We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Leggi di più
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I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Leggi di più
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Leggi di più
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Leggi di più
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Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Informazioni di contatto
Stati Uniti
- (888) 818-0626
- support@nana.io
- www.nana.io
Regesterez DX3D215DN73G activer
30 settembre 2024
Non scritta su invito
Very Happy with Nana Service
Prompt response, on-time appointment, and very helpful and friendly service associate.
12 luglio 2023
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Awesome Technician/Great Company with response time
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he explained what his findings were and the repairs made. He explained how to best operate my machine going forward. He cleaned up after hisself, which was great. He was a pleasant person to talk to. Great listener.
8 agosto 2023
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Samsung sent this company out to repair…
Samsung sent this company out to repair my refrigerator and they were great! The service tech sent a text just prior to his arrival, he arrived on time, was courteous, professional, and knowledgeable. Fixed my refrigerator within 30minutes, and saved me money because I was ready to just replace it.
30 giugno 2023
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Quick responses provisional Tec .Done
5 agosto 2023
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Great service
The tech was very friendly, knowledgeable and professional
1 giugno 2023
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Roscoe quickly diagnosed the problem
Roscoe quickly diagnosed the problem, ordered the parts, and successfully completed the repair on the follow- up visit.
16 giugno 2023
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Referred by Samsung
We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and a technician.
They helped us schedule a technician and today the job was completed. The only reason they didn't get five stars is because we were contacted by two different technicians, which confused things in getting our repair done. Also there were four separate emails about repair parts being shipped, leading us to believe we were expecting multiple packages. But it was really just one package that they confirmed four times.
17 luglio 2023
Non scritta su invito
horrible customer service
This has been one of the worst customer service experiences. I originally requested a service appointment on June 14, 2023. The time frame given was 8 am until 5 pm. After waiting this entire time, I was told at approximately 5:30 that there was no technician available. The service was rescheduled for July 12, 2023 with an arrival time between 8 am and noon. After the arrival window had passed, I was then told I would have to reschedule for the following day. I cannot continue to rearrange my daily schedule to accommodate these fruitless service appointments.
12 luglio 2023
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Risposta di Nana
Thank you for providing your feedback. I apologize for the extremely disappointing customer service experience you've had. It's understandable that repeated delays and rescheduling can cause significant inconvenience and disruption to your daily schedule.
I'd like to provide some clarification on our scheduling process. Our appointments are set up in 4-hour windows, and once a technician is assigned to your job, we send a confirmation email and text message that includes the technician's name. Upon reviewing your notes, it appears that we received your service request on 7/5, and you initially selected 7/12 as the service date. However, we were unable to find a technician to confirm that appointment. Our intention is never to make you wait for service, and we aim to communicate the confirmation as soon as a technician is assigned to your job.
Fortunately, we were able to secure a confirmed appointment with a technician for today, 7/14. I understand that the technician was running behind schedule and reached out to inform you of the delay. We apologize for any frustration this may have caused. I hope that the technician's visit, now marked as "onsite," has alleviated your concerns. If you continue to experience issues after the technician's visit, please don't hesitate to reach out to us at Support@Nana.io, addressing your email to the Escalations Team. We would be more than happy to assist you further.
Once again, I apologize for the inconvenience and frustration caused by the scheduling challenges. We appreciate your understanding, and we are committed to ensuring a satisfactory resolution to any issues you may be facing.
Our technition Luke was amazing
Our technition Luke was amazing. Her was on time and answered my questions. He was quick and efficient and answered my text and concerns.
6 luglio 2023
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Technician was great, notifications were horrible
Technician was great - correctly diagnosed the problem and seems to have resolved it. Nana’s appointment notification system, however, is an unmitigated disaster and that’s the reason I took off two stars. From the moment I contacted them I was subject to an endless flurry of contradictory texts and emails randomly confirming and rescheduling appointments. At one point a cancellation came through while the tech was actually standing here. Nana if you’re listening, your notification technology SUCKS and you should hire a human dispatcher.
7 luglio 2023
Non scritta su invito
Risposta di Nana
Jack,
Thank you for your review. We appreciate your feedback and are working diligently to correct our confusing and seemly frustrating communication process. We are however very pleased that your repair was successful.
Mr Guzman
Mr. Guzman with Intel Tech Solutions was contracted by Nana to repair the ice maker in my Samsung refrigerator. Took him 15 min to replace, very professional and will use him again on any other appliance, TV and sound system issues.
7 luglio 2023
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Punctual and very knowledgeable
Punctual and very knowledgeable. Great interaction over all.
3 luglio 2023
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Scheduling an appointment was a breeze
Scheduling an appointment was a breeze! Exemplary service from the technician who was professional, polite, and skilled. He diagnosed the problem quickly and fixed it!
I’d recommend this company for your repair needs.
4 luglio 2023
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CJ was great
CJ was great. He was friendly and completed the job quickly. Would go with Nana again.
30 giugno 2023
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The technician was outstanding
Although I wasn't thrilled about having to do a repair on a fridge that is less than a year old, my technician was fantastic. He was punctual and explained everything that needed to be done. He went above and beyond to make sure I got quality parts and was very efficient with the repair.
30 maggio 2023
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Process took place as agreed to
Process took place as agreed to. Work was done to my complete satisfaction.
27 aprile 2023
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Fantastisk sted
Fantastisk sted - den bedste pizza jeg har prøvet wow og manden fik kartoffelmos og schnitzel alt hjemmelavet og perfekt - sød betjening og hyggelig atmosfære, kan kun anbefale dette sted 🎉🎉😍
24 giugno 2023
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Everything went well and as planned
Everything went well and as planned. Technician was friendly.
21 giugno 2023
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