Joy from the Cheltenham store helped me with my order. She gave me confidence to be bold with my choice and i am delighted each time i open the doors. Callum and Carl delivered and positioned the fu... Leggi di più
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Lovely showroom in Georgian building. We were offered a cup of coffee whilst we were browsing which was a very nice touch. Great shopping experience. Purchased a few items using a voucher that had bee... Leggi di più
L'azienda ha risposto
Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any c... Leggi di più
L'azienda ha risposto
It was a real pleasure to plan our kitchen/utility project with Patsy, Amber, John and Liam during 2022; every step was to the highest standard. They each brought a splendid level of creative and tech... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Accessori per mobili
- Arredatore d'interni
- Negozio di arredamenti per salotti
- Negozio di arredamento da giardino
- Negozio di articoli da cucina
Informazioni su Neptune - Cheltenham
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
4 North Place, GL50 4DW, Cheltenham, Gloucestershire, Regno Unito
- 01242 330420
4,8
Eccellente
202 recensioni
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Great again
Joy from the Cheltenham store helped me with my order. She gave me confidence to be bold with my choice and i am delighted each time i open the doors. Callum and Carl delivered and positioned the furniture with care !
Delighted as always with my purchase and only wish there was a store in Cornwall or even south devon!
28 ottobre 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Lovely showroom in Georgian building
Lovely showroom in Georgian building. We were offered a cup of coffee whilst we were browsing which was a very nice touch. Great shopping experience. Purchased a few items using a voucher that had been sent out with a brochure.
26 settembre 2026
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Risposta di Neptune - Cheltenham
Hello, thank you for leaving us a review. We are so happy to hear you had a great experience with us and look forward to welcoming you back into store on your next visit. Best Wishes, The Cheltenham Team
Could be made easier to shop here!!
Overly complicated order/purchase process feels like stepping back in time!
Some nice products but not a place to shop if time is an consideration
5 ottobre 2026
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Risposta di Neptune - Cheltenham
Hello Mrs Roberts, thank you for taking the time to leave a review for us. We understand our systems can be a little slow and the business is looking to improve this for us. Whilst this piece of work is being addressed centrally, our teams do what they can to make the process as seamless as possible. We appreciate your feedback on this matter and will pass it on to our central teams. We look forward to seeing you again in store soon.
Best Wishes, The Cheltenham Team
The lady in store went to great lengths…
The lady in store went to great lengths to find me what I was looking for. She offered me a coffee to browse and was helpful and friendly. Lovely to have great customer facing people
8 ottobre 2026
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Risposta di Neptune - Cheltenham
Hello Anna, thank you for leaving us a review. It's so lovely to hear our staff made you feel welcome. Our staff do try to help in any way we can, so I will pass on your kind words to the team. Best Wishes, The Cheltenham Team
I’ve completely fallen in love with…
I’ve completely fallen in love with Neptune. The beautiful, timeless furniture, gorgeous fabrics, colours and accessories have really inspired me when decorating my home. I’ve purchased several pieces now and love how everything comes together so effortlessly. The interiors consultation was fantastic, with such thoughtful, helpful advice from a genuinely knowledgeable and friendly team. The quality, attention to detail and overall experience make Neptune a real pleasure to shop with. I’ve definitely caught the Neptune bug and am already planning my next purchase :)
5 ottobre 2026
Risposta di Neptune - Cheltenham
Hello Kate, Thank you for your review. We are so glad to hear you found the free design scheme consultation service a success. It sometimes really does help pulling all your ideas together and having someone to talk it through with. We look forward to seeing you again in store soon!
Best Wishes, The Cheltenham Team
Highly recommend
Excellent service from start to finish. Thank you Amber for the design and attention to detail which was superb. Nothing was too much trouble - replies to queries were swiftly dealt with and and any changes were accommodated many times. Site visits were extremely helpful to discuss progression of the project. All involved were very professional as was Toby who worked tirelessly to install and finish my beautiful kitchen.
10 settembre 2026
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Risposta di Neptune - Cheltenham
Thank you for taking the time to leave a review after your experience with our kitchen designer Amber. We are so glad you love your new kitchen and will pass on your kind words to Amber and Toby. If there's anything else you need in the future please do get back in touch.
Best Wishes, The Cheltenham Team.
I had a great experience in Neptune
I had a great experience in Neptune. Cheltenham. Helpful, knowledgeable and friendly staff. Thank you 😊
6 ottobre 2026
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Risposta di Neptune - Cheltenham
Hello Angela, thank you for leaving a review, it's much appreciated by our staff who do their best to go above and beyond for our customers. I will pass on your feedback. Best Wishes, Emma & The Cheltenham Team.
Super service from Zoe our designer
Super service from Zoe our designer, from in store to home visits. Toby, our installer, was meticulous and simply made the kitchen beautiful.
4 settembre 2026
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Risposta di Neptune - Cheltenham
Hello, thank you for taking the time to leave a review in regards to your design from Zoe. We are thrilled you are so happy with your new kitchen and will pass on your kind words to Zoe. We look forward to seeing you again in store soon.
Best Wishes, The Cheltenham Team.
Risposta di Neptune - Cheltenham
Hello Fiona, thank you for taking time to leave us the review. We are happy to hear you experienced great service and continue to add to your Neptune collection! We look forward to seeing you again in store. Best Wishes, Emma and the Cheltenham Team.
The two ladies in the Cheltenham shop…
The two ladies in the Cheltenham shop were very friendly and helpful. Also they made us a cup of tea which added to the experience
16 aprile 2026
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Risposta di Neptune - Cheltenham
Dear Ruth, we're happy to hear that the team members were friendly and helpful, and that you enjoyed the tea. Thank you for your positive feedback, we appreciate it!
All my best,
Amy at Neptune Support Office
Beautiful lampshade
The shade was delivered on time,in good condition.Beautiful quality
1 aprile 2026
Risposta di Neptune - Cheltenham
Dear Trish, thank you for your lovely feedback. We're so pleased to hear your lampshade arrived safely and on time, and that you’re happy with its quality. It’s always great to know our pieces are enjoyed as soon as they arrive.
All my best,
Amy at Neptune Support Office
Risposta di Neptune - Cheltenham
Dear Lynn, Many thanks for taking the time to lave a review about your recent purchase with Neptune Cheltenham. Enjoy using your purchase and we look forward to seeing you again in store soon. Best wishes Lee, Store Leader Cheltenham
Risposta di Neptune - Cheltenham
Many thanks for taking the time to review your experience with Neptune Cheltenham, great to read you love the product, the store and our fabulous jute bags.... New colour out soon for the launch of Spring 26... Best wishes Lee, Store Leader Cheltenham
Neptune Kitchen and Utility Room
From the start to the finish, working with Amber, Vicki, Toby and Laura has been a pleasure. Everything went smoothly and according to plan with my new Neptune kitchen and Utility room. I am thrilled with the result. Thank you for encouraging me to go bold with the colour choices.
12 dicembre 2025
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Risposta di Neptune - Cheltenham
Dear Juliet, Many thanks for taking the time to write a lovely response regarding your experience with Amber and Vicki along with Toby the fitter and Laura. I will make sure the feedback is passed on to all parties, Amber will be thrilled you love the bold colour choices. Please do keep in touch with the store and should you require any further help please do get in touch. Best wishes Lee, Store Leader, Amber, Vicki and the team here at Neptune Cheltenham.
A beautiful store which gives plenty of…
A beautiful store which gives plenty of inspiration for home furnishings and decorations. Helpful staff.
26 novembre 2025
Risposta di Neptune - Cheltenham
Many thanks for taking the time to express your feelings about our beautiful store. I will pass on your comments to the team also. The team and I look forward to you visiting the store again in the future. Best wishes Lee, Store Leader Cheltenham.
Very helpful service
Ordered a beautiful dining room table and chairs from Neptune. There was a slight nick in one of the table legs which the first delivery drivers noted. A replacement was immediately arranged and today Clint and Marcin arrived with the replacement leg. Everyone has been so polite and helpful. Excellent service.
8 ottobre 2025
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Risposta di Neptune - Cheltenham
Dear Mr Buttrick, Many thanks for taking the time to feedback to Neptune Cheltenham regarding your experience recently. I'm so happy everyone was able to support you so quickly and a replacement was sent out. I will feedback that the delivery team were polite and helpful and you were happy with the end result and experience. I look forward to seeing you in store again soon. Best wishes Lee, Store Leader Cheltenham.
Cheltenham shop and delivery service
The service in the Cheltenham shop over a few weeks of decision making was excellent.
Once decided on purchases the delivery of my console, by Clint and Marcin, was faultless. Polite, efficient, punctual and helpful. Thank you Neptune. Delighted with the furniture and pots I have bought.
1 ottobre 2025
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Risposta di Neptune - Cheltenham
Dear Susan, Many thanks for taking the time to feedback. Its fantastic to read such a positive review regarding your experience with Neptune Cheltenham and our delivery team. I hope your enjoyment of your Frome console table and accessories continues for years to come.
We very much look forward to you visiting the store again in the future.
Best wishes Lee, Store Leader and the team at Cheltenham.
Stunning!
Stunning! 🤩 excellent quality and it was on sale. I am really happy with my purchase.
18 settembre 2025
Risposta di Neptune - Cheltenham
Hello Barbara, we are glad to hear you are happy with your purchase. Thank you for shopping with us and we look forward to seeing you again soon. Best Wishes Lee, Emma and Team Cheltenham.
Quick delivery and great quality
Picked up a sample tin of the new Polenta paint in store and next day ordered 3 tins (2.5ltrs) which were delivered to home address in less than 3 days. The paint is excellent quality and highly rated by decorator. The colour is great too in hall and stairway.
25 luglio 2025
Risposta di Neptune - Cheltenham
Hello Belinda, thank you for taking the time to leave a review for us. Great that we could help you with your paint order and you love the colour! We look forward to seeing you again in store. Best Wishes, The Cheltenham Team.
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