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Valutata 5 stelle su 5

I had an excellent experience with Neatsmith designing and building my new office. Carolina is a superb professional who really listened to me to ensure she understood what I wanted to achieve, she w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We were looking for high quality fitted wardrobes for 2 of our bedrooms and found it at Neatsmith. Dina designed several versions for us which we modified numerous times to fit our needs. The combina... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Neatsmith have just completed work for me and I honestly couldn’t recommend them enough. I dealt with Sara in the Brentwood showroom, who designed a beautiful dressing room as part of our house reno... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

NeatSmith built us 2 beautiful built in wardrobes. A walk-in one and another in a study. We were so happy with the design and fitting processes. Rebeca did a great job of designing both exactly to our... Leggi di più

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Scritti dall'azienda

Neatsmith designs, creates and installs bespoke fitted wardrobes, studies, bars and living room units. We are a family-run business, that crafts our bespoke designs in London. Established 20 years ago, we are an experienced team of dedicated designers, cabinet makers and highly-skilled fitters who prioritise innovative design, quality and service.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

187 recensioni

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4,8

Tutte le recensioni

(187)

22 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Amazing Service from start to finish!

This is the 3rd we have used Neatsmith to install wardrobes for different projects. Recently we had them install wardrobes in our whole house. A special thanks to Mel and her team at Neatsmith Hatch End. They were fabulous and as always very accommodating to all our needs.

Their products as always are of very high quality and the workmanship is second to none. This whole process was very smooth with great communication throughout. I highly recommended Neatsmith and look forward to working with them again in the near future.

Thanks
Ameet

24 marzo 2025
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Risposta di Neatsmith

Thank you, Ameet, for your incredibly kind words. We love hearing your feedback and thank you for taking the time to share your thoughts with others too. We hope you enjoy using your new wardrobes and we look forward to working with you again in the future.

Valutata 5 stelle su 5

Fantastic service

Fantastic service, super happy with our wardrobes , dressing table and chest of drawers .
Hannah from hatch end showroom was extremely helpful and patient with all of our questions regarding this project from start to finish she was prompt with getting designs and drawings done , she was very professional, knowledgeable & approachable. Hannah is an asset to your company a huge thanks to her ❤️
Ivan and Laszlo were very professional from fitting department and done a fantastic job. Christina from customer service department was also very helpful and replied to our emails acted on our requests promptly .
The whole team from showroom to fitters to customer service was just superb. Highly recommended!
Mrs Zainab Uddin

10 marzo 2025
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Thank you ever so much for your incredibly kind review, Zainab, and for taking the time to share your experience with others. We appreciate your feedback on all stages, from design through to installation. Your words are hugely appreciated by all of the Neatsmith team. Enjoy using your new wardrobes and furniture!

Valutata 5 stelle su 5

Excellent experience throughout

Excellent experience throughout. Fantastic show room and extremley efficient installation process. The quality upon completion was even better than I remembered in the show room. Very classy and well made.

22 marzo 2025
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Thank you for the glowing review, Michael. We are so pleased that the quality has exceeded your expectations. Feedback like this makes our day.

Valutata 5 stelle su 5

Amazing service from Start to Finish

Amazing service from Start to Finish
A big thank you to Marianna and her team at the Hampstead branch for their meticulous design
Beautiful quality bespoke wardrobes fitted by Gedas
so professional and tidy no mess. I highly recommend Neatsmith



21 marzo 2025
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Thank you for your kind words and 5* review, Maria. Your feedback has been passed along to Mariana and her team as well as Gedas and all involved. We hope you enjoy using your wardrobes for many years to come.

Valutata 5 stelle su 5

What a brilliant service

What a brilliant service! Both professional, concise, and we’re blown away by the overall final look and design of our wardrobe and dressing table. Worth every single penny!

10 marzo 2025
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Hello Mr Uddin and thank you for your kind words regarding your Neatsmith experience. A huge thanks from all the team here and enjoy your new dressing table and wardrobe!

Valutata 5 stelle su 5

All issues sorted, high end customer care.

We had issue with some clereance requirements needed inside the unit to keep in place the boiler warranty, Neatsmith took control of the situation checking directly with the manufacturer, and shaping the design accordingly.
So from a very stressing situation it suddenly become a very smooth process again, as the other two previous experiences we had.
I am glad to confirm that I highly recommend them.

27 febbraio 2025
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Thank you so much for your review and we are very happy we were able to get it all sorted quickly for you. And thank you again for continually trusting us with work in your home.

Valutata 5 stelle su 5

I don’t usually write reviews unless…

I don’t usually write reviews unless there’s something Very good or very bad to write …

We used neat smith for our new self build. We went to the Chelsea store , the store is beautiful and very inspiring, the product blew us away with lots of ideas from the first impression..

We were very fortunate to have been allocated Franchesca who was extremely helpful incredible product knowledge and just really conscious in getting everything right for us , she allowed us to bounce lots of ideas around until we got the perfect look and worked with our budget , Franchesca was at the end of the telephone whenever we needed her and happily accommodated us with each visit .
The 4 wardrobes and 1 cloak area are all fitted now and look absolutely amazing the soft gold tones with stunning fabrics I couldn’t be happier ..
Also need to mention the instal guys apologise I don’t know the names but they left my very particular husband who’s project managing the house very happy no damage to anything surrounding that was already finished which is always a worry , so thank you to the instal guys too ..

Going forward I would 100% use neat smith for every reason , they aren’t cheap but equally when you have the finished items they are without doubt worth every penny

26 febbraio 2025
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Hi Geraldine,

Thank you so much for that wonderful review, it really is great to hear. It was a real pleasure working with you and we will pass on your kind words to Francesca and the rest of the team as well.

Valutata 5 stelle su 5

Amazing Service

I had an amazing experience from start to finish. Communication was clear and professional, making the entire process very stress-free with very attentive staff.

The design is not only beautiful but also fits perfectly within the space, complementing the rest of my space. The quality of the materials is very high quality and I can tell it’s built to last.

The installation process was seamless, thanks to the incredibly skilled and efficient fitter. The final result exceeded my expectations.

I’m beyond happy with the service and would highly recommend to anyone looking for high-quality and expertly fitted wardrobes. Thank you for making this such a great experience!

12 febbraio 2025
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Hi Kat, thank you so much for your review. Your units do look fantastic and we are so happy we were able to exceed your expecations.

Valutata 5 stelle su 5

Brilliant service from start to finish

Brilliant service from start to finish. We had two wardrobes fitted in our house and we were delighted with every stage of the process. We have had wardrobes fitted to previous properties in the past, but Neatsmith were head and shoulders above what we had experienced before. The attention to detail in the design to the hassle free installation and quality of finish was so impressive. I would recommend them 100%

3 febbraio 2025
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Thank you very much for your 5* review, it is hugely appreciated and thank you for recommending us.

Valutata 5 stelle su 5

Just like to speak out,,

Just like to speak out,,, and thank Ben who fitted our wardrobes, gym room, and living room,, done such amazing job,, we so pleased of his workmanship Thank you Thank you ☺️

7 febbraio 2025
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Thank you veru much for your 5* review Michelle, it is very much appreciated and means a huge amount to all the team at Neatsmith

Valutata 5 stelle su 5

We cannot recommend Neatsmith enough!

We cannot recommend Neatsmith enough! We love our new wardrobes, they look fantastic, are high quality, and have added something special to our home renovation.

Their designers were very attentive to our needs. They came up with both elegant and practical solutions, making the most of our high ceilings downstairs and some awkward spaces in our loft conversion. The whole process, from design to instillation, was managed seamlessly and we couldn’t be happier with the result! Thanks to Mariana, Valentina and Yuri!

1 novembre 2024
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Thank you, James, for your incredible feedback and for taking the time to share your experience with others. Huge thanks from all at Neatsmith and we hope you enjoy using your new storage!

Valutata 5 stelle su 5

We are very happy with Neatsmith.

We are very happy with our Neatsmith wardrobe, office and entertainment unit they recently installed.

From design to delivery and installation Neatsmith were very helpful, professional and responsive.

The design team of Zaynah, Francesca and Josephine developed very creative and practical solutions to our needs and requirements. They provided very useful, functional and attractive designs that beautifully enhanced our home .

The installation team of Tina, Laura, Vlad, Laszlo and Urii made real the designs created earlier. We were kept well informed of delivery schedules and installation times. In our home, the installers worked quickly, cleanly and as quietly as possible with power tools. All furniture was covered to protect against dust. They would vacuum as they cut or drilled to prevent tracking dust and debris as they moved about. The installers were very particular that we had excellent results and were satisfied with the outcome.

Thank you to Neatsmith for enhancing our home so beautifully.

22 novembre 2024
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A huge thank you for your very kind review. We really appreciate you taking the time to share your experience with others. Your kind words have been shared with all involved.
Thank you again, from all the team.

Valutata 5 stelle su 5

Great quality product although the lead…

Great quality product although the lead times were longer than we hoped for, the final result was really fantastic. The team, namely Francesca, Aimee and the fitter Marcus have all be brilliant throughout. Highly recommended.

21 novembre 2024
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Thank you for your kind words, Peter. It's so appreciated. Your praise has been passed on to Francesca, Aimee and Marcus. We are sorry if our lead times were longer than you hoped and we fully take your feedback onboard. We hope you enjoy using your furniture for many years to come.

Valutata 5 stelle su 5

They are just the best

They are just the best , repaired a wheel on a door for me 14 years after purchase .
Their products and team support just tops , honestly best wardrobes ever .
Thank you Neatsmith ( the whole team who are brilliant )

14 novembre 2024
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Thank you, Russell. It's our pleasure and we are so pleased you are still enjoying your wardrobe 14 years on.

Valutata 5 stelle su 5

Beautiful product

I took a long time to look at different options for our wardrobes and while Neatsmith was the most expensive I am so pleased I decided to go with them. The quality of the product is far superior to the others I looked at. They look absolutely beautiful. The fitter was great, they were a bit slow to get going as the delivery came a bit late so he came back on the Sat morning to finish which was really good of him.
Do check your measurements - we checked ours after the survey and they were not correct so Ed our designer came out and checked and agreed ours were right.

30 ottobre 2024
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Hello Jen and thank you for your lovely review. We are glad you feel the price of the wardrobes is reflected in the product you see in your home. Thank you for understanding regarding the extra time needed to install and apologies if a delivery was later than planned. We are glad we popped back to see you to iron out those details and ensure the dimensions we worked to were correct before production began. Your feedback is very helpful and has been passed along to Ed and the relevant teams. Thank you again!

Valutata 5 stelle su 5

Great customer experience with stylish products

Wonderful quality and professional service!
I used Neatsmith for my new home and the finish is so stunning, adding elegance making you feel so happy. Thanks for Josephine and Fransceca at Chelsea Showroom and Olegs who did a meticulous job installing the products.

18 ottobre 2024
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Thank you for your kind words in regard to the service and products you've had installed. Feedback like this really makes our day. All the Neatsmith team enjoyed working with you and we are thrilled to hear you are happy with the end result!

Valutata 2 stelle su 5

High end product, low end customer service…

We are still waiting for our finished doors. It will be the third time having fitters in. The major issue I have however is the end to end communication just not being good enough for a high end product such as these wardrobes.

We put our order with Neatsmith in early May. I still don’t know when the final doors are going to be with me.

The sales consultant was knowledgeable and attentive to our needs but as soon as it gets passed to the ‘onboarding’ production team, the communication and process becomes more unclear.

Product is about the end to end process and how you make people feel. I am sure the end product will be fine but I don’t feel in a great place to recommend them.

27 settembre 2024
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Dear Paul,

Thank you for kind words about our wardrobes and the designer. I have seen completed photos of the installation - it really does look great – and I am sorry that our communication during the installation has not been good enough.
The beautiful Termocotto doors you chose are a bespoke handmade real wood veneer and unfortunately the lead time for the 2 replacement doors is longer than we would like. The team were waiting for a confirmed delivery date before they booked in our return as they didn’t want to get it wrong. We now have the date, and they should be in touch shortly.

You are correct and we do see our service as part of our overall product, and I am sorry that your experience has not put you in a great place to recommend us. Hopefully, the finished product will change your mind, but in the meantime thank you for your feedback, we will share it with the team and use it to help us improve.

Valutata 5 stelle su 5

Exceptional service and design…

So happy with the design service and quality of Neatsmith. Right from the initial design stage we felt all our needs were met and the many options outlined were perfect for our project. The installation team were professional clean tidy and very efficient. We couldn’t be happier with the end result of our dressing rooms each have an individual design and look amazing. Strongly recommend 🌟

1 aprile 2024
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Hello Amanda and thank you for your lovely review. We are delighted to hear you are happy with your wardrobes and hope you enjoy using them!

Valutata 5 stelle su 5

Neatsmith - Highly Recommend

Neatsmith recently designed and built furniture for two rooms in my house. One was a study and the other a TV/lounge room with a built in display and TV unit.
From start to finish, Mel provided a professional service and were very patient with our requirements. Suggestions and design support was provided, and they had the expertise to provide design solutions and suggest ideas where I was not sure. We were able to brief over the the phone and provide examples of what we liked, which Mel took into consideration when showing design concepts. The project only required one visit to the showroom which we wanted to do in person to choose colours and wood. The range is luxurious, professionally fitted and to a high standard. Workmen fitted the furniture and cleared up after themselves which was a bonus. We have had many compliments on our fitted furniture and would highly recommend.

1 luglio 2024
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Thank you ever so much for your kind words. Your feedback has been passed on to Mel and everyone involved in your project and reviews like this really make our day so thank you for taking the time to share your experience with us and others.

Valutata 5 stelle su 5

Delighted with our dressing room and office

We are absolutely delighted with our dressing room and office. Our entire experience with Neatsmith was positive from beginning to end. Frankie was outstanding throughout the design process, ensuring every detail was thoughtfully considered, and the installation was carried out with the utmost professionalism and quality. Overall, we feel we have received excellent value from this company, we enjoyed a pleasant and stress-free experience, and will be enthusiastically recommending them to our friends and family.

29 luglio 2024
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Hello Emma and thank you for your wonderful feedback in regard to your experience from start to finish. We hope you enjoy using your new dressing room and office for many years to come.

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