Never received the product and I reported it to evri and my1styears and they basically told me they couldn’t do anything even though the proof of delivery showed it was delivered to an unknown address, outside. They said was that Evri weren’t responding but then also said there was going to be an investigation and evri would go back to where they left the parcel - this never happened and I was told to basically sort it myself even though I explained I asked all my neighbours and no one had seen it. I asked for store credit or a refund and it got declined. Paid money and didn’t receive any parcel
Risposta di My 1st Years
Hi Molly,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience with the delivery of your Personalised Big Name Sage Cord Mini Backpack and the frustration caused by not receiving your order.
We completely understand how upsetting it must have been to see the tracking showing as delivered when the parcel had not reached you, particularly after you had already checked with your neighbours.
When you contacted us regarding the delivery, we did ask via email for a Crime Reference Number so that we could formally dispute the delivery with Evri and progress the matter further. Unfortunately, we did not receive a response to this request, which meant we were unable to proceed with the dispute on your behalf.
We’re sorry that this process was frustrating and that you felt unsupported. We appreciate your feedback regarding the communication and delivery investigation, and we will ensure your comments are shared with the relevant team.
Thank you again for choosing My 1st Years and for taking the time to share your honest feedback.
Best regards,
Shannon , Customer Services, My 1st Years