The team at Chichester were all very welcoming and helpful. The experience is very relaxed and enjoyable which makes it a joy when deciding on purchases. Great tea and coffee too plus dog biscuits for... Leggi di più
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Scopri cosa dicono le persone
I wanted to order some paint, I live on the Isle of Wight and couldn’t get over to the mainland. The lady I spoke too was made my shopping experience a pleasure, she was so helpful and friendly, I r... Leggi di più
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My friend and I love visiting the Drayton Neptune shop 2 or 3 times a year. Although I would love to say I was ordering a kitchen (I love all the room layouts and enjoy wandering around them), we c... Leggi di più
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We have purchased a number of products from Neptune over the last year or so. Without exception the quality and design is first-rate and we have not been disappointed. In all cases we have visited the... Leggi di più
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Dettagli dell'azienda
- Negozio di mobili
- Accessori per mobili
- Negozio di arredamento da giardino
- Arredatore d'interni
- Negozio di articoli da cucina
- Negozio di arredamenti per salotti
Informazioni su Neptune - Chichester
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Regno Unito
- 01243 904417
4,9
Eccellente
279 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
I wanted to order some paint, I live on the Isle of Wight and couldn’t get over to the mainland. The lady I spoke too was made my shopping experience a pleasure, she was so helpful and friendly, I received my order quickly, the packaging was secure. Very good customer service and very efficient.
Suzy
27 marzo 2026
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Risposta di Neptune - Chichester
Thank you for your lovely feedback, Suzy. We’re so pleased to hear your order was handled smoothly and that the team was able to make the process easy and enjoyable for you from a distance. It’s great to know everything arrived quickly and securely packaged.
All my best,
Amy at Neptune Support Office
The team at Chichester were all very…
The team at Chichester were all very welcoming and helpful. The experience is very relaxed and enjoyable which makes it a joy when deciding on purchases. Great tea and coffee too plus dog biscuits for our four legged friend.
9 aprile 2026
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Risposta di Neptune - Chichester
Dear Julia, thank you for your lovely feedback. We’re delighted to hear you felt so welcomed by the team in Chichester and that the relaxed atmosphere made choosing your purchases an enjoyable experience. It’s great to know your four-legged friend was looked after too!
All my best,
Amy at Neptune Support Office
A Lovely building in a glorious country setting.
My friend and I love visiting the Drayton Neptune shop 2 or 3 times a year.
Although I would love to say I was ordering a kitchen (I love all the room layouts and enjoy wandering around them), we come for the faux flowers that adorn both our houses. Their cushions and homewares are also very tempting.
We were welcomed by a lovely assistant who recognised us from our last visit late last year. I wish that I had noted down her name, but will do next time if she is there. She took time to make us a coffee and have a laugh with us. She is a great ambassador for Neptune and a thoroughly nice person.
The faux flowers we come for are lovely and far more realistic than other makes I have bought over the years. Seeing them in the various rooms around the building also shows how they would look arranged in different vases.
7 aprile 2026
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Risposta di Neptune - Chichester
Thank you for your lovely feedback. We’re so pleased to hear you and your friend enjoy visiting our Chichester store and that it continues to be an inspiring place for you both. It’s wonderful to know you feel so warmly welcomed on each visit and that the team helped make your time there even more enjoyable.
We’re also delighted to hear how much you’re enjoying the faux flowers and finding inspiration from the room settings throughout the store. We really appreciate you taking the time to share your experience.
All my best,
Amy at Neptune Support Office
Great service and great products
We have purchased a number of products from Neptune over the last year or so. Without exception the quality and design is first-rate and we have not been disappointed. In all cases we have visited the Chichester store to view and choose items for our home. Staff at this store are unfailingly helpful, knowledgeable and courteous to a fault; in particular, Howard, Karen and Emma have been both welcoming and extremely charming, and made our experience with Neptune an absolute pleasure.
4 aprile 2026
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Risposta di Neptune - Chichester
Dear Trevor, thank you for your thoughtful feedback. We’re delighted to hear you’ve been so pleased with the quality and design of your purchases, and that your visits to our Chichester store have been such a positive experience.
It’s wonderful to know Howard, Karen, and Emma have helped make your time with us so enjoyable.
All my best,
Amy at Neptune Support Office
The staff are always very friendly and…
The staff are always very friendly and there to help if needed. A drink is offered while you browse the displays. They are getting better with their "available now" items but could still improve. Who wants to wait 11-12 weeks for an item !! Furniture is a good quality but they do charge for delivery which used to be free.
25 marzo 2026
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Risposta di Neptune - Chichester
Dear Graham, thank you so much for your review and for taking the time to send us your feedback. I'm so happy to hear our Chichester team were able to provide you with such lovely service.
While we are always trying to improve on lead times, the 11+ weeks is normally due to an item being made to order which is not a process we can currently expedite as it is made from scratch in our factory, customised to your requirements. There are also sometimes items that do go out of stock, we always try to re-stock as quickly as possible.
We do now need to charge for deliveries due to the rising cost of delivering but I will pass on all of your review to the appropriate teams as we truly appreciate all feedback.
All my best,
Amy at Neptune Support Office
Very good quality and excellent service…
Very good quality and excellent service of the brand and products
12 marzo 2026
Risposta di Neptune - Chichester
Hi Mr Fley
Thank you for the positive review! I do hope the flowers were well received?
Best regards
Howard & the Chichester team
Such a friendly Store to visit
Such a friendly Store to visit. The Staff are incredibly helpful and it’s always a pleasure to spend time just browsing. Relaxing atmosphere.
12 marzo 2026
Risposta di Neptune - Chichester
Hello Irene
Thank you so much for the positive review. We always enjoy your visits!
Best regards
Howard & the Chichester team
Longmeadow garden furniture and great delivery service
I have just taken delivery of new garden furniture Longmeadow and coffee table. It is really beautiful, well made. I am delighted. Howard was great in the shop.
I have to mention the delivery support. Sean and Josh gave me a ring 30 mins before. They were polite, professional and extremely helpful and friendly. Took away all the waste to be recycled. They are both an asset to the company and great ambassadors outwith the shop. Thank you.
12 marzo 2026
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Risposta di Neptune - Chichester
Hi Fiona
Thank you so much for the kind words. It was lovely to able to help you. As I type this, it's finally sunny so I'm really hoping you're managing to enjoy your Longmeadow!
I will ensure that the dispatch team receive the feedback as well. They'll be delighted I'm sure.
All the best
Howard & the Chichester team
Lovely store (w Sussex) very helpful…
Lovely store (w Sussex) very helpful professional and friendly staff.
2 marzo 2026
Risposta di Neptune - Chichester
Hi Lissa
Thank you very much for the lovely review! We look forward to seeing you back in store soon
Best regards
Howard & the Chichester team
Howard’s customer service has been…
Howard’s customer service has been excellent!
23 febbraio 2026
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Risposta di Neptune - Chichester
Thank you so much Tara, that's really lovely of you to take the time to feed back.
Hope to see you again soon,
Gemma and the Team at Neptune Chichester
Risposta di Neptune - Chichester
Hello Vivienne,
We hope you can pop by again soon to add to your Neptune collection!
See you again,
Gemma and the Team at Neptune Chichester
Risposta di Neptune - Chichester
Thank you Jim, glad the team were able to help!
Best wishes,
Gemma and the Team at Neptune Chichester
Staff are always helpful
Staff are always helpful, they are great with advice, and often offer you a coffee.
19 gennaio 2026
Risposta di Neptune - Chichester
Thank you B Fisher!
We hope you can visit again soon and show us how the paint looks!
Best wishes,
Gemma and the team at Neptune, Chichester
Another positive shopping experience at…
Another positive shopping experience at Neptune Chichester. We visited to purchase dining chairs and Jenny and the team were very helpful, bringing the chairs out, making coffee and letting us seat-test without any pressure to make a decision. We left very happy with our purchase and Jenny made the ordering process very simple. She advised us on other products to maintain our existing Henley furniture. Best of all…our large German Shepherd was made very welcome and fed treats - another fan of shopping at Neptune
17 gennaio 2026
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Risposta di Neptune - Chichester
Hi Fran,
Thank you so much for your lovely review and your kind words. The team loved having you visit, with your lovely dog of course! We hope to see you again soon.
Best wishes,
Gemma and the Team at Neptune Chichester
Risposta di Neptune - Chichester
Hi Penny
Thank you so much for the lovely review. We look forward to seeing you in store soon!
Best regards
Howard & the Chichester team
Thank you
Even though I my query was rather 'off-the-wall', Eden was patient, charming and most helpful. Altogether a very pleasant experience. Thank you Eden._
7 gennaio 2026
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Risposta di Neptune - Chichester
Thank you very much for your lovely feedback, we're so pleased we could help and advise.
Hope to see you again soon,
Gemma, Eden and the team at Neptune, Chichester
Helpful staff and easy ordering
25 dicembre 2025
Risposta di Neptune - Chichester
Thank you Marc, I'm pleased we could help.
Hope to hear from you again soon,
Gemma and the Team at Neptune, Chichester
Excellent service
I visited the beautiful Neptune Chichester store last Saturday with my father who was looking for a present for his daughter in law. When I asked for some help Eden went above and beyond in the service and support that she gave us both. Thank you
6 dicembre 2025
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Risposta di Neptune - Chichester
Dear Mrs Roger,
Thank you so much for taking the time to let us know about your visit to our Chichester store. We hope you can pop in and see us again very soon.
Best wishes and Merry Christmas,
Gemma and the Team at Neptune, Chichester
If I could give ten stars I would
If I could give ten stars I would. This beautiful store is laid out in such an inspirational way. The welcome and offer of coffee whilst you wander from room to room makes you feel as if your visiting a friends home. There is always help and advice when you need it nothing is too much trouble from choosing a paint colour designing a room or in my case help with simply decorating a coffee tray and two vases with a few seasonal festive ideas, I have a whole house to decorate and furnish and Neptune will be my first port of call. Thank you.
27 novembre 2025
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Risposta di Neptune - Chichester
Hello Mary,
Goodness what a lovely review - thank you so much! It's been a pleasure helping you with new ideas, and look forward to your visit again soon. You're always welcome for a cuppa anytime.
Best wishes,
Gemma and the team at Neptune, Chichester
Super helpful assistants
The shop was very busy but stall took the time to look in stock and then when they couldn't find ordered in for me xx
27 novembre 2025
Risposta di Neptune - Chichester
Hello Teresa,
Thank you so much for your kind words, hope you can pop in to see us again soon!
All the best,
Gemma and the team at Neptune, Chichester
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