Mystic Moments Recensioni 

Disappointing Product and Customer Service
Reviewed in the United Kingdom on 9 October 2024
I purchased the Mystic Moments | Oud Fragrance hoping for a rich, authentic oud scent. Unfortunately, the smell was horrible—nothing even close to oud. It was overpowering and unpleasant, more like cheap chemicals than the luxurious fragrance I expected.

To make matters worse, when I returned the item, the company failed to issue a refund. Their customer service was unhelpful and dismissive. I definitely do not recommend buying from Mystic Moments. Save your money and shop elsewhere!

Absolutely awful product. Bought the Frangipani absolute oil and it was so terrible I have thrown it in the bin. I have used frangipani for years and this was a chemical awful smell. Avoid this company.

I love my oils

Received quickly and well packaged..product is always of the highest quality.

Their Jasmine Fragrance Oil has no Jasmine aroma. I was immediately hit with strong Sandalwood, when smelling from the bottle. The description failed to mention Sandalwood. I placed one drop into a wooden diffuser to try out, and the smell remained sandalwood throughout, I am convinced there is no Jasmine oil in it.

They also control what reviews gets posted on their website. One-star reviews don't get posted, what a dishonest company.

altouhgh I read all the bad reviews.... I did take the chance to order. as I ordered from them before. I remember the first time ordering was ok. and believed they got better. well..imho ..I realy think they did. I ordered 30 different aroma chemical. all arrived well packed and no leaks whatsoever. I was very imporessed with tthe shipping and truly belive they got better. also, to my experience all AC smelled as they should and fairly new. I can tastify on quality as I dont have enough experience . but it seems to me true to it scent and uncontaminated and even of high quality!

I have made many purchases with this company and always a happy customer.

Always fast delivery, and amazing products.

Great product, fast delivery. Happy customer

I have purchased the botanical skin care base from this company a few times now. It moisturises and absorbes well. I add essential oils which mix in easily. The products are consistently good quality and delivery timelines excellent.

Toujours très contente des produits et du service

Very pleased with everything and the documents are nice and easy to find

I've shopped at Mystic Moments for a good while now every month I purchase 1kg of peppermint Essential oil. Their's is the best smell and quality so I've stuck to this brand only (previously used others which are no where as good quality). Their prices are excellent and items dispatched fast and very well packaged.

My family will tell you how much peppermint essential oil I use on a daily basis i add it to everything lol and also use it diluted to spray around by garden too many foxes and cats peeing everywhere.

I'm really disappointed in my products. I've bought in the past and they were great but I feel like I may have got a bad batch of oils. They all smelt the same like they were off. Waste of money.

I have purchased from this company for a number of years- their products are consistently good quality and delivery timelines very excellent. I have not found many like them. well done Mystic moments UK

Excellent range of products quick service highly recommended

SInd Echt Gute Preise Schnell Da .. Sind.

They keep taking money from me even after never signing up for anything. I have cancelled this so called membership that i never signed up for many times yet they never cancel it even after told it is. I dont like them and will not recomend them to anyone.

I must say im extremely happy at the level of customer service here at Mystic Moments, I had placed a order of which, 2 products i already owned. It was Friday and after closing hours of their business. I sent a email straight after realising i had made a mistake in my order. Any other time that a similar situation (accidental order) has happened, there has never been a resolution as every other business/organisation would simply say "TO LATE, YOUR ORDER IS PLACED" however on this occasion to my surprise, i had a incredibly polite lady A*y email me first thing Monday morning stating she has placed my order on hold and to contact her back. Which i did. From there it was absolutely smooth sailing. The team are very polite, responsive, and most definitely accompanying to your needs. Even though it was my fault, A*y followed up with any emails i had sent, not to mention the sheer knowledge, mannerism with dealing with the whole situation. Kept me informed at all stages untill dispatched. Now the products i brought havent all been tested however anything ive ordered from here has been nothing but joy. Individual products will be reviewed upon testing but the previous orders have been great. Not only with great products and priceing to purchasing from here has been nothing but joy ! Considering it was my error.

I'm loving the Mystic Moments essential oils. I use them mainly for stress relief and they are effective. The
smallest bottles are perfect for slipping into a purse to have available on-the-go. The on-line descriptions of each product are excellent; delivery is quick; product is
well-packaged. I'm happy.