hear our designer Debbie created a wonderful scheme for your sitting room. It's fantastic to know you appreciate our team and furniture. Thank you for your kind words!

Look forward to seeing you again soon.
Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Josh and Alfie from Neptune

Josh and Alfie were her on time, really polite and warm characters who installed everything and peft with the packaging. Lovely experience

19 maggio 2026
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Risposta di Neptune - Colchester

Good morning,

We are so glad to hear you had such a lovely experience! We appreciate your kind words about our team and service.

Warmest regards
Charlene
Store Leader

Valutata 5 stelle su 5

Alfi and Josh delivered a coffee table…

Alfi and Josh delivered a coffee table to us. They were smart, friendly and professional. They made sure the item was centred properly in the room and tidied away the packaging which they took with them. A speedy, efficient service.

30 aprile 2026
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Risposta di Neptune - Colchester

Dear Sarah, thank you for your review, we really appreciate your kind words on the service Alfi and Josh provided during delivery and hope you are loving your new coffee table!

All my best,
Amy at Neptune Support Office

Valutata 5 stelle su 5

Our dresser arrived a day earlier than…

Our dresser arrived a day earlier than expected, but not a problem!! We are very pleased with the dresser.
Your delivery personnel - Callum and Stilyan -were polite and helpful, and everything is to our satisfaction.
Peter Mamelok

7 aprile 2026
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Risposta di Neptune - Colchester

Thank you for your kind feedback, Peter. We’re delighted to hear your dresser arrived safely and that you’re so pleased with it. It’s great to know Callum and Stilyan were polite and helpful, and ensured everything was left exactly as it should be.

All my best,
Amy at Neptune Support Office

Valutata 5 stelle su 5

The greeting as soon as you step…

The greeting as soon as you step through the door, by cheery happy staff. The products are impeccable and room sets and styling are inspiring, I wanted to buy everything!
But the personality of it, your made to feel as if that store is solely for you. I was introduced to all the staff is was fab. Unlike any experience I’ve had before where staff really couldn’t give a jot!
Well done Neptune, totally looking forward to my nxt visit.

2 aprile 2026
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Risposta di Neptune - Colchester

Dear Joanne, thank you for your wonderful feedback. We’re so pleased to hear you felt so warmly welcomed from the moment you arrived and enjoyed exploring the store and room sets. It’s lovely to know the team made you feel looked after and that the experience stood out so positively for you.

We really appreciate your kind words and look forward to seeing you again soon.

All my best,
Amy at Neptune Support Office

Valutata 5 stelle su 5

Neptune delivery drivers Sean and Josh…

Neptune delivery drivers Sean and Josh were very efficient and personable.
They assembled the furniture and took it upstairs without any problems.
A great delivery team.

31 marzo 2026
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Risposta di Neptune - Colchester

Thank you for your kind feedback. We're so pleased to hear Sean and Josh made the delivery such a smooth and positive experience. It’s great to know everything was handled efficiently and with care.

All my best,
Amy at Neptune Support Office

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