Modern Tailor Recensioni 

I placed an order with Modern Tailor and was excited to receive my custom shirts. Unfortunately, the order had several issues, and despite my many attempts to contact their customer service for assistance, I received no response. None! It was very disappointing to encounter no communication and total lack of support. I hoped for a resolution but was left with shirts that didn't fit properly and a company that did stand behind their product. I would not recommend this Company to anyone. They are not reliability and their quality is subpar. I shouldn’t be surprised at my experience buying from a Chinese company. Stupid me!

I had ordered multiple shirts from this company in the past, and their quality was OK, since there were sometimes some variation in the actual shirts made to the supposedly same measurements. But the variations were small (within 3/4 inch), and something I could live with. This latest order however resulted in the yoke being 2.5 inches too big, the chest being 2 inches too small, waist an inch too small, and hip an inch too small. I finally figured out the error: after you type in the measurements you want, the site refuses to save your measurement profile until you put in your height and weight. When I put in height and weight, the site wiped out all the measurements I had put in, and replaced them with their own guess. I have now emailed them about this, with no response. Their site promises to respond within 24 hours, but it's now been 2 full days. I am open to a compromise solution, but all the other reviews on this site seem to indicate a faithless attitude on their part. I add this review in the hope it will warn others away from doing business with them.

Zero accountability for clothing that doesn't fit. Not sure how they take your measurements, and then somehow make a shirt that doesn't fit. Emerson only replies when he wants. Responses often take days, with you having to repeatedly email. When you tell them you're not happy with the fit/quality of the material- Emerson doesn't reply at all- you're ghosted. So many better options online, don't waste your time and money.

I use SEVERAL custom tailors, including Hockerty, Proper Cloth, Taylor Store, iTaylor, MyTaylor, and recently, bought a first time shirt from Modern Taylor after I saw an ad. I wish I hadn’t.

Even with providing what I know to be correct measurements that I use with every online tailor, mentioned above, the shirt arrived 3 inches too small in the stomach and chest. When I contacted Modern Tailor, they asked me to re-measure, so I did, very time consuming, and once again provided correct measurements and photos with key messages and notes.

Then, they asked me to measure again, I did, and sent a dozen photos, all very time consuming, with orderly file descriptions.

Next, they complained that the photos showed shirts with wrinkles, so they still didn’t trust my measurements (even though these are the same measurements I used on every order with each of the other on-line tailors.) So, guess what? They asked me to re-measure again (without wrinkles.)

Finally, I had no more time to invest in this, so I decided to absorb the loss, and donate the shirt to a local charity.

$110 custom shirt is a Giant rip off w no returns. Cheap fabric and it cones from China a month late. No returns. When there are no google reviews on this company this should raise a red flag for everyone to stay away

Had a good experience several years ago, so ordered some shirts again and the long wait started. After claiming I got a response there was delay due to covid restrictions. And then I heard nothing for anather month.

Had a jacket from them, am surprised at these negative reviews, but then again trust pilot lets anyone review any product so its not worth the time really, but I would say that Modern Tailor actually do a decent job...don't take much notice of this site,

ModernTailor doesn’t stand by its product. Good luck if you have a sizing, shipping, or quality issue. They’ll give you the runaround for about 2 months then stop communicating with you altogether. My new suit was stuffed in a Small FedEx package, torn apart by Chinese customs, then taped back together in a ball of cloth. Suit was damaged by shipping, the color/material wasn’t consistent with online description, sizing/fit had issues, and thoroughly disappointed with low quality material. ModernTailor made no effort to correct any of these issues. Not one. Their customer service makes commitments to correct with no follow through. Poor quality material + poor fit + poor customer service = DON’T BUY!

Sent a different fabric than ordered with collar so off cebter it was not usable. After many questions by email they went dark. Comically bad.

I called for a quote to replace a zipper on a short skirt (no lining) I was told $18 over the phone. When I got to the store I was told $25. I have been a customer of theirs for a long time ( before they changed their name from Cho’s tailor. Won’t be going back, they are too dishonest.

Modern Tailor's customer satisfaction guarantee gives a potential customer assurance that they will make things right if they find a fault. I provided detailed body measurements as well as several photos. Before production, modern tailor reached out to me for additional measurements and for additional photos. I gladly complied. Although the shirt I received fit me well in the chest and waist, the arm sleeves were comically loose relative to the slim fit style of the torso. I felt like a I was wearing an outfit shirt for a Renaissance Fair.

I kindly reached out to them, they requested me to measure the shirt multiple times and provide photos. I supplied everything they asked for and more. After long breaks between communication and following up with them whenever they seemed to drop communication, they offered to send me a trial shirt if I paid for shipping AND committed to purchase another shirt at full price + shipping. They asked me to commit to an additional shirt when I was not yet satisfied with how they determined the sleeve width based on my chest and shoulder measurements. I had to push back and they decided to send another trial shirt where I just pay for shipping. Due to the thin nature of their fabric, I ultimately decided to just give up on them move onto another online tailor.

Terrible tailoring and fit, slow (although polite) to respond