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Valutata 5 stelle su 5

NASA have been an excellent service and their fast and efficient service to resolving matters has been greatly appreciated. The team are always happy to help and feels like they go above and beyond to... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Lauren made my onboarding super smooth and such a brilliant experience. All my queries were answered and in a professional and super efficient manner. I’ve also had fantastic experiences with other... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

It's now six months since I left another umbrella company after suffering problems. I can honestly say NASA have been great, from enrollment to easy SIPP deductions, payroll depth helpfull too. O... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Absolutely hands down the best payrol company I have used, and I have been through a few!! The main issue was always around tax offset with expenses with previous companies , and they absolutely nai... Leggi di più

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Dettagli dell'azienda

  1. Servizio di buste paga

Informazioni fornite da varie fonti esterne

Nasa Group specialise in contractor payroll solutions, offering Limited Company, PAYE Umbrella Company, CIS Self-Employed, PAYE Payroll Bureau. 0117 929 7683


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

264 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(264)

26 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Highly recommended.

Highly recommended.

I've been using Nasa for payroll for the last 2 years.
Very Professional, always get paid on time. Wouldn't hesitate to use them again if i needed to.

5 agosto 2022
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Risposta di Nasagroup

Hi Shaun,

This is really great to hear, thanks for sharing this with us. Hope everything goes well!
Thanks
Jamie

Valutata 5 stelle su 5

Excellent Umbrella Company

As a contractor in the defence industry I worked with Nasa Umbrella for over five years and found them extremely helpful and professional throughout, I would strongly recommend them.

26 luglio 2022
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Risposta di Nasagroup

Hi Andrew,

Really nice to hear this, thanks for taking the time to leave us a review! Hope everything goes well in your next venture.
Thanks
Jamie

Valutata 5 stelle su 5

Perfect-nice people as well!

Faultless; have been with them well over 2 years and any issues or complexities in tax, NI or pension, have always been dealt with swiftly and competently; v nice people on their staff as well. Always pay well on time and correctly - I guess that's most important!

19 luglio 2022
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Risposta di Nasagroup

Hi Selous,

Thank you for the great feedback, really nice to hear. I'll be sure to let the team know! Hope everything goes well for you.
Thanks
Jamie

Valutata 1 stelle su 5

The worst expeience i have had is with…

The worst expeience i have had is with this Umberlla company who have never paid me on time. Had to take day off work to get my payment on the same day for a whole month. Never recommend to anyone again.

11 luglio 2022
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Risposta di Nasagroup

Hi Abdul,

Thanks for your feedback, not great to hear this at all! Sorry to hear this. I would be happy to take a look into your account on this end to see what went wrong.

If you could kindly provide me with feedback at jamie.springwald@nasagroup.co.uk I can take a look as soon as possible.
Thanks
Jamie

Valutata 5 stelle su 5

Recommendable Payroll Company

Excellent service from Nasa that processed my information for work quickly. I was paid on time from various assignments and would recommend using them again.

7 luglio 2022
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Risposta di Nasagroup

Hi Verity,

Thank you for the great feedback, really appreciated.
Jamie

Valutata 5 stelle su 5

Nasa experience was good

Recently I worked via NASA umbrella and they provide a friendly, reliable, and professional service. You can trust NASA.
Thanks

29 giugno 2022
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Risposta di Nasagroup

Hi Rajapandian,

Thank you for the lovely feedback, hope everything goes well with your next venture!
Jamie

Valutata 1 stelle su 5

terrible

If I could give zero stars I would/ My first experience of an umbrella and this company is awful. Pay slips wrong every month with weeks of pay missing. The customer service is no good as they either are slow responding to emails or ignore them.

17 giugno 2022
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Risposta di Nasagroup

Hi Jim,
Thank you for the feedback, really sorry to hear this.

I would be more than happy to investigate into any issues that you've experienced with Nasa Umbrella. If you could kindly forward the details to jamie.springwald@nasagroup.co.uk, I will take a look as soon as possible.

Thanks
Jamie

Valutata 1 stelle su 5

This the worst umbrella company’s take…

This the worst umbrella company’s take your money and never pay your expenses all I want is work and get my expenses back but this company has pushed me to led money of family and friends save your self the hassle and go somewhere else you’ll be mentally and financially better off
Thanks for your reply but I was right as you are now some of my expenses and waiting for the rest your service is still not acceptable by far.

7 giugno 2022
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Risposta di Nasagroup

Hi Richard,
Thank you for your feedback.
I can see you've been communicating with my colleagues in Payroll regarding the need to send Nasa Umbrella copies of receipts for reimbursed expense claims. As a compliant Umbrella company we are required to obtain this information to process expenses tax free. This is the process outlined by our Tradebody and HMRC and unfortunately is not something that we can omit.

I appreciate your frustration regarding the expense process however it is the process that needs to be followed to ensure that everything is above board for HMRC.
Thanks
Jamie

Valutata 1 stelle su 5

Do not use this company - There are better Umbrella companies out there

I had used this company previously for the umbrella service which were relatively cheap and efficient at the time and was pursuaded to transfer to the Ltd - accountancy service which was really poor and expensive. Years after I stopped using the Ltd company service I kept getting requests for self assessment from the HMRC as NASA failed to complete the winding up of my company properly. I ended up having to do it myself even though I'd already paid for NASA accountants to do it.
Last year I decided to return to consultancy work and asked them to handle the invoicing via the NASA Umbrella service as I did not want to use their Ltd service again. We agreed their fee and what the deductions would be and I priced my service to the client accordingly. At the same time I also did some work via an agency which was also paid via NASA umbrella. The deductions for agency paid work would be different as they also included the apprentice levy etc.
For some strange reason, even though I have not used an agency for the consultancy work NASA have also charged me the apprentice levy for the consultancy work as well - when asked why all the extra charges I was met with a blank response that everything that uses their service is inside IR35 and so the apprentice levy applies. This was never included in the illustration that they gave me when I engaged them for the consultancy portion of my work and it will be interesting to understand which agency they will allocate the apprentiship levy against when they submit it to the HMRC.
They appear to not value their customers (those of us who go out and earn the fees that they take) anymore and so I have left them and will never recommend them again. It is noticeable that the service has declined markedly - not just in terms of charging errors but also the fact that I have had to chase clients myself for payment or remind them to invoice clients long after timesheets have been submitted.
POOR SERVICE - Avoid.

I have to state that the apprenticeship levy did not form part of the NASA projection for the consultancy activity. It was only provided for the work carried out via an agency which was within IR35.

24 maggio 2022
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Risposta di Nasagroup

Hi Ngozi,
Thank you for providing us with this feedback, it's really appreciated. Really sorry to hear the service hasn't been up to standard.

Apprenticeship Levy - this is listed on all projections that we provide and I can see this was included in the projection provided to you, as well as the employee handbook. This is an employment cost that is inclusive of the rate that we receive for you on your assignment. App Levy applies to all employers with an annual pay bill over £3m (most Umbrellas).

Please find below a link to HMRC's guidance on working via an Umbrella company which further explains the process required by us to run your payroll:

https://www.gov.uk/guidance/working-through-an-umbrella-company

The only cost that Nasa Umbrella retains is the weekly margin. Every other line of deduction listed on payslips are in line with HMRC regulations and paid to them.

I would be more than happy to look into the other points mentioned (invoicing/LTD company) - please contact me directly on jamie.springwald@nasagroup.co.uk and I will investigate.
Thanks
Jamie

Valutata 1 stelle su 5

I have written as 6 months they cannot…

Do not use

as 6 months they cannot get anything correct I have not had one month where I haven’t had to chase them to do what there payed for every month I come here write a review and take it down hoping they will do what they say they will avoid at all costs do not use them unless you want to spend your working days dealing with them instead of doing what your payed to do .

27 aprile 2022
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Risposta di Nasagroup

Hi Dan,
Thank you for your feedback.
I believe you have spoken with our Payroll Director - Pippa about this already. If you have any further queries or points please do get in touch.
Thanks
Jamie

Valutata 5 stelle su 5

Brilliant !

Brilliant umbrella company with very friendly and helpful staff. I would highly recommend using NASA

27 aprile 2022
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Risposta di Nasagroup

Hi Matina,
Thank you for the lovely feedback, all the best!
Thanks
Jamie

Valutata 5 stelle su 5

Excellent Umbrella company

I had an excellent experience using NASA as an Umbrella company. Set-up and payroll ran seamlessly and the help they provided with pension contributions was particularly good.

21 aprile 2022
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Risposta di Nasagroup

Hi Derek,
This is great to hear, thank you for your feedback.
Thanks
Jamie

Valutata 5 stelle su 5

Excellent service for Umbrella and Ltd

I have used NASA for a number of contracts and they’ve always been very helpful and proactive with prompt responses to questions about contracts and HMRC and no issues with payments. Recently I changed from Umbrella to Ltd using the NASA hybrid service and the transition was excellent, very smooth from start to finish especially when explaining to me all the changes in HMRC policies and procedures since I last used a Ltd company. Many thanks to Amber Milkins and Debbie Bryson for all their help and happy to recommend.

12 aprile 2022
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Risposta di Nasagroup

Hi Mark,
Thanks for the fantastic feedback, that's great to hear. I'll be sure to let Debbie and Amber know :)
Thanks
Jamie

Valutata 5 stelle su 5

Great service

Great service, Reliable and quick turn around on the services. Thanks Nasa team.

5 aprile 2022
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Risposta di Nasagroup

Hi,
Thank you so much for the kind feedback.
Thanks
Jamie

Valutata 5 stelle su 5

Nasa paid my wages when i was working…

Nasa paid my wages when i was working for an agency

Absolutely spot on every time, brilliant service and very helpful with any queries or changes regarding holiday pay

thank you Carl Mitchell

5 aprile 2022
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Risposta di Nasagroup

Hi Carl,
Great to hear, thanks for taking the time to leave a review. All the best.
Thanks
Jamie

Valutata 5 stelle su 5

Efficient Service

Efficient, no hassle and always very professional in their dealings with queries.

1 aprile 2022
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Risposta di Nasagroup

Hi Moi,
Thanks so much for your kind feedback!
Thanks
Jamie

Valutata 5 stelle su 5

Nasa group team were very helpful and…

Nasa group team were very helpful and friendly.

Great service, payments always on time, excellent support as and when required

31 marzo 2022
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Risposta di Nasagroup

Hi Kumar,
Thank you for the lovely feedback, really appreciate it. I'll be sure to let the team know.
Thanks
Jamie

Valutata 5 stelle su 5

Not one SMH moment in an entire year. How many can say that about their own HR?

I've used several UK umbrella companies, and by far, Nasa has been my best experience. The costs are very low, the service is excellent, and they know what they're doing. Not one single SMH (smack my head) moment in a year. How many people can say that about their own HR department? If I had an issue with a pay run, they were working after hours to sort things with the employer. I'd gladly refer any of my colleagues.

31 marzo 2022
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Risposta di Nasagroup

Hi Suzannah,
Thank you for the fantastic feedback, great to hear! I'll be using the term SMH from now on! All the best in your next venture.
Thanks
Jamie

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