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Valutata 5 stelle su 5

I have been buying from Northern Diver since 2008 and expect to carry on doing so. The customer service has always been impeccable, whether it has been for purchases, spare parts, repairs or simply... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bought two Weight and Trim harnesses to replace mine and my wife's well worn existing ones. These are well designed and more comfortable and adjustable than our old ones. The only improvement I could... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Purchased Rock Swim boots for whitewater kayaking, I purchased 1 size larger than normal to wear with my Drysuit & they fit a treat. I was really impressed with both the fit & sole, they provide good... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di attrezzature per immersioni

Scritti dall'azienda

Northern Diver Ltd are a premier manufacturer of drysuits, wetsuits and general diving equipment. We also supply the British Military, a large volume of Police services and also search and rescue teams across the country.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

670 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Ok so I researched buying a dive knife…

Ok so I researched buying a dive knife for my scuba diving daughter for Christmas. The knife looked good to me (I have no experience of scuba really) so I placed my order which was quick and easy. The DPD delivery was good and I got a phone call from N D to check my address which I think I must have typed incorrectly. Great and thanks! The package arrived today and wow ! They had gone to town on the freebies. A pair of socks, a Christmas card, some light sticks ( which I am tempted to keep for myself 😎) a magazine which looks really useful plus a great knife complete with straps. Fantastic deal and I will point daughter in your direction for anything else she needs - correction, for anything else I have to buy her😂

Fantastic company. Many thanks for your help👍

29 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Prompt delivery

Prompt delivery, the 40L SRE ROLL TOP DRY BAG is perfect for what I need and the freebie’s that were thrown in are brilliant! Would highly recommend

29 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

If you want good, reliable customer service, this is the diving shop to go for.
I bought a torch from Northern Divers.
Great powerful torch but for some reason the torch switch stopped working. I contacted ND who tried to fix it for me. Still no joy.
So when that didn't work, their repair specialist Kevin sent out a new replacement within 24 hours.
Cannot ask fairer than that.
Get company, great service. Thank-you to Kevin and the team.

19 febbraio 2025
Non scritta su invito
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Risposta di Northern Diver Ltd

Thank you for the 5 star review Robin, we are glad to hear that you had a positive customer experience.

Valutata 5 stelle su 5

Very impressive products and customer…

Very impressive products and customer service. After buying a pair that I had to return I had email advice from Ben on their sales team who pointed me to the best boot for use with a drysuit and ensured the fit and sizing and lace locking was right. Delivery was super quick and their packaging showed professionalism and attention to detail. The refund was in process within three days of posting so all in all very impressed with this company.

11 dicembre 2024
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Risposta di Northern Diver Ltd

Thank you for your 5 star review Judy, we look forward to your continued custom.

Valutata 1 stelle su 5

Bad customer service

They don't answer their phone or reply to emails. Bad customer service, would not recommend.

14 ottobre 2024
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Risposta di Northern Diver Ltd

Thank you for taking the time to leave a review. We’re sorry to hear about your experience and want to assure you that providing excellent customer service is very important to us.

We aim to respond to all emails promptly and address phone enquiries during working hours. If we missed your call or email, we sincerely apologise for any inconvenience this caused. Please let us know your contact details or order reference via email at info@ndiver.com or phone at 01257 256 944, and we’ll prioritise resolving your concern as quickly as possible.

Your feedback helps us improve, and we appreciate the opportunity to make things right.

Valutata 1 stelle su 5

Order no 359698

Order no 359698
I have been thinking about buying a new dry suit for some time. On the Northern diver website I put a dry suit HID in my basket for GBP 999 but I didn't pay. Three days later I got an email with a 10% discount code. I thought, great deal. I made the purchase for GBP 905. My happiness didn't last long, only 24 hours. I got an email saying that I had to exchange the shoes and pay an additional GBP 70. I have a receipt for what I bought and there is no mention of any additional payment for exchanging the shoes. The thieves first gave me a discount and then tried to deceive me with a cunning fraud for GBP 70. This is a disgusting procedure, people without honor, simply pathetic creatures. You have to have principles in life and despite the fact that the HID product is really good, I gave up the purchase. You can't tolerate such procedures, it is called fraud in the language of honest people. Apparently the people from Northern diver don't know what it means!!!!!

24 ottobre 2024
Non scritta su invito
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Risposta di Northern Diver Ltd

Thank you for your feedback. We are sorry to hear about your experience and regret that we did not meet your expectations.

To clarify, our website outlines that changing the standard boot size on a suit is a customisation, which incurs an additional charge due to the specialised work involved. We understand this may not have been immediately clear, and we apologise for any confusion this caused.

Regarding the discount code, it was an automatic offer sent to assist with your purchase decision and was applied successfully at checkout, giving you a significant saving on the original price.

We appreciate your comments and take your concerns seriously. Our intention is always to provide transparent and fair service, and we are committed to improving wherever possible. If you would like to discuss this further or reconsider your purchase, we’d be happy to help—please contact us directly at info@ndiver.com.

Thank you again for your feedback, and we hope to have the opportunity to assist you in the future.

Valutata 4 stelle su 5

long test times

Really long test times on a simple air cylinder 4 weeks and still no word was in really good condition tank and valve very poor /bottle has bin done and offered 3 free fills and returned with a boot that wasn't on fair play

7 settembre 2024
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Risposta di Northern Diver Ltd

Thank you for your updated review. We're glad to hear your bottle has been returned and appreciate your understanding regarding the offer of the 3 free fills. However, we’re sorry for the initial delay and any inconvenience caused.

We always strive to provide a fair and positive experience for our customers, and we’re pleased to hear the bottle was returned with a boot. If there’s anything else we can do to further improve your experience, please don’t hesitate to get in touch.

Thank you again for your patience and feedback.

Valutata 5 stelle su 5

Great service and super quick delivery

Great service and super quick delivery. The varilux 3500 torch looks a great unit although not had the chance tidive with it yet.

23 luglio 2024
Non scritta su invito
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Risposta di Northern Diver Ltd

Andrew, thank you for your 5 star review

Valutata 5 stelle su 5

Super valued

Large selection of good quality equipment, reasonable prices and quick delivery. I must visit the shop soon to have a look around!

23 luglio 2024
Non scritta su invito
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Risposta di Northern Diver Ltd

Thank you for the review Frank, we look forward to your visit!

Valutata 5 stelle su 5

I needed a drysuit for work at very…

I needed a drysuit for work at very short notice and the staff at Northern Diver were amazing in making it happen.
I would highly recommend their services to anyone

8 luglio 2024
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Risposta di Northern Diver Ltd

Paul thank you for the great review, we are glad we could be of assistance to you in your search for a drysuit at short notice!

Valutata 5 stelle su 5

Recently ordered a custom dry suit - Brilliant

Recently ordered a custom dry suit. Quality and fit is excellent and customer service is brilliant.

Was quite a wait for the suit which ia the only downside but understandable

12 luglio 2024
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Risposta di Northern Diver Ltd

Thank you for your 5 star review. The current lead time for a Made to Measure suit is approx 10-12 weeks, however we will try to improve on these times wherever possible.

Valutata 5 stelle su 5

I bought a SUP

I bought a SUP, the delivery to Germany was one Week;) only the glue was missing, but i think it is forbitten to bring it Over the border

22 luglio 2024
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Risposta di Northern Diver Ltd

Belinda, thank you for leaving a review - glad to hear the SUP got to you in a timely manner. The adhesive from the repair kit, will have been removed due to shipping legislations. Contact us for details so you can source locally.

Valutata 5 stelle su 5

Ordered a rescue throw bag (20m) on…

Ordered a rescue throw bag (20m) on Sunday evening, order processed on Monday am, and delivered by midday on Wednesday. Great service and does what it says on the tin.

14 luglio 2024
Non scritta su invito
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Risposta di Northern Diver Ltd

Thank you for your 5 star review.

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