Myvue Recensioni 233

0 STARS worst cinema stick with cineworld and odeon

Vue Westwood Cross. Tried to book online. Unable to do so. Tried to call to book tickets and automated service sends me a link to ..., book online. Just dumbfounded

Vue Stroud Saturday 9th Nov 2019.
The auditorium was flthy with rubbish and popcorn all over the seats and floor.
Secondly, a torn arm had a metal spike coming through it that lacerated my arm several times. It has been like this for months.
Thirdly, it was at a guess 100F. Several people complained. Many stipped down to vests. The staff were utterly pathetic and useless.
To end, the film choice is so poor that we often have nothing to see. Kids stuff, superheros and horror run for months, with nothing for the rest of us. If you are looking at making yourselves bankrupt, Vue, you are doing a great job! Time to get some decent staff, and sort yourselves out before we stop coming altogether!

Awful. No way of actually getting through to a person. No way of using vouchers to prebook, so if the listing books out you can't see the film and end up being disappointed on arrival. Terrible system -- Vue sort it out!

I have never known such an infuriating telephone service! There appears to be no way to actually get through to a person. But I do now have a lot of links in my inbox that will "help me".

Very poor, hope nobody has a real issue that they need solving....

After entering payment details and clicking Pay Now, it was stuck on "Processing Payment" and never timed out. Pretty terrible website for an online payment, doesn't seem to have taken the money but is really below standards for online payment sites.

Appalling website, whether via mobile or on PC. No wonder Netflix and Amazon are deservedly eating into this cinema's market share.

I am trying to change my email address. On my account overview I can change this, but it keeps telling me my date of birth is wrong. It isn't. So now I cannot change it. Customer services telephone service is useless.

Trying to book cinema ticket online. Keeps defaulting to 2 tickets. It should default to 1, then u can add. Much harder than it should be to change to 1 ticket. Trying to put in super monday code, keeps adding a second higher cost seat and i am having great dificulty removing the second one. Finally got it to super monday price and now website has crashed . What a load of crap the website is

On Monday I ordered my tickets to see toy story 4 on Sunday, but didn't write down the reference number. I didn't recieve a confirmation email and when I went back onto the website my booking had dissapeared.
I emailed vue asking for a confirmation email. I told them what film, what time, what cinema and even what seats I'd booked. After giving them my email address 3 times (the same email address I was emailing them from) they said I didn't have an order and money is usually refunded in 5 working days. But the seats I'd booked were still showing up on the website as taken.
So on Friday I drove the hour journey to my local vue cinema, gave them the bank card I'd ordered with (didn't tell them about the emails) and guess what they gave me the tickets I'd ordered with no fuss. They had actually been processed so I wouldn't of been refunded.
Customer service had made me worry for no reason at all, when all I wanted was a confirmation email.

Experience for show was grand. Great chairs/space and movie watching.
An update from a previous 3* review. The online purchasing experience is still broadly the same and convoluted.
However, you can now use online booking with gift online codes and no longer have a handicap to go to the cinema with them to buy a ticket.
In last popular movie experience we were lucky... we kept checking and refreshing online before we left and when we got to the cinema we got the last seats that would allow us to sit together! Too close, and I stopped using myVue for a while! I'm glad this is a thing of the past now.

Better now myVue! Still room to grow now sorting the UI/UX on the web site.

Be sure to use your voucher within 12 months otherwise Vue consider it a donation to themselves and take the money. This is of course not stated on the voucher itself, it only says 12 months form the last transaction, so people are led to leave it does not expire. Just another cheating company. So much that gift.

Absolutely no customer service whatsoever. No telephony help. Only online and text message response. Dreadful company, choose another cinemas brand.

Tried to book £30 of tickets, payment went through, no tickets, VUE denied all knowledge. Customer service was non-existent!!!

I give VUE a wide berth, and go to ODEON instead.

I went to attend a screening of blockbuster hit Avengers: Endgame at the Vue cinema in Gunwharf Quays, Portsmouth during the school holidays shorty after the film's release. To my surprise there were only two showings (sometimes only one showing) per day. On the day I went with my family, there was a showing at 11.30am and another at 11.30pm. After queueing for 15 minutes to buy tickets, the staff member showed me that the entire 11.30am screening was full, and suggested we all return 12 hours later for the 11.30pm showing. As the film is 3-hours long, the late showing would not finish until 2.30am; thus, it was entirely unsuitable for a work night and so we all left disappointed. Initially I tried to phone Vue to complain about the lack of show times – the automated phone system said I was 27th in a queue, so I quickly abandoned that route. I then wrote to Vue via email to complain that they did not have enough showings for this hugely popular film during the school holidays, and that an 11.30pm showing was not appropriate for working adults, or children. 'Rachel' initially replied with a series of copy and pasted responses, which had nothing to do with my original complaint. I wrote back that her response had not addressed my query. To this I received a thinly-veiled sarcastic response from 'Lewis B' in which he claimed he was "not able to respond in a positive manner" to my complaint and that he was "sorry" that Vue’s "schedules are not suited to [my] availability". Which again, had nothing to do with my complaint, as I simply wanted an acknowledgement that 11.30pm is not a suitable screening for a film on a weekday, that I was disappointed as my family and I were unable to see the film, and also that I had incurred a car parking fee even though we were unable to see the film. I had hoped for some sympathy, or an explanation for why there were so few showings, or perhaps even a voucher to entice me back next time. But no, apparently snide comments count for "customer service". Nice work from your so-called Customer Service Assistants, Vue, you’ve lost a customer.

I have made a payment, got a payment confirmation email within seconds, and then I was waiting for ~ 5-10 minutes for a MyVue website to load with a ticket.

Thankfully I've got it on my email, but well I guess their server is overloaded, doesn't use micro-services and MQ, and probably isn't scaled.

Bad devs, probably where senior want to vote about every choice that senior dev supposed to do (so they won't be blamed for anything, as this was a team choice.)

Website took payment but didn't give ticket. Stuck on processing.

This time not only was the ordering system broken and locked up at the point of payment. But when I called customer service the recorded message was also broken and you couldn't tell what it was saying.

Someone needs to get a grip on this company and get your tech sorted.

Website is close to unusable. Extremely slow. I was worried the tickets wouldn't be confirmed even though payment was taken.

jesus H christ, this is soo slow by the time it took to process two tickets i could have watched Avengers endgame..