We purchased online 2 narrow side tables, a large coffee table and a small console table from the Edinburgh Range. We wanted the furniture delivered earlier than stated as we were moving into our new... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Our experience with Neptune Canterbury has been fantastic from the start. From the moment we stepped into the showroom and met our designer, Amelia, through to seeing the completed computer des... Leggi di più
L'azienda ha risposto
We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell t... Leggi di più
L'azienda ha risposto
Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. R... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di mobili
- anche in
- Accessori per mobili
- Arredatore d'interni
- Negozio di arredamenti per salotti
- Negozio di arredamento da giardino
- Negozio di articoli da cucina
Informazioni su Neptune - Canterbury
Scritti dall'azienda
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informazioni di contatto
Wincheap Road, CT1 3TY, Canterbury, Kent, Regno Unito
- 01227 209 300
4,8
Eccellente
112 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent customer service and products
We purchased online 2 narrow side tables, a large coffee table and a small console table from the Edinburgh Range. We wanted the furniture delivered earlier than stated as we were moving into our new home. Karen at our local shop in Canterbury was fantastic in helping us arrange an earlier pick up from their store in time for our move. Lara (I think that was her name) in customer services was also fantastic and arranged for the items to be delivered to store. When we collected from store we also picked up a number of other items, as they had so many beautiful things. The furniture was well packaged and easy to assemble. Great quality and look superb in our livingroom.
17 agosto 2026
Risposta di Neptune - Canterbury
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your Edinburgh Range pieces and that they look superb in your new living room.
It’s especially lovely to hear that Karen in our Canterbury store and Lara in Customer Services were able to go above and beyond to help arrange an earlier collection and make everything work around your move. We’ll be sure to pass on your kind words to them — they’ll be thrilled to hear them.
We’re also delighted that you found the furniture easy to assemble, well packaged and of great quality. And it sounds like you discovered a few more treasures in store while collecting your order!
Thank you for choosing Neptune to be part of your new home. We hope you enjoy your beautiful furniture for many years to come.
Celeste - Client Experience Lead
Our experience with Neptune has been exceptional
Our experience with Neptune Canterbury has been fantastic from the start. From the moment we stepped into the showroom and met our designer, Amelia, through to seeing the completed computer design of our kitchen, we have been incredibly impressed.
The attention to detail, choice of colours, and selection of units have all been exceptional. Amelia has been brilliant throughout the process. Amelia has always been available to answer any questions and has provided knowledgeable, prompt advice whenever we needed it.
We are now looking forward to seeing our beautiful new kitchen brought to life and, of course, having it fitted!
A huge thank you to Amelia and the entire Neptune Canterbury team for making the experience so enjoyable.
10 luglio 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you so much for your wonderful review and for taking the time to share your experience with us.
We’re delighted to hear how much you’ve enjoyed your journey with Neptune Canterbury so far, and it’s fantastic to know that Amelia has been able to support you throughout the design process with her knowledge, attention to detail and advice.
We’re thrilled that you’re so pleased with the design, colours and selection of units, and we’re just as excited as you are to see your beautiful new kitchen come to life!
We’ll be sure to share your lovely comments with Amelia and the whole Canterbury team. Thank you again for choosing Neptune — we hope you continue to enjoy every step of the journey.
Celeste
Client Experience Lead - Canterbury
Fantastic customer service
Fantastic customer service from the team in Canterbury when I had a problem with a two year old tap. Went into the store on a Tuesday and a new replacement tap was delivered first thing on Saturday. Really was a five star service from Neptune.
21 luglio 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you for taking the time to leave such a lovely review.
We're so pleased to hear that our team in Canterbury were able to help and that your replacement tap arrived so quickly. Looking after our customers long after they've welcomed Neptune into their homes is something that's very important to us, so it's wonderful to know you felt well looked after.
We'll be sure to share your kind words with the Canterbury team. Thank you again for your support, and we hope you continue to enjoy your Neptune home.
Many Thanks,
Celeste
Client Experience Lead
My fabulous Walton bed .
My fabulous new Walton bed arrived and was just perfect. Stunning in fact .
Shane & Joe arrived early and put it together in no time at all and were considerate , kind and helpful.
28 maggio 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you so much for your wonderful review Jayne, we're delighted to hear that you're thrilled with your new Walton bed and that it has exceeded your expectations.
It's especially lovely to know that Shane and Joe made such a positive impression. We'll be sure to pass on your kind words to them—they'll be delighted to hear that their considerate, helpful service and efficient assembly helped make your experience such a great one.
Kind regards,
Neptune Canterbury
First class experience
After ordering from another well known furniture outlet and being let down 3 times we visited Neptune.
What a difference, the people in the Canterbury store were so helpful, absolutely brilliant, the quality of the furniture is amazing and to finish off Shane and Joe delivered and assembled it and they were absolutely fantastic.
We are well pleased from start to finish.
Thankyou
28 maggio 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you so much for your wonderful review. We’re delighted to hear that your experience with our Canterbury team was such a positive one after being let down elsewhere.
It’s fantastic to know that the quality of the furniture met your expectations and that Shane and Joe provided excellent delivery and assembly service. We’ll be sure to pass your kind comments on to them and the rest of the Canterbury store team.
Thank you again for choosing Neptune — we truly appreciate your support and hope you enjoy your furniture for many years to come.
Let us know if there is anything else that we can help you with.
Kind regards
Canterbury Team
Very helpful staff in store
Very helpful staff in store . Good delivery on time. Liam and Andre very polite and professional and helpful with dealing with one chair which has a small fault and will need exchanging.
30 aprile 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you so much for your kind words, we're really pleased to hear that you had a positive experience in-store and with your delivery.
Liam and Andre will be especially happy to know their professionalism and helpfulness made a difference. We also appreciate your understanding regarding the chair with the fault—rest assured, we’ll make the exchange as smooth and quick as possible.
Enjoy your lovely dining furniture.
Kind regards,
Gemma
Neptune Canterbury.
Brilliant
Dear Neptune,
Nev and Dave were absolutely wonderful with the delivery. They went out of their way to make sure I was completely happy with my beautiful furniture and took care of everything for me.
Best wishes
Norma S
11 dicembre 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Dear Norma, thank you for your lovely feedback. We’re so pleased to hear Nev and Dave took such great care with your delivery and made sure everything was just as you wanted. It’s wonderful to know you’re happy with your new furniture.
All my best,
Amy at Neptune Support Office
Delivery team extremely courteous and helpful
Delivery team Andre & Liam phoned ahead to say they could be earlier than expected. When they arrived they were courteous, helpful and extemely polite. They made sure everything was perfect before they left.
19 marzo 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Dear Tony, thank you for your kind review. We’re pleased Andre and Liam kept you well informed and delivered such a courteous and attentive service.
We’ll be sure to pass on your feedback to them, they’ll be delighted to know their care made a difference. We hope you’re enjoying your purchase and look forward to helping again in the future.
All my best,
Amy at Neptune Support Office
Lamp
Everything we have ever bought from Neptune Canterbury has quality and was delivered on time.
13 marzo 2026
Risposta di Neptune - Canterbury
Thank you so much Sarah for your kind review. We're delighted to hear that everything you've purchased from Neptune Canterbury has met your expectations for quality and delivery, it means a lot to our team.
We hope the lamp looks lovely in your home, and we look forward to welcoming you back again soon.
Kind regards,
Gemma
Assistant Store Leader
Risposta di Neptune - Canterbury
Hi,
Thank you for your review, we are so glad to hear your delivery drivers were efficient in every way.
We hope to see you again very soon,
Regards,
Amanda Manning Store Leader
Furniture delivered with care
Furniture delivered with care. Thanks to Alfi & Josh for my delivery today!
15 gennaio 2026
Non scritta su invito
Risposta di Neptune - Canterbury
Hi Alison, Thank you so much for your lovely review, I am so glad to hear the delivery team looked after you.
I do hope your chairs look perfect in their new home,
Kind regards, Amanda Manning Store Leader
Service at Neptune Canterbury is great
Service at Neptune Canterbury is great. Nothing is too much trouble whether you are buying an Everhot or discounted candle!
16 dicembre 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Hi Geordie,
Thank you so much for your lovely review.
We do hope you are enjoying your lovely new Everhot, and have created lots of lovely meals in and on it.
Look forward to seeing you soon,
Regards, Amanda Manning Store Leader
Always grateful for the care and…
Always grateful for the care and friendliness in store, even if just browsing for ideas. Nothing is too much bother and you are not ever pressured.
A beautiful store!
12 dicembre 2025
Risposta di Neptune - Canterbury
It was lovely to see you Pam, thank you so much for taking the time to leave such a thoughtful review. It truly means a lot to us, we appreciate your kind words and support.
Merry Christmas Pam
Kind regards
Gemma
Assistant Store Leader
Great product and the delivery service…
Great product but the delivery service was really impressive. I live down a small road, and have a long narrow pathway to my house and Craig and Lee got it to my door with no trouble and did it with a smile. No complaints, no reservations. My sofa also didn't fit in through my porch door, and they were happy to wait and help find a solution. Their patience was really appreciated.
5 dicembre 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Good morning Mr Clarke,
Thank you for your lovely review, I am so pleased to hear the delivery team managed to navigate a solution for getting your new sofa into your home.
We do hope it looks lovely in its new home.
Kind regards,
Amanda Manning Store Leader
A warm welcome awaits....
Have shopped at Neptune for years and will continue to do so. A very warm welcome and feel really looked after.
24 novembre 2025
Risposta di Neptune - Canterbury
Good morning, Mr Seward,
Thank you for taking your time to leave us a wonderful review.
We are so pleased to hear you are always made to feel welcome when you visit our store, we do enjoy seeing our regular customers who have shopped with us over the years, and feel part of our Neptune family. We do hope your lovely new mirror looks wonderful in it's new room.
Best wishes, Amanda Manning, Store Leader
Canterbury Neptune at Christmas
We visited the Canterbury Neptune Christmas Fair on Sunday and what a delight it was. Amanda was there to welcome everyone and point out the list of companies that had been invited to show and sell their great products. There were so many lovely stalls all round the showrooms and it always feels so homely and cosy especially when decorated for Christmas. There were mince pies, speciality biscuits & bakery products together with chocolates to sample, which went down a treat!
A smashing day & well done Canterbury Neptune 🎅🏻
16 novembre 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Hi Claire,
Thank you so much for your wonderful review, was so lovely to see you both on Sunday.
So glad you enjoyed this years Christmas Market, we certainly enjoy hosting them, and love how much joy it brings everyone.
Best wishes,
Amanda Manning
Store Leader
High quality work and a painless project
Neptune in Canterbury designed and installed a kitchen for us. The whole experience was excellent from start to finish - Lily developed a design which works well practically and looks great, installations project manager James coordinated the works and took care of all the details, and installer Andy and his team did an excellent high quality job. Amanda and other store staff were also very helpful. They were all very responsive when we had queries, and a pleasure to work with. We are very happy with the new kitchen.
29 agosto 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Thank you so much for taking the time to share such a wonderful review. We’re absolutely delighted to hear that your experience with Neptune Canterbury was smooth and enjoyable from start to finish. It’s fantastic to know that Lily’s design, James’s project coordination, and Andy’s installation team helped bring your new kitchen to life just as you envisioned.
We’ll be sure to pass your kind words on to the whole team — it means a lot to them. Enjoy your beautiful new kitchen, and please don’t hesitate to reach out if there’s ever anything more we can do for you.
Kind regards
Gemma
Assistant Store Leader
Neptune Canterbury
Friendly and helpful
The staff at Neptune Canterbury are so helpful, nothing is too much trouble. It is always a pleasure coming into the store. I had an issue with a table I had delivered, they took it seriously and sorted it out for me very quickly.
10 ottobre 2025
Risposta di Neptune - Canterbury
HI Sue,
Thank you so much for your lovely review, we are so pleased we could resolve the table issue, and now you can enjoy many meals around it for years to come.
Hope to see you again soon,
Best wishes, Amanda Manning Store Leader
Darren and Jason arrived with our…
Darren and Jason arrived with our delivery and were exceptionally polite and professional.
We use Neptune a lot and it’s great to see the service doesn’t just stop at the stores, it continues through the cycle to delivery.
Great job guys.
4 settembre 2025
Non scritta su invito
Risposta di Neptune - Canterbury
Hi Gary! Thank you for taking the time to leave us your 5* review and for your comments about Darren, Jason and your whole Neptune journey. We hope to see you again soon. With warmest regards. Scott
Risposta di Neptune - Canterbury
HI Paul,
Thank you for your lovely review.
We are so pleased you have enjoyed your time in our showroom.
I will make sure the team read your kind review.
We do hope you enjoy your lovely new crockery for years to come.
Best wishes,
Amanda Moore Store Leader
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.